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“Maybe they were just having an off weekend?” 2 of 5 stars
Review of Four Points by Sheraton Philadelphia City Center

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Four Points by Sheraton Philadelphia City Center
3.0 of 5 Hotel   |   1201 Race Street, Philadelphia, PA 19107 (City Center East)   |  
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Ranked #53 of 83 Hotels in Philadelphia
Washington DC, District of Columbia
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
“Maybe they were just having an off weekend?”
2 of 5 stars Reviewed December 11, 2012

The property itself is fine. The rooms are nicely decorated, though small even for an older property in in Philly. The bar/restaurant is cute and the food was fine -- nothing spectacular. However, over Army-Navy weekend the hotel was having issues with both the key card system and the hot water. I had to repeatedly return to the lobby to get a functioning key card. This is especially irritating since you need it both for the room and the door. Then I returned from a run a cold Saturday morning to a cold shower. Apparently this was a building-wide problem. It didn't improve much as the next day I was treated to a barely luke warm shower only after letting the water run for 15 minutes. Maybe this was just a bad weekend for the hotel? I'll never know as I won't be staying again.

Also, there is no on-site parking. There was valet, but they ask that you give 45 minutes notice to get your car back. Your only other option is a surface lot across the street. That was fine, but as with any city, you don't want to leave anything visible in an open lot. The Sheraton down the street on 17th and Race is a much better option and has parking other the hotel.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, December 20, 2012
Thank you for sharing your experieince, I am sorry that you experienced the lack of hot water, we did have two water heaters quit that weekend and had to wait until Monday to get parts. If you have not been compensated for your troubles, please contact our Front Office Manager and we will be glad to offer you compensation.
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324 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
Greenwich, CT
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

We were there at a busy time (Army Navy game) and the staff was friendly, helpful and hardworking. The rooms were very small but clean as a whistle. Free coffee in the morning and walking distance to many interesting things. Do not tarry to take a shower in the morning- there was only slightly warm water.

Stayed December 2012, traveled with family
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Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, December 11, 2012
I am delighted to hear that we met your expectations overall. I am new here and have identifed opportunities to improve our hot water system and we are in the process of upgrading. Thank you for taking the time to share it is important to us.
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Rochester, New York
Top Contributor
128 reviews 128 reviews
80 hotel reviews
Reviews in 59 cities Reviews in 59 cities
157 helpful votes 157 helpful votes
3 of 5 stars Reviewed November 30, 2012

One night stay while in town for business on a cold November evening. Convenient location if attending an event at the Convention Centre, 5-10 minute walk to restaurants and shopping. Incredibly friendly service, particularly at check-in. Room was a bit small - first time I ever wished a hotel room had less furniture - but bed was comfortable and TV was good quality. Bathroom was nice size and love walk-in shower, but bath towel had two holes in it the size of hockey pucks. I would echo the previous reviews in that the room can get very cold and the heating system does not work optimally. Rates as a good value if staying on your own dollar

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, December 11, 2012
Thank you for the review. I am sorry about the towels, it is unacceptable to say the least. I am new here and agree about the HVAC units, and we have identified a fix for this issue and have begun to fix it.
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Pittsburgh, Pennsylvania
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 19, 2012 via mobile

We stayed here for the Philadelphia marathon. Everyone at the front desk was so helpful, and very nice---despite a lot of runners coming in with their "we have to get up early and we need...." And "can I have a late check out?" Demands.

Our room seemed small, but certainly served its purpose, so there was no need for anything bigger. Most importantly, it was very clean! And the bathroom was white tile throughout, so if it weren't up to snuff, it would have been very obvious.

It was close to the race expo, which was held at the convention center. And Reading Terminal Market was just beyond the convention center. There were so many good things at the market....

My only complaint of the hotel was that the lobby seemed to have a heavy B.O. smell to it. Maybe it was just a high volume of runners coming in....?

I would definitely stay here again, even though it was 1+ miles from the race start.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, November 22, 2012
Thank you for the review. We are glad that you enjoyed your stay and look forward to seeing you run the race next year, other guests have suggested that we open the restaurant ealier next year and we plan on doing that to assist you in achieving you personal goals.
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Glendale, Arizona
Top Contributor
134 reviews 134 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 11, 2012

The hotel staff do an excellent job, know the area well, and were very accommodating. Free bowl of apples in the hallway on the Starwood Preferred Guest floor (which I didn't know was a thing). The location is literally a 15 second walk tot eh convention center and only one block away from Reading Market Terminal. If you are unfamiliar Reading Market Terminal has over 50 food vendors and is always worth a visit when you are in town. The hotel is on an intersection with some one way roads so getting there on your own by car can be tricky. Plan on paying for parking every night. My king sized room was nice but small. The desk which was "built in" to the entertainment center didn't really provide a working space. The beds are amazing and the shower is good. The heat was an issue in my room at first until I figured that you should just set it to "on" instead of trusting the thermometer. Noise from other rooms is sometimes an issue but never interfered with sleep. Hotel staff arranged for a cab to the airport for my early morning flight. Great option in terms of accessing center city Philadelphia but the hotel is nothing special in terms of quality.

Room Tip: Higher floors have less street noise and better views.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, November 22, 2012
Thank you for the review I am glad that we met your needs and with your feedback look forward to being able to exceeding them for your next trip.
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Desert Hot Springs, California
Top Contributor
51 reviews 51 reviews
47 hotel reviews
Reviews in 36 cities Reviews in 36 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed November 7, 2012

To start off, this hotel is in a decent location. My friend and I had taken the subway from the 30th street Amtrak station and we decided to take it to the Race/Vine station as was suggested by Google maps. Bad idea. If you’re coming in from the Amtrak station, walk from the station to the subway station and just take the Market-Frankford (blue) line towards the Frankford Trans. Center and get off on the 13th Street stop. Walk to 12th street and walk north (under the convention center overpass) to Race Street. It’s a safer walk than from what was suggested for us. The main reason I say it’s safer is because my friend ended up losing/ having her wallet stolen from the Amtrak station to the hotel via the route we originally took.

The hotel is right next to the convention center and if you walk towards the blue line, the Reading Terminal Market is right to the left straight south from the hotel. It’s my recommended location for breakfast/lunch (it closes at 6pm). The hotel is also right next to Chinatown and that area seemed fairly safe. In being close to the blue line, it helps in getting around the touristy areas of the city.

The hotel looks like every other Four Points by Sheraton. The décor and the service was just what I had expected it to be. The thing I didn’t expect was to hear my hotel neighbors. We heard our adjoining room’s guests and other guest, either below us or above us. The walls were fairly thin. The hot water was slow going and the air conditioning did not seem to work well. I was cold pretty much the whole time we stayed there. There was free internet but the safe in our room did not work.

The workout room was just like other Four Points workout rooms. It was in the basement, open 24 hour a day, and each machine had their own TV screen. A hotel employee noticed me working out and even came in and offered a cold water bottle. It was very nice gesture and it reminded me why I usually love the service in Sheraton hotels.

If the walls were thicker and the heater worked, then I would’ve scored this hotel much higher.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, November 22, 2012
Thank you for the detailed review. I am new to this property and have a plan in place to address the outside air that comes through the wall heater/AC. We also are in the process of oncreasing the capability of our hote water circulation system so I confident that if you stay with us after the beginning of the new year you will have a hotel shower experieince like no other.
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Bethesda, Maryland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 5, 2012

Stayed one night 11/3/2012. Had trouble getting to the hotel as the entrance is on 12th street not Race street as posted. 12th is one way the wrong way and if you're on Race you can't see the hotel entrance. Excellent free wifi coverage. Room was ok in size, had been nicely remodeled. Bathroom was redone, with a spacious shower having replaced the tub. in room coffee maker was we'll thought out, already plugged in on a pull out tray. Parking is $20 a day. Free coffee in the lobby as well.

But the bed was rock hard and even though it had a thermostat in the room the heater seemed never to blow warm air, and it's fan was loud enough to wake me at times. Fair amount of noise from the hallway.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, November 22, 2012
I am glad the overall we met your expectations. The majority of our staff is newer so hope to exceed your expections for your next visit. Thank you for choosing our hotel we appreciate your business.
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Additional Information about Four Points by Sheraton Philadelphia City Center

Address: 1201 Race Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #53 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Philadelphia City Center 3*
Number of rooms: 92
Official Description (provided by the hotel):
No matter how you choose to travel around the city of Philadelphia, you'll love the location of the newest Four Points by Sheraton Philadelphia City Center Hotel. ... more   less 
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Also Known As:
4 Points By Sheraton Philadelphia City Center
Four Points By Sheraton Philadelphia City Hotel Philadelphia
Four Points Philadelphia
Philadelphia Four Points

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