I stayed at this hotel for 2 nights (unfortunately). Upon arrival, I was told that I was upgraded from a studio to a 1 bedroom. I was excited, but that soon passed. As I got to my hotel room door I heard a lot of laughter inside of the room. At first I thought that there was a mistake with the front desk, but then I knocked and two cleaning ladies and a manager walked out. They explained that they had just been "looking over" the room. Well, if that is quality control, send those women back to training school!
There was hair all over the bathroom floor, and the sheets had not been changed from the guests before me. There was no mattress pad cover (really?!) just a paper thin sheet separating me from the countless other guests before me. Yuck!
I tried reporting the problem to the front desk, but that was only mildly helpful and they were angry about it. Things got better when I asked them to help me with the temp in my rom. There is a nice (new!) temperature control in the room. But hey, the joke's on you! You can't control the room temp because there is a single heating/cooling pipe in the hotel and they turned off both for the spring season. The temp in the hallway was nice - so the management suggested either opening the window or the door. Really? What a joke.
Do yourself a favor and don't stay here. And certainly wash everything you own if you do stay. I was itching for days after staying there! Yuck, yuck, yuck! Never again. Never.
- Official Description (provided by the hotel):
- The Windsor Suites is an all suite downtown Philadelphia hotel, offering spacious studio and one bedroom suites. All suites feature fully equipped kitchens, and select units offer balconies overlooking the Benjamin Franklin Parkway. Our seasonal rooftop swimming pool allows you to swim high above the hustle and bustle of the city, and our rooftop deck provides a panoramic view of the Philadelphia skyline.Our location in the middle of the city makes getting around very easy, with iconic Philadelphia landmarks and attractions no more than a few minutes walk. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Booking.com, BookIt.com, Hotels.com, Tingo, Cheap Tickets, getaroom.com, BookingOdigeoWL, Priceline, TripOnline SA and Venere so you can book your The Windsor Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Windsor Hotel Philadelphia
- Windsor Hotel Philadelphia
- Marriott Execustay Philadelphia