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“Avoid this inept, uncaring hotel” 1 of 5 stars
Review of The Windsor Suites

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The Windsor Suites
3.0 of 5 Hotel   |   1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor) (City Center West)   |  
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Ranked #23 of 83 Hotels in Philadelphia
1 review
2 helpful votes 2 helpful votes
“Avoid this inept, uncaring hotel”
1 of 5 stars Reviewed October 6, 2006

My husband booked a room for a business trip that fell through. When we called to cancel, we were told the hotel had the discretion to issue a refund if the hotel could rebook the room. I was told by the reservation department that the hotel had sold out, yet the general manager refused to issue a refund. He said his "hourly clerks" in the reservation department typically give out misinformation. The GM repeatedly said things like, "why should i deal with you?" and belittled the significance of the amount of money we had lost - not a business expense since the business had fallen through. He said he certainly had the power to issue the refund but would not. It seems the management at Hotel Windsor is inept and uncaring about its guests or generating return business and certainly has no confidence in its own staff. This reflects poorly on this hotel.

Stayed October 2006
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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663 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
2 of 5 stars Reviewed July 1, 2006

The Windsor hotel was ok, but have stayed at better hotels in the area for less money. Parking attendents at the hotel are not very friendly. We called the front desk to ask if they would call the garage for out car and they said they do not offer this service. It took 20 minutes to get our car from the garage and we had to go from the parking garage back to the front desk back to the garage in order to get a special in/out pass. The hotel was clean, but the two restaraunts in the hotel do not offer breakfast and its very challnging to find a place to eat on a Sunday morning.

  • Stayed June 2006
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 20, 2006

The four of us traveled to tour the USS New Jersey on which my brother-in-law had served. We stayed three nights at this hotel. WE LOVED IT!!!The room was clean, quiet and very spacious. The closet space was unreal. We were on the sixth floor and really enjoyed sitting on the balcony. We moved the dining room chairs back and forth to the balcony. I suggest there be chairs or lounges on the balcony. The staff WERE SO FRIENDLY, HELPFUL, AND WONDERFUL. They gave us directions for our journey to Camden and told us if we could not find our way back to the hotel, they would send someone for us. You do not ge this kind of service anywhere else. We were also told if we needed medical attention for my brother-in-law, they would call for someone to help him. The over all service could not have been any better. It is without hesitation that I HIGHLY RECOMMEND THIS HOTEL. ALSO TO THE FRIENDLY AND HELPFUL PEOPLE OF PHILLY AND CAMDEN THANK YOU for our memorable trip.

  • Stayed June 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed June 5, 2006

Overall, I think this place is good value for money. The location is very convenient. The room was very big, with two walk-in closets, a hall, and a kitchen. The place was reasonably clean and relatively well maintained. However, the service could have been better. I arrived three hours before the check-in time and was told I could check into a smoker room immediately, but would have to wait till 3pm for a non-smoker room (which I had requested). I left my things in the luggage room and went for a sightseeing. However, the room that I got at the official check-in time smelled just like a smoker room. It was not worth waiting for three hours. Moreover, the check-in itself was not without incidents. I think they are using some low-tech system for assigning the rooms, because instead of the computer screen, the front-desk clerk was looking for the room numbers on a paper sheet. He kept telling me that he had a great room for me; when I went up to the room, I was shocked to dicover that there were people living there already. The clerk was very apologetic. I thought the incident was pretty funny after all the upsell, but people in that room probably did not feel the same way... But otherwise my stay there was quite pleasant. There was a free (and very fast) Internet access in the room.

  • Stayed June 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed May 17, 2006

I stayed at the Windsor this week for two nights, along with my mother (in a separate room). A few things....

1) The first rooms we were given had doors and windows that didn't lock (on a ground floor where people could climb in), and smelled terribly like curry. (I love curry, but this was a sickening smell).

2) The second set of rooms we were given had bathtubs that wouldn't drain (I couldn't even take a shower without the water overflowing the entire bathtub), rooms that smelled terrible, cracks in the walls, half painted walls, tons of noise on the outside....and to top it all off, someone came in my room while I was gone and used the restroom without flushing the toilet! (I know this because I didn't use the bathroom that morning, and when I came back to my room, it was full of urine).

Overall, a terrible stay. The people are unfriendly, unsupportive - the place is run down and needs some major investment. Great location, horrible hotel. Stay away and check in next door at the Embassy Suites. (Same price, much better hotel)

  • Stayed May 2006
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Windsor Suites

Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Philadelphia
#24 Family Hotel in Philadelphia
#25 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Windsor Suites 3*
Number of rooms: 125
Official Description (provided by the hotel):
The Windsor Suites is an all suite downtown Philadelphia hotel, offering spacious studio and one bedroom suites. All suites feature fully equipped kitchens, and select units offer balconies overlooking the Benjamin Franklin Parkway. Our seasonal rooftop swimming pool allows you to swim high above the hustle and bustle of the city, and our rooftop deck provides a panoramic view of the Philadelphia skyline.Our location in the middle of the city makes getting around very easy, with iconic Philadelphia landmarks and attractions no more than a few minutes walk. ... more   less 
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia

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