Arrived there after a long day travelling to be told there was no room for us. We had booked 2 months previously and had contacted the hotel the week before. Staff couldn't have cared less. They told us they had a room for us at their other hotel, Sheraton Four Points at the airport and they would provide taxi fares. Taxi couldnt find the hotel and got lost. Eventually turned up at this down to heel, well worn out place that had definately seen better days. This hotel does not deserve to use the title of Sheraton. I have stayed at nicer Travel Lodges!
Went straight to bed as I couldnt face going outside the room. Got up the next morning and went straight back to the Society Hill hotel. Still no room and the Reception staff were the worst I have ever come across - they couldnt care less. They didnt seem to have any interest in their guests, give any explanation or offer any apologoes. I had to ask for a better room as way of compensation. I also told them I wanted some wine and fruit for the room - but I got a shrug of the shoulders (fruit and wine delivered later on).
If you arrive here and they say they are going to send you back to the Four Points - ask - no, demand a room at any other hotel in the city.
Staff need to undergo some customer service training. I wouldnt recommend this hotel to anyone - poor level of service.
Good location though once we got to stay!






