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“Wonderful Stay” 5 of 5 stars
Review of The Ritz-Carlton, Philadelphia

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The Ritz-Carlton, Philadelphia
5.0 of 5 Hotel   |   10 Avenue of the Arts, Philadelphia, PA 19102   |  
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Two Nights in the City
Ranked #35 of 83 Hotels in Philadelphia
Wilmington, Delaware
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
“Wonderful Stay”
5 of 5 stars Reviewed October 4, 2012

The Ritz is expensive, no doubt about it. I was there leading a conference in September. One morning I stepped out to see if the conference trolley was waiting. A staff member (Tall male, dark hair, good-looking) asked if I was with the conference; then added that if I was with the conference the trolley will be here soon. So I said I will go buy a bagel & be right back. Both bagel places next to the hotel were sold out, so I bought a croissant. I encountered the same staff member on my way in & lamented that I could not find a bagel. 5 minutes later he asks me how I woud like my bagel cooked - no charge. Now that's service.

Pros - perfect location (next to city hall), offered champagne when we checked in (kids got apple cider). Room was a nice size for a city hotel, with 2 double beds. Bathroom was beautiful with a shower & tub. The only problem, as with all hotels, you can hear people in the halls. Great restaurants within walking distance. Breakfast was very tasty (salmon benedict), but very expensive. Hotel lobby is stunning & the open bar/lounge area is a great place to meet people. Staff are super friendly.

Cons - price. Not sure we could afford to stay here if it were not for the conference. If you want to indulge a little, then its a great hotel. Parking is valet (expensive) & not near the hotel.

Overall - great experience.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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810 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2012

The Ritz-Carlton hould definately be on your short list of places to stay in Philadelphia. Service at check-in and afterwards was exceptionally friendly and helpful. The room was small but nice -- bed was very comfortable and bathroom was attractive. The lobby area and bar are a plus.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Florida
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 30, 2012 via mobile

We stayed here for a couple of nights last month and our stay was not nearly up to our expectations based on a previous trip. Some specifics include a dirty bathrobe on arrival, a shower door that did not close, and a shower head that kept coming out of the wall. In the very hot, humid weather, there was no ice water in the lobby as there had been before. We mentioned these problems and others at discharge and had a phone call from the housekeeping manager when we returned home but he left no number and did not contact us again. The overall service was so poor that we followed up with Ritz Carlton, again with no follow up. Apparently, the Ritz Carlton chain is no longer committed to its previous level of service. I only wish I had known this before reserving here for our special get-away.

Stayed August 2012, traveled as a couple
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Long Island, NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 27, 2012

DH and I stayed at The Ritz Carlton Philadelphia with some friends this past weekend (9/22-23). As this was a last minute trip to catch a baseball game, eat some yummy food and catch up with our friends we were very elated that we were able to get a room at this wonderful hotel. When we arrived in Philadelphia the weather was perfect (75 and sunny) we were able to catch the game, on our short drive from the sports complex to the hotel the skies literally opened up. We pulled up to the hotel and were immediately greeted by a smiling valet with two umbrellas, it was pouring and only our feet got wet. We were brought in side asked by the bellman which bags we needed from our vehicle. We went to the desk, it was the easiest check in process ever! While waiting for our keys we were offered complimentary champagne, wine, and or iced tea.
We were placed in a corner room on the 27th floor. I felt right at home here. The bed was glorious, the desk huge, dh and I loved the fact that there was a “surge” strip right on the desk that we were able to charge all of our electronics at once, the chair and ottoman were extremely comfortable. The closet was a decent size complete with extra pillows, blankets, bathrobes and safe.
The bathroom was gorgeous, the large shower and separate soak bathtub were exactly what the doctor ordered. The makeup mirror was a great touch, all of the products were luxurious.
Our friends were placed in a room in the middle of the hotel, it was closer to the elevators and though the layout was somewhat similar and the appointments the same, our room was definitely bigger. The corner rooms have bigger bathrooms , showers and overall square footage my friend pointed out that the shower in their room was significantly smaller and there was no ottoman for the chair. I found the bed to be very comfortable, DH’s only complaint was that the wonderful down pillows were too soft for his taste.
Saturday night we went out for some dinner, it was still pouring before leaving the hotel we were each offered an umbrella. We went out, came back for some drinks in the lobby bar. The drinks were delicious, the set up of tables, chairs, chaise lounges and lighting made this one of the best hotel bars I have ever experienced, the service was superb.
The location of the hotel was great, literally in front of city hall, walk to Independence Park, Reading Market.

Room Tip: request a corner room if you can, its larger and the shower and seperate tub are so worth it!The ele...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Farmington, CT
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 24, 2012

My husband had to go to Philadelphia for business and I tagged along for pleasure. His company had booked a block of rooms at the Ritz. We have never stayed at a Ritz before, but expected that it would be luxurious and were not let down. The service is excellent - everyone is very nice and there were touches I didn't expect, like always having the door opened for me (which does get a little silly since I am perfectly capable of opening my own door, but it does make you feel a bit like royalty, which is nice). The location is excellent, right in the center of town near City Hall and all the great shopping of Chestnut and Walnut streets. Concierge was very helpful when I talked to him. The building itself is gorgeous, with a huge lobby which would be nice to hang around in for drinks at happy hour.

We are Marriott Gold members and I think because of that they upgraded our room to a one bedroom suite, which had a separate sitting room and a large bathroom. The bath products were all Bvlgari, which I guess must be standard for this level of hotel. They were very nice. The room was appointed nicely and I really liked the tea/coffee machine they had. It was able to warm water up for tea without using the same pot that coffee is made in, which always ends up making coffee-flavored tea (gross). Despite being on a high floor, there was quite a bit of street noise through the windows.

The (nitpicky) down sides: the valet scratched my husband's car (which they offered to pay for repair but we were able to have the scratches buffed out for minimal charge so we told them not to worry about it); the bathtub was nice but the handheld shower nozzle on the tub did not work; the shower door seal was broken; the TV remotes did not always work; and the safe did not work when we first arrived (although they were quick to repair it).

Overall, we had a pleasant experience at this hotel. I'm not sure if it'd be worth paying full price (but then again, we aren't the type of people who see the point or value in paying $300-$400+/night for a hotel unless it includes your food!), but if you can get a good deal on it then you won't be disappointed.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Providence, Rhode Island
2 reviews
2 of 5 stars Reviewed September 23, 2012

I was excited about the prospect of staying 2 nights ar the Ritz. Many things failed to match the service I was used to in a Ritz [Atlanta]. Refrigerator was warm with food items for sale! So I had to ask housekeeping to take my cold pack to be refrigerated and brought back in 1 hour for back pain. Sure enough, one hour later an attendant appeared, gave me a "warm" pack and said there was no way of making my ice pack cold, and gave me a laundry bag full of ice cubes with water dripping. All this did was make my bathroom floor wet! Toilet flush did not work. One day, there were chocolates, next day nothing. The front office was apologetic and gave me free breakfast. It looked like there was no connection between the well-dressed polished doormen, receptionists and cafe, and back office service. I thought, "Ha, SPA" and opted for 1 hour massage..that was a very big mistake... I expected Ritz service and it was pathetic. A week later someone in head office called, did a survey and was so apologetic, and promised a Marriott coupon. It has been over a month, and no word from anyone. So, please don't be misled. It has a Ritz cover...underneath is substandard hotel.

  • Stayed August 2012, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1 review
5 of 5 stars Reviewed September 23, 2012

When you walk in to this hotel all you can do is stop and look around. The lobby and bathroom are incredible. The lobby has a huge skylight with a wine cellar in the middle of the room. The columns in the lobby and the marble floors are amazing, architecture rates out of 10 I give a 20. The bathroom is huge, big stand alone shower, big stand alone tub, private toilet and a closet with a safe. I'm a general manager at a Hilton hotel and I can say the room is basic. 32" flat screen all the plugs are by the desk 2 windows. The one thing that is not basic is the fridge is loaded with alcohol and non alcoholic drinks along with snacks, none of it is free. The customer service of every employee will WOW you. Great service! Also last thing if its raining outside stop by the front desk and they will give you an umbrella to use

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Philadelphia

Address: 10 Avenue of the Arts, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Philadelphia
#14 Luxury Hotel in Philadelphia
#27 Business Hotel in Philadelphia
#28 Romantic Hotel in Philadelphia
#40 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Philadelphia 5*
Number of rooms: 299
Official Description (provided by the hotel):
Walk in the footsteps of America’s forefathers and become a part of history. Stay in one of America’s most venerable cities at one of the finest hotels in downtown Philadelphia and absorb the character of landmark buildings as you spend your day exploring Independence Hall, the Liberty Bell and other cultural treasures. Making its mark in a spectacular historic building, the luxury Philadelphia hotel’s location offers easy access to fine dining, upscale shopping, and Philadelphia’s business district. ... more   less 
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Also Known As:
Ritz-Carlton Philadelphia Hotel Philadelphia
Philadelphia Ritz Carlton
Ritz Philadelphia

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