I will state that the hotel was in a great location. It was basically in walking distance (1 mile or less) to most of the attractions, plus it was close to phlash attractions bus stop. I will finish with the worst customer service ever encountered in a hotel. The parking rates are unbelievable! $40/day?!? Really?!? Then be prepared to unload your vehicle yourself. When I went to check-in at 2, there were no rooms available. How do you not even have 1? Oh but they do, as long as I was willing to pay more money for it. So, I made a comment that the hotel just nailed me for parking and I'm not interested in spending anymore money. I also stated that it's an hour from the check-in how can you not have not have one room? After I expressed how ridiculous it was, suddenly there was a room. During my stay, every time walked by the front desk there were dissatisfied customers. Leaving, I asked for a luggage cart, and I quote " did you look for one?" and the front desk clerks were too busy talking about what they are not going to do to help me. That was it. Found a luggage rack, dragged it to my room and took it to my car myself. I checked out early! I loved how the hotel employees watched me struggle with the luggage and wouldnt help until i said something. At that point, I found them rude! Way to go employees, you were my first and last impression of Philly, and left a sour tAste in my mouth! By the way, the elevators are ridiculously slow! Wait time = 10 minutes!
- Official Description (provided by the hotel):
- The Windsor Suites is an all suite downtown Philadelphia hotel, offering spacious studio and one bedroom suites. All suites feature fully equipped kitchens, and select units offer balconies overlooking the Benjamin Franklin Parkway. Our seasonal rooftop swimming pool allows you to swim high above the hustle and bustle of the city, and our rooftop deck provides a panoramic view of the Philadelphia skyline.Our location in the middle of the city makes getting around very easy, with iconic Philadelphia landmarks and attractions no more than a few minutes walk. ... more less
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- Also Known As:
- The Windsor Hotel Philadelphia
- Windsor Hotel Philadelphia
- Marriott Execustay Philadelphia