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“Decent Hotel in a Center Location” 3 of 5 stars
Review of Four Points by Sheraton Philadelphia City Center

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Four Points by Sheraton Philadelphia City Center
3.0 of 5 Hotel   |   1201 Race Street, Philadelphia, PA 19107 (City Center East)   |  
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Ranked #52 of 83 Hotels in Philadelphia
Glendale, Arizona
Top Contributor
137 reviews 137 reviews
21 hotel reviews
Reviews in 41 cities Reviews in 41 cities
30 helpful votes 30 helpful votes
“Decent Hotel in a Center Location”
3 of 5 stars Reviewed November 11, 2012

The hotel staff do an excellent job, know the area well, and were very accommodating. Free bowl of apples in the hallway on the Starwood Preferred Guest floor (which I didn't know was a thing). The location is literally a 15 second walk tot eh convention center and only one block away from Reading Market Terminal. If you are unfamiliar Reading Market Terminal has over 50 food vendors and is always worth a visit when you are in town. The hotel is on an intersection with some one way roads so getting there on your own by car can be tricky. Plan on paying for parking every night. My king sized room was nice but small. The desk which was "built in" to the entertainment center didn't really provide a working space. The beds are amazing and the shower is good. The heat was an issue in my room at first until I figured that you should just set it to "on" instead of trusting the thermometer. Noise from other rooms is sometimes an issue but never interfered with sleep. Hotel staff arranged for a cab to the airport for my early morning flight. Great option in terms of accessing center city Philadelphia but the hotel is nothing special in terms of quality.

Room Tip: Higher floors have less street noise and better views.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, November 22, 2012
Thank you for the review I am glad that we met your needs and with your feedback look forward to being able to exceeding them for your next trip.
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324 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Desert Hot Springs, California
Top Contributor
51 reviews 51 reviews
47 hotel reviews
Reviews in 36 cities Reviews in 36 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed November 7, 2012

To start off, this hotel is in a decent location. My friend and I had taken the subway from the 30th street Amtrak station and we decided to take it to the Race/Vine station as was suggested by Google maps. Bad idea. If you’re coming in from the Amtrak station, walk from the station to the subway station and just take the Market-Frankford (blue) line towards the Frankford Trans. Center and get off on the 13th Street stop. Walk to 12th street and walk north (under the convention center overpass) to Race Street. It’s a safer walk than from what was suggested for us. The main reason I say it’s safer is because my friend ended up losing/ having her wallet stolen from the Amtrak station to the hotel via the route we originally took.

The hotel is right next to the convention center and if you walk towards the blue line, the Reading Terminal Market is right to the left straight south from the hotel. It’s my recommended location for breakfast/lunch (it closes at 6pm). The hotel is also right next to Chinatown and that area seemed fairly safe. In being close to the blue line, it helps in getting around the touristy areas of the city.

The hotel looks like every other Four Points by Sheraton. The décor and the service was just what I had expected it to be. The thing I didn’t expect was to hear my hotel neighbors. We heard our adjoining room’s guests and other guest, either below us or above us. The walls were fairly thin. The hot water was slow going and the air conditioning did not seem to work well. I was cold pretty much the whole time we stayed there. There was free internet but the safe in our room did not work.

The workout room was just like other Four Points workout rooms. It was in the basement, open 24 hour a day, and each machine had their own TV screen. A hotel employee noticed me working out and even came in and offered a cold water bottle. It was very nice gesture and it reminded me why I usually love the service in Sheraton hotels.

If the walls were thicker and the heater worked, then I would’ve scored this hotel much higher.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, November 22, 2012
Thank you for the detailed review. I am new to this property and have a plan in place to address the outside air that comes through the wall heater/AC. We also are in the process of oncreasing the capability of our hote water circulation system so I confident that if you stay with us after the beginning of the new year you will have a hotel shower experieince like no other.
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Bethesda, Maryland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 5, 2012

Stayed one night 11/3/2012. Had trouble getting to the hotel as the entrance is on 12th street not Race street as posted. 12th is one way the wrong way and if you're on Race you can't see the hotel entrance. Excellent free wifi coverage. Room was ok in size, had been nicely remodeled. Bathroom was redone, with a spacious shower having replaced the tub. in room coffee maker was we'll thought out, already plugged in on a pull out tray. Parking is $20 a day. Free coffee in the lobby as well.

But the bed was rock hard and even though it had a thermostat in the room the heater seemed never to blow warm air, and it's fan was loud enough to wake me at times. Fair amount of noise from the hallway.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, November 22, 2012
I am glad the overall we met your expectations. The majority of our staff is newer so hope to exceed your expections for your next visit. Thank you for choosing our hotel we appreciate your business.
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Columbus
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 29, 2012

We were looking to spend a romantic weekend in Philadelphia (that's not a contradiction) and used Trip Advisor to find the Four Points by Sheraton Philadelphia City Center. As it turns out it was a good choice. The hotel is centrally located right next to the convention center. Any closer and it would be in the convention center. The staff was professional, courteous and happy to answer questions, resolve any issues and make suggestions. The restaurant was very good, free wi-fi is always a plus, and we had no problem getting our vehicle out of valet parking.

The rooms are clean and nicely appointed, though there is one problem and it's a biggie: Oh, that bed! The first night I thought it was just restlessness that kept me tossing and turning and getting up, but by the second night both the missus and I agreed it wasn't us, it was the mattress. It was just too hard. Not firm--hard. We have the sore backs to prove it.

We definitely enjoyed our stay at the Four Points and would stay again...probably. The hard mattress would be a reason to pause before returning. Improve the sleeping conditions and this hotel would be a lock for a return trip. The professionalism of the staff and the location of the hotel are first-rate, but the sleep quality of the bed is a major minus.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, November 5, 2012
Thank you for taking the time to share your experieince with us we are glad that you enjoyed your stay. I am sorry that the beds felt to hard for you. In the industry we typically select that bed that is a bit on the firmer side.
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München, Deutschland
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 25, 2012

We had a very good stay at this hotel. The location is nice and all interesting sightseeing spots could be reached by walking. It is directly located on the border to China Town and also near the Reading Terminal Market which is absolutely worth a visit.
The rooms had a drawback, they have been renovated just some months ago but you need to slam the doors in all rooms to get them closed. This is pretty annoying in the night.
They are offering valet parking which is really needed.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy P, General Manager at Four Points by Sheraton Philadelphia City Center, responded to this review, November 5, 2012
Thank you for taking the time to post a review we appreciate it. I am sorry about the slamming doors. I have been here a week and we have already begun to go back through the bulding and re-adjusting the hinges and self closures.
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Moose Factory, Canada
Top Contributor
53 reviews 53 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed October 21, 2012

It's a good 3 star. The rooms are simple and clean. You can rent movies from the TV. The staff is welcoming and friendly. The bar has limited hours but it's a nice place for a beer. My wife was there for a convention and it's a very close. But we paid over 250 a night with taxes, the same price for a 5 star that she could take one of the buses they set up. If you have to walk stay, but if they set you up with a bus go get more for your money.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 19, 2012

The location in Chinatown was close to the convention center and Reading Terminal Market. Staff was super friendly and helpful. When I reported at the end of our stay that our sink made a funny noise while running, they seemed absolutely crushed that we had not reported it during our stay so they could "make it right." :) Honestly, it was no big deal.
The bed was huge and comfortable, the shower was strong, hot and roomy, and the price was one of the least expensive for a chain in the city.
We got a couple of 2-for-1 draft beer tokens on check in, and the hotel bar was clean, not too crowded, with a lively and friendly bartender that mixed us a couple of specialty cocktails I really enjoyed.
Small downsides: The room was small, about sig enough for the massive bed and one chair. We hardly spent any time in the room when we weren't in bed, though. Also, breakfast is pretty expensive, but there are good breakfast places within walking distance. And there was decent free coffee.
I would definitely go back.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Philadelphia City Center

Address: 1201 Race Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #52 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Philadelphia City Center 3*
Number of rooms: 92
Official Description (provided by the hotel):
No matter how you choose to travel around the city of Philadelphia, you'll love the location of the newest Four Points by Sheraton Philadelphia City Center Hotel. ... more   less 
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Also Known As:
4 Points By Sheraton Philadelphia City Center
Four Points By Sheraton Philadelphia City Hotel Philadelphia
Four Points Philadelphia
Philadelphia Four Points

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