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“Very beautiful but some points to ponder...” 4 of 5 stars
Review of The Ritz-Carlton, Philadelphia

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The Ritz-Carlton, Philadelphia
5.0 of 5 Hotel   |   10 Avenue of the Arts, Philadelphia, PA 19102   |  
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Ranked #34 of 83 Hotels in Philadelphia
Brasilia, DF
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
44 helpful votes 44 helpful votes
“Very beautiful but some points to ponder...”
4 of 5 stars Reviewed March 24, 2013

Centrally located and surrounded by a lot of restaurant options, this hotel is very beautiful. The sumptuous architecture of this old historic building is really amazing and the lobby is simply astonishing.
The staff is very professional and smiles are always on their face.
Our guest room was nicely decorated with luxury linens, a lovely bathroom all done in marble, with a separate toilet/shower area (no tub in our room), fridge and coffee/tea facilities. The room was smaller than expected and the double beds were really SMALL. We had booked a suite for our family of 4 and we felt a lack of comfort.
Internet was another downfall as it hardly worked from my suite, even though we had paid for it. The free wifi only worked well in the lobby. (thanks for refunding our money)
We felt very uncomfortable when arriving in the hotel, after a tiring shopping day, with lots of bags, and there was an Oscar red carpet scene in the lobby in front of us. We didn't know it, but there was a dress-to-impress party in the lobby, including a fashion presentation by Saks Fifth Avenue and the guests were watching The Academy Awards broadcast projected on big screens. It is a big event in Philly and we didn't know anything about it.
All in all, at least I could take advantage of the gym room, it was very nice.

Room Tip: Mind the size of the room/bed if you'll book a room for more than 2 people.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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737 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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Philadelphia, Pennsylvania
Top Contributor
104 reviews 104 reviews
70 hotel reviews
Reviews in 56 cities Reviews in 56 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 18, 2013

Stayed here recently in what seemed to be an upgraded room. The room was very large and had a nice bathroom with tub and separate shower. The staff was warm, friendly and accommodating. Definitely visit the bar while there!

  • Stayed February 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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colts neck, nj
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 17, 2013 via mobile

It's a ritz carlton so service is the priority.

People engage you, open doors, walk you to where you need to go. Typical ritz Carlton.

The location is great . Walk outside and go to the right and lots of restaurants to choose from.

Extremely satisfied will stay again. A better experience than the four seasons in my opinion.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
Top Contributor
62 reviews 62 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 17, 2013 via mobile

We had a business meeting at the hotel and stayed overnight. The entry is beautiful with the high ceilings and columns of the glorious classic city commercial bank it used to be with a lounge at the center. The music, vibe and lighting is a bit more suited for a W Hotel than a Ritz. The service was very helpful all around, not quite the perfection of the Ritz of old, but very good by any standard. The rooms were very nice, clean and comfortable. (The fact they charge for wifi Internet remains an annoying relic as all Ritz do). The service of the meeting room where we met for the day was exceptional. The workout room was small, poorly outfitted with cheap equipment, the one surprising negative of the hotel.
Overall a very nice stay and a great location.

Stayed February 2013, traveled on business
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 17, 2013

We stay at the Ritz several times a year. We arrived on Friday and greeting by staff was 1st class! Oliver at the front desk was very Proffessional and personable! Our room however was by the elevator and very loud. Although the front desk was kind enough to offer alternate room, we declined. The mini bar in all rooms is no longer available a minor let down. This still is one of better hotels we visit. We stay at Ritz Carlton's around the world and this hotel meets all expectations!

Room Tip: Ask for a suite away from an elevator!
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Florida
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 14, 2013

I have been traveling on business to Philadelphia quite a bit and have stayed at many of the hotels in the area, this property BY FAR surpasses the others, as I would expect with a Ritz-Carlton property.

The service was fantastic, from the valet to the room service, with everyone pleasantly greeting me as I moved through the property. I was double upgraded to a Superior room, along with an early check in. I was on a high floor, so most of the road noise was mute.

The lobby bar was beautiful and was very enjoyable to have a drink. There was a great duo that was playing live music, which added a great touch.

I can promise you that I will be staying here from here every time that I am in town.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charleston, South Carolina
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 13, 2013

Stayed 1 night for business so didn't get to spend a lot of time on the property. Seems everyone got champagne on arrival except me? Arrived late to superb service from bell hops, doormen and front desk.
Price of $309 per night seems excessive. I used a corporate rate so at $215 it was a good deal. Lounge was busy and seemed very cool but I was too tired so settled for room service which was nothing special but arrived fast and warm.
Room was beautiful and bathroom was luxurious. View from high floors is great so ask for high floors. I will echo the concern of another review with regards to noise. You can hear everything from hall way and rooms around you. I was woken up at 6am because the person next door got in the shower.
Fitness center is VERY nice - big with lots of equipment.
I want to stress the service again: Everyone truly aimed to please and it made for a nice stay.

Room Tip: High floor and corner to cut down on noise.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Philadelphia
#14 Luxury Hotel in Philadelphia
#22 Romantic Hotel in Philadelphia
#27 Business Hotel in Philadelphia
#36 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Official Description (provided by the hotel):
Walk in the footsteps of America’s forefathers and become a part of history. Stay in one of America’s most venerable cities at one of the finest hotels in downtown Philadelphia and absorb the character of landmark buildings as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. Making its mark in a spectacular historic building, the luxury Philadelphia hotel’s location offers easy access to fine dining, upscale shopping, and Philadelphia’s business district. ... more   less 
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

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