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“Couldn't be more pleased!!!” 5 of 5 stars
Review of The Windsor Suites

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The Windsor Suites
3.0 of 5 Hotel   |   1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor) (City Center West)   |  
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Ranked #22 of 83 Hotels in Philadelphia
USA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Couldn't be more pleased!!!”
5 of 5 stars Reviewed November 12, 2012

The hotel is in a fantastic location, within walking distance to most attractions and many awesome restaurants. We did the on-off bus tour, but honestly, we probably could have easily walked to all of the places we visited (note: we are walkers, and enjoy being on foot to see the sites!). The hotel staff could not have been more helpful, with providing directions, a map, and wonderful restaurant recommendations. The room was a great size, very clean, comfortable and quiet. And, most importantly, the value for the price could not be beat! We were very impressed with our stay here and would highly recommend it!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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648 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Copenhagen, Denmark
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 12, 2012

The hotel is located right next to Surburban station giving you direct access to the Philly central station and airport. One more block and you can access the trolley station. It is located in the museum district giving you access to the museums within a few blocks. Furthermore a nice 15 min walk and you are at the opera/theater and the nice shopping area. In order to get to the historic area you should use the trolley.
I arrived somewhat tired and sweaty directly from the central station and was greeted with a smile. I got my keycard (which also had to be used to access the elevator). My room was on the 8th floor and it was really nice. It was very spacious with a big walk-in closet with a safe, fully equipped kitchen, and a king size bed. A big 32" flatscreen, desk and a small table and chairs as an eating place. The room was very clean which included the oven, microwave, stove etc. The kitchen had towels, detergent for the dishwasher, big refrigerator and coffee maker. The bathroom was equally big with fresh towels. The view was mostly some other high buildings but it was nice that it did not face the street. The room was in general very quiet although I could here the neighbors somewhat.
The cleaning of the room was in general very fine however each day they seemed to forget to replace something either the towels, glasses, kitchen towels etc. Kind of strange as something was missing each day. However it was not anything that spoiled my stay.
On the same floor there was a washing room with a washing machine and dryer. They worked excellent and was very inexpensive ($2 for the washing machine and $2 for the dryer). The room was again very clean and the machines looked kind of new.
The staff at the front desk was very helpful and answered all my questions with a smile. There is complimentary WIFI in the room which in general did work ok. I did have some problems with the WIFI and contacted the front desk. They tried to help and told me I would be contacted by someone from the company maintaining the WIFI. That never happened so for a couple of days the internet did not work. They do have some computers in the lobby with acces to both the internet and printers.
I stayed at the hotel for 4 nights and it was excellent. There is some restaurants in the building which I however did not try. There is also a bar at ground level which is quit nice.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hicksville, New York
1 review
4 of 5 stars Reviewed November 11, 2012

I love the location I love the room. Wifi is definitely slow but I'm on vacation so I don't mind. The Windsor has everything you needed in the kitchen. Excellent views. Parking (you gotta pay but its not unlike any city area) is right downstairs. I will defiantly come back here.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2012

I stay here almost every time I come to Philadelphia. I really like the price, the central location, and the kitchen! Since I'm usually on business when I'm in Philadelphia, I don't need much, but this hotel gives me a lot for the price. When I do have time to do the museums, it's a short walk to the Franklin Museum of Science, the Philadelphia Art Museum, the Rodin Museum, and the Barnes. It's across the street from the Free Library and Bookstore, a real plus for me, and the shopping center and Rittenhouse Square are just short walks.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Camano Island, Washington
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 7, 2012

First the reviews are a bit confusing. This is because there are mulitple ways to get a room here. There are long term apartments, furnished and unfurnished, Rooms by the night and what I did, Extended Stay by Marriott. I was in town for 6 weeks and rented a one bedroom furnished apartment. The building is a bit dated, but you have a large porch (no furniture) with large sliding glass doors to take in the views. The bed was new and the carpet and paint looked new also, the full kitchen was up to date. The furniture such as couch, tables, TV stand looked quite old and the living room furniture wasn't very comfortable, but for the price it was livable. The staff was very nice. The morning sun through the large glass windows would easily overwhelm the AC so I kept the curtains closed in the mornings. A funny thing going on in this large concrete building was the ongoing implementation of new low volume toilets that used some sort of airtank to save water. The first time you flush you almost have a heart attack from the sudden almost explosive sound. I even warned a guest and it still scared them when they flushed!!! As the weeks passed it became apparent that more and more rooms were being retrofitted as in the quiet of the early morning you could hear the faint flushing of toilets around the building, sounding somewhat like depth charges going off in submarine movies, it didn't wake me up, but was just funny to hear!!

If you are doing extended stay you should call the desk and arrange for your own Cable box with DVR and internet access. The hotel has adequate stuff, but the cost per month is way cheaper than I expected and delivered much better bandwidth and channels on your TV.

This was a great location within walking distance of the Philadephia Museum of Art, downtown, City Hall, Love Park and the various trains around the city and to where I was working by the Redding Terminal Market. Car rentals at Hertz downstairs were very cheap for the weekend when I needed to get out of town. Warning, the kitchen is nice, but not many grocery stores in the neighborhood, there is a whole foods about a mile away so take an empty backpack if you are walking!

The workout room is the only real complaint I had about the place, it had a weird assortment of equipment and some of it wasn't working right, and it just had a dingy depressing feel to the place. I guess if you are in Phildelphia and need a workout run down to the Museum and visit around the Rocky Statue!!

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Minneapolis, MN
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 6, 2012

We chose this hotel for several reasons: we were planning to spend a lot of time visisting the wonderful art museums Philadelphia has to offer and the Windsor Suites is a comfortable walk to the Barnes Museum, the Rodin Museum, and the Philadelphia Museum of Art. It's also very convenient to public transportation (from the airport, you can take a train to the Suburban Station, which is just a couple blocks from the Windsor Suites), and it's very convenient to hop a bus to get to the historic sites (Independence Hall, etc.). We liked having a kitchenette (Philadelphia has a lot of good restaurants, but we still wanted to be able to make a quick breakfast or heat up restaurant leftovers, etc.). The price was pretty reasonable compared to others. The staff at the front desk was very friendly and helpful.

We spent three nights initially. We had a comfortable, attractive room. These suites are set up for longer stays, so there was a HUGE walk-in closet, so we didn't need to keep a lot of stuff laying around the room. The kitchenette was roomy and clean (considering that the suites are setup for longer term stays, I think it could be a little better stocked with equipment, but the basics were there).

We enjoyed our stay and, when we decided to come back for a couple days after we toured the Brandywine Valley, we booked here again. An added bonus was that they have laundry rooms (I think on every floor) and it was great to be able to wash a load of clothes -- some floors the machines require a card and others are coin operated. When the machines on our floor required a card, I called down to the desk and learned the machines on the floor below were coin operated. This was a small inconvenience.

Room Tip: On our second stay, we had the same room type, but in the second room we had a comfortable upholster...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Windsor Suites

Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Philadelphia
#23 Family Hotel in Philadelphia
#25 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Windsor Suites 3*
Number of rooms: 125
Official Description (provided by the hotel):
The Windsor Suites is an all suite downtown Philadelphia hotel, offering spacious studio and one bedroom suites. All suites feature fully equipped kitchens, and select units offer balconies overlooking the Benjamin Franklin Parkway. Our seasonal rooftop swimming pool allows you to swim high above the hustle and bustle of the city, and our rooftop deck provides a panoramic view of the Philadelphia skyline.Our location in the middle of the city makes getting around very easy, with iconic Philadelphia landmarks and attractions no more than a few minutes walk. ... more   less 
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia

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