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“Good stay at Windsor” 4 of 5 stars
Review of The Windsor Suites

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The Windsor Suites
3.0 of 5 Hotel   |   1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor) (City Center West)   |  
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Ranked #23 of 83 Hotels in Philadelphia
dc
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Good stay at Windsor”
4 of 5 stars Reviewed January 18, 2014

Location is the financial district. Close to sites, restos, etc by public transportation, car or cab. Parking(valet) costs 35$ per day with in/out privileges. We were attended to and received our car promptly. Checkin was problem free. All of the staff were friendly, some more than others. We received good directs and recommendations for sites and restos. We had a one bedroom suite. Fully equipped kitchen. 25 x 30 living space, avg size bedroom, bath. Enjoyed our stay. Only downside was the gym: Sparsly equipped but with good equipment. Two treads, a bike or two, universal cable cross machine, no free weights. Work is being done so I guess improvements are on the way. We would stay here again.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, January 22, 2014
Dear andrelee,
Thank you for your review of your recent stay with us. We are happy you enjoyed your stay. You are correct, we have been doing some well needed sprucing up of our gym. I am not sure if one or two pieces of equipment were removed to facilitate this when you were there, but we do maintain a minimum of three treadmills, plus bikes, free weights, and several other pieces in our gym. We hope you'll like the upgrades on your next visit. Thank you for staying with us!
Warm regards,
The Windsor Suites
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659 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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English first
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 18, 2014

Stayed here with my partner for our first ever time in Philadelphia. We were so impressed, our room was huge and we had a full kitchen and fridge if we decided to cook. The location was perfect, right in the heart of everything. We ate in the Asian restaurant attached to the hot as we only had one night in Philly, and it was delicious and super cheap!! It was so lovely to sit outside also and watch the city go by as we enjoyed our meal! Would definitely return!

Stayed September 2013, traveled as a couple
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TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, January 22, 2014
Dear LeanneandAndrew,
We are always thrilled when our guests leave us happy. Thank you for sharing your great comments. We would love to have you again, so please call us directly so that we can help you plan your next visit.
Thank you for staying with us, and we hope to see you again soon!
Regards,
The Windsor Suites
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ipswich
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 17, 2014

Good central location and lovely swimming pool on the roof, the rooms are spacious and decently appointed. The entire stay for us was marred by the all pervading tobacco smoke smell that pervaded the hotel and totally ruined by the extremely rude and unhelpful staff including the manager.

If I was only thinking of location then I'd recommend it, but as an overall package I certainly wouldn't.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, January 29, 2014
Dear WestieHenners,
Thank you for staying with us recently, and for your review. We are disappointed that you were not happy with our accommodations, and we apologise that things did not go as expected. We are a completely non-smoking hotel, and for the comfort and safety of our guests, we employ a zero tolerance to any hint of smoking in the building. We also do apologise for any unfortunate behaviour you experienced from our staff. We have reached out to you for assistance with additional details which we will use to identify areas for retraining. We hope you will help us in that regard.
Thank you for choosing us. We hope that you will reconsider us for a future stay.
Regards,
The Windsor Suites
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Brisbane, Australia
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 10, 2014

Our view was City Hall, a beautiful building, we just couldn't stop looking at it! We came from touring New York to Philadelphia so it was like going from a shoe box to a mansion in room size! The room we had (2 double beds) was large, very large, lots of walk space between the beds and at the end of the beds. Large walk in cupboards too. The kitchen was an absolute bonus, nice to be able to cook a bit of breakfast to start the day especially after going 8 days without this option. We only had one problem and that was when they lost power in the early hours of the morning, don't know whose fault it was but it was a bit of a problem as the air con went out but it didn't last too long fortunately. Valet parking next door was brilliant, so super easy and the staff there were very friendly. There is a pub/restaurant below the hotel which we went to for dinner twice and had great meals. Hubby went there for a night cap most nights and also found it to be a good experience. Yes, I would return to the Windsor Suites, it's an easy walk to the Franklin museum, the Eastern State Penitentiary, the city centre and the city market.

Room Tip: A room with a view at the front of the hotel is great
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, January 13, 2014
Dear Louby76,
We are so pleased you had a great stay with us recently, and that you have chosen to share your comments with the Tripadvisor community. Our spacious rooms and fully equipped kitchens, as well as our convenient location always combine to make us an appealing hotel choice. We are thrilled when our guests are able to take advantage of all that we have to offer.
Thank you again for staying with us.
Warm regards,
The Windsor Suites
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New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 9, 2014

We booked this hotel as a last resort and boy was my initial instinct not to stay there correct! Admittedly the room was clean and adequate (no hangers in the closet but that was quickly remedied). The real problem was that at 7 :30 on Sunday morning the fire alarm went off, woke us up from sound sleep and we were left hanging without poor instructions as to what to do. We were told to wait in our room, which is what we did even though the fire instructions on the door say go to the fire stairwell and evacuate. We waited and waited and waited. Meanwhile various alarms intermittently went off but no one told us anything else to do. Finally after about 1 hours and countless alarms, I called the front desk and was told by the perky receptionist that it was a false alarm. Why weren't we contacted? While relieved that there was no fire or other danger, I think it is outrageous that we were not better informed. We felt abandoned on the 16th floor. If there had been a real siuation someone (us) might have been hurt. I think a hotel has an obligation to take care of guests more responsibly than this one. You shouldn't have to sacrifce your safety when you stay in a hotel.

Room Tip: Go to a different hotel.
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  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, January 12, 2014
Dear Gaysy700,
Thank you for your frank comments with regards your recent stay with us. Please be assured that our number one priority is the comfort and safety of our guests. We sincerely regret the disturbance created by the fire alarm, which reacted to a perceived threat. While we were relieved that there was not an actual fire, we have taken note of your concerns, and we are actively working on improving our communications to better update and reassure all our guests.
Please accept our apologies that your stay did not go as expected. We thank you for staying with us, and for your feedback.
Best regards,
The Windsor Suites
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Philadelphia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 6, 2014

We arrived at the Windsor at around 10pm after a delayed flight. The man working at the desk at night of the January 4th did not seem hospitable. Maybe it was his demeanor but I didn't think anything of it being a born and raised Philadelphian. We booked our room through PriceLine at a pretty decent rate so I handed the man my ID and credit card and he went typing away at his keyboard. He asked if I had the reservation in a paper form or in my email. I said yes, do we need it? Never in my check-in process unless going to an all-inclusive resort or local bed and breakfast did I need to provide documentation about my stay. After all, everything we needed was right on his computer including my full name, address, and credit card. After I finally brought out my phone to look for the reservation he said don't worry about it, I will just call you if we have an issue, whats your cell phone number? I gave the man my cell phone number but informed him it is 10pm at night and I would rather not be called until 9am the next day.

We went up to the room which was actually pretty nice. Balcony with a full size kitchen. There was plenty of closet space given that this location could be used for extended stays. The bathroom was also clean and up to date. The TV remote didn't work but that's no big deal since I was shortly going to head off to bed.

At around 6:30am-7am the fire alarm went off and the recorded voice informed us that the fire alarm went off but please stay in our rooms. I understand things like this happen and I would rather be safe than sorry so I get on my pants and jacket and prepare to head down if it comes down to it. Around 7:30am there was no more alarms. Were we okay to stay here or did I miss a memo? I feel like an "all clear" on the intercom to all rooms would have been the way to go and put me back into comfort. As I walked to the hotel room door I noticed a paper on the ground. It was a bill for $162 and some change. I really did not understand why I was being charged this amount since I paid in full on PriceLine. At this point between the check in, the alarm miscommunication and this bill I headed down to the lobby where the front desk clerk wasn't sure why this was charged but he would let his supervisor know but he saw that I paid on PriceLine. This man was very helpful out of all staff.

I checked out shortly after and headed to another hotel nearby that would let me check-in early. I would only return to this place if I needed an extended stay or all other hotels were sold out.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, January 7, 2014
Dear Nick S,
Thank you for staying with us recently, and for sharing your comments. We would like to apologize for the inconveniences you experienced, and that your stay did not go as expected.
We have reviewed your concerns, and discovered that at the time of check-in, we had not yet received from your booking source the complete information needed to process your reservation. This resulted in our Front Desk agent asking for additional information from you, so that we could follow up with your booking agency. This was not resolved in a timely manner, and unfortunately our automated system generated the bill which you received. Again, we apologize for that complication, as our aim is to make your stay as seamless and comfortable as possible.
We have noted your comments about the fire alarm, and have forwarded them to our Engineering Department and the fire alarm company to improve our notifications, thus assuring the comfort and confidence of our guests.
We are happy to note that you found our guest room comfortable, and suitable for an extended stay.
Nick, the management and staff of The Windsor Suites take all our guests’ feedback to heart. We use the reviews, both positive and negative, as tools to help us improve our service. We thank you for bringing these concerns to our attention, and assure you that we will be addressing each one.
We hope you will give us another opportunity to serve you. Please feel free to contact us directly for assistance with making future reservations.
Thank you for staying with us.
Regards,
The Windsor Suites
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hershey
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 31, 2013

What started out as a 4 night stay resulted in a 6 night delight. We happily got 2 extra days to enjoy the hospitality of this uncommonly friendly staff, and helpful hints. Where the best delivery Pizza came from, hailing us cab's in seconds etc. The hotels location was fantastic. The attached Irish bar was cozy with good food. The Asian restaurant was also a plus. We will stay here again, when in PHL.

Room Tip: Ask for a balcony. We liked the 8th floor.
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWindsorMgtTeam, Manager at The Windsor Suites, responded to this review, January 6, 2014
Dear Pamela Y,
We are thrilled to read your great comments about your time with us recently, and that you got to spend an extra two days to enjoy our hospitality. Thank you for choosing to stay with us, and for sharing your feedback. We hope you'll return soon.
Best regards,
The Windsor Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Windsor Suites

Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Philadelphia
#24 Business Hotel in Philadelphia
#24 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Windsor Suites 3*
Number of rooms: 125
Official Description (provided by the hotel):
The Windsor Suites is an all suite downtown Philadelphia hotel, offering spacious studio and one bedroom suites. All suites feature fully equipped kitchens, and select units offer balconies overlooking the Benjamin Franklin Parkway. Our seasonal rooftop swimming pool allows you to swim high above the hustle and bustle of the city, and our rooftop deck provides a panoramic view of the Philadelphia skyline.Our location in the middle of the city makes getting around very easy, with iconic Philadelphia landmarks and attractions no more than a few minutes walk. ... more   less 
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia

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