We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good choice and reasonably priced” 3 of 5 stars
Review of Four Points by Sheraton Philadelphia City Center

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Four Points by Sheraton Philadelphia City Center to your Saves list
Four Points by Sheraton Philadelphia City Center
3.0 of 5 Hotel   |   1201 Race Street, Philadelphia, PA 19107 (City Center East)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #50 of 83 Hotels in Philadelphia
Brooklyn, New York
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
“Good choice and reasonably priced”
3 of 5 stars Reviewed December 31, 2012

Stayed 2 nights while exploring Philadelphia. The location is great and close to everything without beeing smack in the middle of town. Very typical chain hotel. Checkin and checkout was efficient, the staff was polite. The rooms were average size and with 2 queen beds we were pretty comfortable as 2 adults - 16 yo - 8 yo. Would stay again and recommend to friends.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, January 6, 2013
Thank you for your review, we hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

320 reviews from our community

Traveler rating
    78
    126
    67
    32
    17
See reviews for
66
80
38
107
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 25, 2012

What a great hotel! I got a great rate at the last minute on priceline for this hotel. I had mediocre expectations due to some lackluster reviews on this and other sites. However, when we arrived I was pretty blown away by the service, cleanliness, and overall pleasant experience we had here. Things I was thankful for: free water bottle in room, free coffee in the morning (both in room and downstairs in lobby area), immaculate cleanliness of bathroom (especially noticeable with all white tile & grout), very comfortable bed (woke up refreshed and energized which rarely happens when I am sleeping away from home), fridge was provided by request and in the morning after we checked out they were nice enough to let us use the restaurant fridge to hold our leftovers (from Han Dynasty) while we visited museums, and lastly the extremely friendly service from the great staff! As I mentioned, we got a good rate but I would hands down return to the hotel for twice what I paid and still feel that I got a great deal! The only downside is the surrounding area but a 6 block (10 minute) walk in either direction take you to great spots. A+++

Room Tip: We stayed in room 502.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, December 27, 2012
Thank for the great review. We are glad that you were surprised and look forward to seeing you again. Have a Safe and Happy New Year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Greenwich, NJ
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012

My husband and I went out for a "date night" here. We're in our 30's, so was most of the other guests.. young, hip, friendly. Front desk was helpful and efficient. Hotel room was beautiful and clean. AND price was reasonable. Would book again. I was expecting a dump after reading other reviews, so I was compelled to write about MY experience! OH, and bed was crazy comfy!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, December 20, 2012
Thank you for taking the time to share your experieince with everyone. I am glad that we met you expectations and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 19, 2012

I didn't have extremely high expectations as I got a favorable rate through Priceline, and while I am a Gold SPG member, I didn't think that would matter. I was wrong on both accounts. First, the lobby is light and extremely appealing, with touches you wouldn't expect. I was placed on a Starwood Preferred Floor, and the rooms were decent sized, with extremely large and renovated bathrooms that, to be honest, were much nicer than most higher end hotels. The bed was a bit hard, but I prefer that to too soft. The fitness center was also a pleasant surprise, with ample machines and weights. I ate at the Cherry Lounge, which was also extremely pleasant with good food. The icing on the cake was that the front desk was kind enough to give me a late checkout the next day due to my SPG status, although they probably didn't need to. Was it the Ritz? No. But was it an unexpected gem in this price range? Yes.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, December 20, 2012
We are glad that you were surpirsed and appreciate the positve feedback. We look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 11, 2012

The property itself is fine. The rooms are nicely decorated, though small even for an older property in in Philly. The bar/restaurant is cute and the food was fine -- nothing spectacular. However, over Army-Navy weekend the hotel was having issues with both the key card system and the hot water. I had to repeatedly return to the lobby to get a functioning key card. This is especially irritating since you need it both for the room and the door. Then I returned from a run a cold Saturday morning to a cold shower. Apparently this was a building-wide problem. It didn't improve much as the next day I was treated to a barely luke warm shower only after letting the water run for 15 minutes. Maybe this was just a bad weekend for the hotel? I'll never know as I won't be staying again.

Also, there is no on-site parking. There was valet, but they ask that you give 45 minutes notice to get your car back. Your only other option is a surface lot across the street. That was fine, but as with any city, you don't want to leave anything visible in an open lot. The Sheraton down the street on 17th and Race is a much better option and has parking other the hotel.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, December 20, 2012
Thank you for sharing your experieince, I am sorry that you experienced the lack of hot water, we did have two water heaters quit that weekend and had to wait until Monday to get parts. If you have not been compensated for your troubles, please contact our Front Office Manager and we will be glad to offer you compensation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwich, CT
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

We were there at a busy time (Army Navy game) and the staff was friendly, helpful and hardworking. The rooms were very small but clean as a whistle. Free coffee in the morning and walking distance to many interesting things. Do not tarry to take a shower in the morning- there was only slightly warm water.

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, December 11, 2012
I am delighted to hear that we met your expectations overall. I am new here and have identifed opportunities to improve our hot water system and we are in the process of upgrading. Thank you for taking the time to share it is important to us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Top Contributor
108 reviews 108 reviews
62 hotel reviews
Reviews in 45 cities Reviews in 45 cities
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed November 30, 2012

One night stay while in town for business on a cold November evening. Convenient location if attending an event at the Convention Centre, 5-10 minute walk to restaurants and shopping. Incredibly friendly service, particularly at check-in. Room was a bit small - first time I ever wished a hotel room had less furniture - but bed was comfortable and TV was good quality. Bathroom was nice size and love walk-in shower, but bath towel had two holes in it the size of hockey pucks. I would echo the previous reviews in that the room can get very cold and the heating system does not work optimally. Rates as a good value if staying on your own dollar

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, December 11, 2012
Thank you for the review. I am sorry about the towels, it is unacceptable to say the least. I am new here and agree about the HVAC units, and we have identified a fix for this issue and have begun to fix it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Four Points by Sheraton Philadelphia City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Philadelphia City Center

Address: 1201 Race Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #50 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Philadelphia City Center 3*
Number of rooms: 92
Official Description (provided by the hotel):
No matter how you choose to travel around the city of Philadelphia, you'll love the location of the newest Four Points by Sheraton Philadelphia City Center Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Orbitz, Travelocity, Priceline, Hotels.com, TripOnline SA, BookIt.com, Despegar.com and Tingo so you can book your Four Points by Sheraton Philadelphia City Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton Philadelphia City Center
Four Points By Sheraton Philadelphia City Hotel Philadelphia
Four Points Philadelphia
Philadelphia Four Points

Owners: What's your side of the story?

If you own or manage Four Points by Sheraton Philadelphia City Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.