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“The Ritz was excellent” 5 of 5 stars
Review of The Ritz-Carlton, Philadelphia

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The Ritz-Carlton, Philadelphia
5.0 of 5 Hotel   |   10 Avenue of the Arts, Philadelphia, PA 19102   |  
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Ranked #35 of 82 hotels in Philadelphia
Ithaca, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“The Ritz was excellent”
5 of 5 stars Reviewed November 9, 2012

This hotel is in a magnificent building. It is majestic.
The rooms were spacious and spotless. The views were incredible.
It does have a club lounge, but even if you are Platinum, the club lounge is an extra $150/day.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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670 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Chester, New Jersey
Top Contributor
82 reviews 82 reviews
22 hotel reviews
Reviews in 46 cities Reviews in 46 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 9, 2012 via mobile

It's consistently a good experience. Rooms are large, comfortable and clean. Front desk staff very friendly and accomodating. And you can't beat the location. Come for New Years Eve and watch the Mummer's parade the next day!

Stayed October 2012, traveled as a couple
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New York
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 26 cities Reviews in 26 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed November 8, 2012

So, apparently this is what a Ritz is these days. I haven't stayed in one for a while, but was attending a conference based in one so gave it a try. It only served to reinforce my stereotypes. I continue to prefer Four Seasons, Hyatts and boutiques. This is a hotel for people who like frumpiness and appreciate the overly-dramatic, intensive type of service.

For the price (and given the hotel name) the room is shockingly simple. There is a surprisingly small flatscreen TV. I had to move furniture to plug in my phone near the bed. Actually, good luck finding any power outlet that's not on the desk. The clock radio takes CDs (!) (there is no cord to plug in an iDevice). To its credit, the bed is very comfortable.

Internet service was ok. It stopped working a couple times, but quickly came back. Speeds are what you'd expect (poor).

The bathrooms were nice, but they didn't provide any amenities outside the usual. Also, the products were generic in plastic tubes. I expected more (eg, bliss/kiehls at competitors).

It has the usual over-priced breakfast; however, the order was delivered incorrectly (which they promptly and apologetically remedied). The bill was also wrong - the hotel added valet parking when I didn't have a car. The $8 bottled ice tea for sale on the bedside is a nice touch (well, $10 when you add taxes/fees)...

The service is great - staff was very helpful with a few specific requests. However, personally (guessing this is generational), I can't stand the over the top style of service they use here. It's stuffy and formal, annoying and uncomfortable. I don't need to wait for you to walk around the counter and bring me somewhere. The handoff from employee to employee. The way they take the door out of your hand to close it for you when leaving a guest room, etc.

Honestly, I don't get why people stay here. It is a poor value. The exterior is amazing, lobbies are nice and staff is friendly. However, the rooms are aged and simply functional and way out of sync with the pricing. With a solid renovation this could be a 4-5 star hotel again.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newcastle, UK
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 7, 2012

I was lucky enough to stay here for 2 nights in October 2012 while in town for a Barbra Streisand concert. There isn't a great choice of 5 Star hotels to choose from in Philly. The Four Seasons and the Ritz Carlton were the two top hotels that stood out to me, and the R.C. offered me the best deal, not to mention they have a Club Level, which the F.S does not. All of the staff who I came across at the hotel (Especially Jenna Meyer) were wonderful to deal with. All very friendly and accommodating. All of the staff who I passed in the hotel were friendly, and always said hello. My room was on the 24th floor (the club lounge is on the 30th floor incidentally). A fantastic king bed. Huge flat screen TV. Nice minibar with lots of drinks and snacks, and a WONDERFUL bathroom with walk-in shower, and separate bathtub. I ordered room service the night I arrived. It arrived within 20 mins... and was delicious. I presume the room service came from the trendy restaurant located inside the hotel. I visited the Club Lounge the day after I arrived (See the pix I posted). The best club lounge I've experienced in a hotel. I went for lunch. Amazing wraps, desserts, drinks, snacks. Turndown service was great. 2 chocolates on the pillow, not just one! The Ritz Carlton will be my first choice whenever I return to Philly. Thanks for a great room.. great service.. great stuff.. and amazing club lounge!

Room Tip: Upgrade your room to a CLUB LEVEL room.... You will not be disappointed.
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
Top Contributor
246 reviews 246 reviews
82 hotel reviews
Reviews in 113 cities Reviews in 113 cities
125 helpful votes 125 helpful votes
4 of 5 stars Reviewed November 7, 2012 via mobile

Club level suite very nice. Good size room with excellent bathroom. Some noise from elevator an issue. Great view of William penn atop city hall. Clubbing w lovely paneled executive office of old. Great, attentive staff always ready to help. No champagne upon arrival, but ultra friendly welcome.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Watchung, New Jersey
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 5, 2012

The marbled, neo-classical lobby under the dome of the old Cotton Exchange is a dramatic space that frames the bar and lounge and sections of the 10 Arts restaurant. The latter had good food, some of it inventive, and acceptable service. We arrived when the hotel was busy- and this is where the troubles started. We had booked adjoining rooms (one of us was suffering from the effects of recent treatment). One was ready upon our early arrival, but other was not. We were told we would be called on the cell when it was ready. We went out and toured around but at the appointed check-in time, 3:00 pm, our adjoining room still was not ready. When we asked for an explanation, we were told that the occupant had no checked out, had left the building, and had to be called back to vacate. That room would be cleaned and readied for us immediately upon his return. A few minutes later we were told that another room was available if we wanted it. We said we would wait to see if the adjoining room would free up. After an hou, it did not. We asked for the other room and were told that there was not a single room available in hotel. When we mentioned the room cited to us by the front desk, some doubling-checking ensued and we were again offered a room on different floor. We took it. So far so good- well not really. We had confirmed booking for two nights. After the first night a notice arrived under the door of both of our rooms saying it was time to check out. We contacted the front desk and were told that we only booked for one night. We corrected that misimpression by sending a copy of the hotel's email confirmation to us to the front desk. However, the electronic key system managed to lock us out of our room since it had only been programmed for a one night stay. We realize that the staff was under some stress with a full hotel. However, this is not the level of service or competence that we have come to expect from the Ritz-Carlton brand.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Laguna Beach, California
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed November 5, 2012

I have conducted business in the NYC to Washington DC area for several years and never found a better spot than the Ritz Carlton in Phila. An easy day trip north or south permits you to stay in one place, great restaurants within walking and the most friendly staff of any hotel I frequent. I always feel at home

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Philadelphia
#16 Luxury Hotel in Philadelphia
#21 Romantic Hotel in Philadelphia
#29 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Official Description (provided by the hotel):
Walk in the footsteps of America’s forefathers and become a part of history. Stay in one of America’s most venerable cities at one of the finest hotels in downtown Philadelphia and absorb the character of landmark buildings as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. Making its mark in a spectacular historic building, the luxury Philadelphia hotel’s location offers easy access to fine dining, upscale shopping, and Philadelphia’s business district. ... more   less 
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

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