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“Great hotel next to everything Center City Philly has to offer!” 5 of 5 stars
Review of The Ritz-Carlton, Philadelphia

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The Ritz-Carlton, Philadelphia
5.0 of 5 Hotel   |   10 Avenue of the Arts, Philadelphia, PA 19102   |  
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Ranked #36 of 82 hotels in Philadelphia
Forty Fort,PA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great hotel next to everything Center City Philly has to offer!”
5 of 5 stars Reviewed January 24, 2013 via mobile

This was my second time staying at the Philadelphia Ritz location. As soon as you pull up, valet quickly assists you. You never open the door for yourself because a kind gentlemen or woman does it for you. The lobby is beautiful and modern, set in a historic Philadelphia location. Seriously, every person you encounter is a pure joy. The rooms are a little small but I have had great views of the City hall building and it's clock tower each time I stayed. The bathrooms are amazing. Nice tubs with views and seperate showers. The hotel bar and restaurant are also well ran and serving great food and libation. This property stands up and surpasses the Ritz Carlton standard.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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669 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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English first
Top Contributor
65 reviews 65 reviews
4 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 24, 2013

Shocking like all the hotels in Philly the service , food, bars and rooms should be much much better I don't understand how the Ritz family brand can allow this terrible service and all around appearance it's just not nice nor are the people working there I have spend time there but would never stay again a New Years Eve was terrible and second rate at best the bar tenders are rude and do not pay attention to their guest just bad I will not return for anything

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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West Chester, Pennsylvania
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 24, 2013

I booked a room at the Ritz to celebrate my sweetheart's birthday. The hotel is conveniently located in the middle of several great restaurants. I received a very reasonable weekend package through their website. The package included breakfast, valet parking and the Taste of Philadelphia goodie box. They welcomed my sweetie with a nice Happy Birthday when we arrived and they put a few very yummy cupcakes in our room. Nice touch! The room was clean and neat but a little smaller than expected. The staff was wonderful, helpful, courteous, etc. my only complaint is that the maid knocked on our door every 20 minutes to see if we had left. We explained that we were not checking out until noon. She kept knocking until we put the"Do not disturb" sign on the door. Otherwise...a great stay. We'll do it again next year.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minneapolis, Minnesota
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed three nights at the Ritz-Carlton to attend a conference being held in the hotel. It was a good experience overall. The front desk staff was outstanding and helpful--even when I made the reservation. The concierge was great. The bell service was good, but a little aggressive in insisting on bringing bags to room, which we really didn't need, and at first refused. Maid service good. Impressive lobby with an interesting history. The room was extremely small, especially given the price, but the bathroom was lovely. We had a wonderful view of City Hall, which I had asked for. (Maybe the rooms on that side of the building are small?) Had breakfast only one morning in the dining room--can't stand paying high hotel prices for simple food.

Room Tip: Ask for high floor with City Hall view. Nice.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston, Massachusetts
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 21, 2013

A wonderful, modern renovation. Classy and trendy. I loved the lobby lounge and vibe set forth. Service was terrific; friendly and efficient. Prime location, steps to everything.

Looking forward to a revisit soon!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 18, 2013

I stayed here for my birthday weekend this past summer and had a wonderful time. This was the second year in a row that my friends and I came here to celebrate my birthday and we were not disappointed at all. The front desk even greeted us with glasses of champagne at checkin as they knew it was my birthday which I thought was a really nice gesture. I assume that it also has to do with me being a Ritz Carlton Reward Club Member and that I always add access to the business lounge whether traveling for business or pleasure. I highly suggest doing this as well - it is worth the extra money, yet the perks of having access to food, drinks and quiet all day long is priceless in my opinion. The 10 Arts Lounge makes some wonderful cocktails as well as the Bistro which has delicious food. The hotel is also centrally located and I cannot stress how helpful the staff was. Definitely one of my favorite hotels in Philadelphia.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Trenton, New Jersey
Top Contributor
52 reviews 52 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 17, 2013

The stately Girard Trust Bank has become a hotel with rooms overlooking William Penn's statue atop City Hall (great view!). The former banking floor is now a great bar in the rotunda. And the staff couldn't be more pleasant and helpful. A great place to stay in Center City.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Philadelphia
#16 Luxury Hotel in Philadelphia
#18 Romantic Hotel in Philadelphia
#31 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Official Description (provided by the hotel):
Walk in the footsteps of America’s forefathers and become a part of history. Stay in one of America’s most venerable cities at one of the finest hotels in downtown Philadelphia and absorb the character of landmark buildings as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. Making its mark in a spectacular historic building, the luxury Philadelphia hotel’s location offers easy access to fine dining, upscale shopping, and Philadelphia’s business district. ... more   less 
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

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