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“Don't stay here” 1 of 5 stars
Review of The Ritz-Carlton, Philadelphia

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The Ritz-Carlton, Philadelphia
5.0 of 5 Hotel   |   10 Avenue of the Arts, Philadelphia, PA 19102   |  
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Ranked #34 of 83 Hotels in Philadelphia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Don't stay here”
1 of 5 stars Reviewed December 5, 2012 via mobile

Lost my reservation, would not honor my rate, made me go on line in the lobby to rebook the room which took 30 min. Finally honored the rate.

10 arts restaurant is terrible. Lamb shank was boiled and rubbery, Mac and cheese was so salty it hurt. Avoid at all costs.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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735 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 28, 2012

We stayed two nights in the Ritz during the Philadelphia Marathon. It is located in a beautiful historic building and the staff was welcoming. Upon arrival, we asked for a late check out so that my husband could have time to get back to the room and shower after running the Marathon. Unlike other places we have stayed for marathons, the Ritz was extremely accommodating and offered us a check out of 2:00 pm. We were given a room on the 17th floor with a beautiful view of City Hall and the center city. The room was clean and very comfortable but we thought it to be a bit small by today's standards and in need of an update. It could have also used two chairs in the room rather than one. As you enter the bathroom, it is first necessary to close that door before opening the door to the commode room. We wondered why one of those doors was not removed in order to avoid constantly slamming one door into another. If you are driving, it is not necessary to spend the extra money to park in their parking garage. We saved quite a bit by parking in a garage just around the corner.This is a hotel in the downtown area and so be prepared to hear the city noises of traffic and sirens all night. Overall, the location was perfect for the marathon and we loved being able to walk to everywhere we wanted to go. We would definitely stay there again.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
33 reviews 33 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 21, 2012 via mobile

The Ritz is a beautifully historic hotel located in the heart of city center. It's walking distance to shopping, restaurants, historic Philadelphia locations and the convention center. A room facing city hall will give you an amazing close up to the top of the historic building.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cary, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2012

We travel a lot and have stayed in hotels including the Peninsula and Four Seasons. This particular Ritz Carlton surpassed them all! We were in Philly for the Marathon this weekend and our stay at the Ritz was simply perfect!. The hotel is beautiful and in a central location - right next to the stunning City Hall building and a nice walk down to the Art Institute. The lobby, rooms, and staff were all superior. The hotel was incredibly welcoming to all the people in town for the run and gave us very nice and thoughtful "nutrition" bags with healthy treats. Nina from the Front Office was also terrific in resolving a very minor issue with a light bulb needing to be changed by following up and sending a nice card to our room. This hotel also, unlike our other experience with running events, bent over to accommodate a later check-out time.
Overall - super outstanding!! Cannot say enough great things about this hotel and the people that work there. Thank you to everyone - including maintenance and cleaning. We will be back!
M Scott

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ithaca, New York
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 9, 2012

This hotel is in a magnificent building. It is majestic.
The rooms were spacious and spotless. The views were incredible.
It does have a club lounge, but even if you are Platinum, the club lounge is an extra $150/day.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chester, New Jersey
Top Contributor
84 reviews 84 reviews
23 hotel reviews
Reviews in 48 cities Reviews in 48 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 9, 2012 via mobile

It's consistently a good experience. Rooms are large, comfortable and clean. Front desk staff very friendly and accomodating. And you can't beat the location. Come for New Years Eve and watch the Mummer's parade the next day!

Stayed October 2012, traveled as a couple
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New York
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
Reviews in 27 cities Reviews in 27 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed November 8, 2012

So, apparently this is what a Ritz is these days. I haven't stayed in one for a while, but was attending a conference based in one so gave it a try. It only served to reinforce my stereotypes. I continue to prefer Four Seasons, Hyatts and boutiques. This is a hotel for people who like frumpiness and appreciate the overly-dramatic, intensive type of service.

For the price (and given the hotel name) the room is shockingly simple. There is a surprisingly small flatscreen TV. I had to move furniture to plug in my phone near the bed. Actually, good luck finding any power outlet that's not on the desk. The clock radio takes CDs (!) (there is no cord to plug in an iDevice). To its credit, the bed is very comfortable.

Internet service was ok. It stopped working a couple times, but quickly came back. Speeds are what you'd expect (poor).

The bathrooms were nice, but they didn't provide any amenities outside the usual. Also, the products were generic in plastic tubes. I expected more (eg, bliss/kiehls at competitors).

It has the usual over-priced breakfast; however, the order was delivered incorrectly (which they promptly and apologetically remedied). The bill was also wrong - the hotel added valet parking when I didn't have a car. The $8 bottled ice tea for sale on the bedside is a nice touch (well, $10 when you add taxes/fees)...

The service is great - staff was very helpful with a few specific requests. However, personally (guessing this is generational), I can't stand the over the top style of service they use here. It's stuffy and formal, annoying and uncomfortable. I don't need to wait for you to walk around the counter and bring me somewhere. The handoff from employee to employee. The way they take the door out of your hand to close it for you when leaving a guest room, etc.

Honestly, I don't get why people stay here. It is a poor value. The exterior is amazing, lobbies are nice and staff is friendly. However, the rooms are aged and simply functional and way out of sync with the pricing. With a solid renovation this could be a 4-5 star hotel again.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Philadelphia
#14 Luxury Hotel in Philadelphia
#22 Romantic Hotel in Philadelphia
#27 Business Hotel in Philadelphia
#36 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Official Description (provided by the hotel):
Walk in the footsteps of America’s forefathers and become a part of history. Stay in one of America’s most venerable cities at one of the finest hotels in downtown Philadelphia and absorb the character of landmark buildings as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. Making its mark in a spectacular historic building, the luxury Philadelphia hotel’s location offers easy access to fine dining, upscale shopping, and Philadelphia’s business district. ... more   less 
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

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