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“Much improved -- great location” 5 of 5 stars
Review of Sheraton Philadelphia Society Hill Hotel

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Sheraton Philadelphia Society Hill Hotel
4.0 of 5 Hotel   |   One Dock Street, 2nd and Walnut Streets, Philadelphia, PA 19106   |  
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Ranked #36 of 82 hotels in Philadelphia
Cleveland
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
“Much improved -- great location”
5 of 5 stars Reviewed November 18, 2012

I attended a conference at the Sheraton Society Hill and was very happy with the rooms and the service. I had been here before the renovations and things were not good then and so I was a little unnerved coming back. However, the rooms are beautifully updated and comfortable. The staff was very nice. I had some food requests for the various meetings and the staff took very good care of me. After I was identified at the first event, I never had to ask again. Good job! The location is great. Walking distance to many of the historic buildings and great restaurants. I was very pleased with everything.

Room Tip: I was in a Starwood Preferred Guest room. I heard from others whose rooms faced the atrium that thi...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review, November 21, 2012
Dear priscilla47,
Thank you for returning to the Sheraton Society Hill. We are pleased that you were able to see the before and finished product, and we are very happy with your review. We hope the next time you are in the Philadelphia area you choose to stay with us again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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417 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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English first
San Diego, California
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 17, 2012

I go to Philadelphia once a year because my son lives there. I have stayed in several hotels and this one was really nice. The price was wonderful ( $95.00) and the room was huge and the bed was enormous and really comfortable. It is close to a lot of bars and restaurants and the bus-stop to my son's house was right outside the door and the subway was a 5 minute walk.
On the down side- they advertised a pool but it was indoor- not good in the summer. Also, on my last night they turned off the air conditioning to repair it - and it was a hot day- really poor planning,- I complained and they gave me a $100 certificate- fair enough. Also, their bar is terribly expensive- do your drinking elsewhere.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review, November 21, 2012
Dear msinfosd,
Thank you for choosing to stay at the Sheraton Society Hill. We are so happy that you have stayed with us numerous times. We thank you for returning to us. We apologize about the repairs on the AC unit. We hope to see you real soon.
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Evansville, Indiana, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2012

This hotel is great for the conference crowd with beautiful lobby, lounge and coffee bar, nice rooms, fitness and pool area. Its location is a big plus, and many nice restaurants, historic landmarks and lovely parks are easily walkable. The only negative comment pertains to limited available wi-fi --- it is "free" (but limited) in the lobby or convention rooms, but Sheraton charges $9.95 per day if you want wi-fi in your room. Since we are now in the 21st century, I think wi-fi for room guests should be included in room charges and not an "extra."

Room Tip: The lobby is really an atrium, so some guest rooms on upper floors open out to this area. There was...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review, November 21, 2012
Dear Harlaxton79-80,
We are happy to learn that you enjoyed the conference you attended at the Hotel. We thank you for taking the time to review our hotel. We do apologize that we were not able to communicate the charges for wifi before you arrived. We do not like to surprise our guests. We do hope the next time you are in Philadelphia you choose to stay with us again
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Vancouver
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

Chose this hotel because of the good reviews on Trip Advisor For a recent 3 night trip to Philadelphia and was not disappointed.  The property is in a great location within walking distance to all of the historical sites, Old Town and the great shops and restaurants along South Street.  The hotel restaurant and lounge were excellent with fantastic service, would highly recommend the pulled pork or the Cheesesteak sandwiches as both were excellent.  Our rate included daily breakfast which included a full buffet or menu al a carte items, both of which were great.  Will definitely stay at this location when in Philadelphia again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review, November 21, 2012
Dear awayagainVancouver,
Thank you for choosing to stay at the Sheraton Society Hill. We are very glad that you had an enjoyable stay and we thank you for taking the time to review our hotel. We hope the next time you are in Philadelphia you choose to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clarita, California, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 14, 2012

This hotel is a bit or a paradox. I am guessing it's 50+ years old, but by no means as old as other hotels in Philly. I normally stay at the Marriott Residence Inn which is older, but much nicer. Unfortunately they were booked.

Anyway, the in-room furniture is in need of replacement, the return and vents for the aging in-room air conditioner/heating were caked up with lint/dust and badly in need of cleaning.

When I went to use the bathroom sink, the cold water handle fell off in my hand. And when I first turned on the bathroom light it was a dark pink and took several minutes to go white.

The signage is very poor, not easy to locate ice and vending, or even your room for that matter.

The elevators and common areas (hallways) outside of the lobby have caked on dirt (which some simple green or formula 509 would clean up easily).

The maid staff is very noisy, my room was right next to their closet and they were very inconsiderate in the amount of noise they made early in the AM.....

BUT....there are some good things....

The doorman was very friendly and helpful, the front-desk clerk was also very friendly. The restaurant has a very limited menu, but what I had was decent.

The lobby area has some nice cozy sitting areas and the bartender was quite friendly (as they all should be) and made nice pours.

It could be worse, I'd really give this a 2.5, but it's definitely under average for $220/night.

Room Tip: Stay away from elevators and any of the "associates only" closets where the maids keep the...
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review, November 21, 2012
Dear Bob K,
Thank you for choosing to stay at the Sheraton Society Hill. We thank you for taking the time to review our hotel. We are deeply saddened that your stay was less than satisfactory. In April we completed a multimillion dollar renovation of all the rooms and public areas, and do our best to keep everything in pristine order. We thank you for mentioning how kind and attentive our staff members are. Thank you
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Santa Clara, California
1 review
5 of 5 stars Reviewed November 14, 2012

Just left after a four day conference. The facilities were great, room spacious and comfortable and the staff was fantastic. A gentleman named Jose, behind the desk, was extremely welcoming and helpful. I would come back in a second next time I'm in Philly!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review, November 21, 2012
Dear SantaClarawanderlust,
We are so happy to learn you enjoyed your time during the conference at the Sheraton Society Hill. We thank you for taking the time to review our hotel, and thank you for pointing out the great service our staff provided. We look forward to your next stay with us
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Tucson, Arizona
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 13, 2012 via mobile

We were very happy we chose this hotel as our base for our two night stay in Philadelphia. The staff were all welcoming, helpful, friendly and professional. The lobby is very warm and inviting, with a large area for accessing both hotel computers and laptops. There are also a couple recessed "living room" areas. There is a Starbucks in the lobby, as well as a very nice restaurant/bar. Our room was modern and comfortable with a lovely view of some trees on the property - very peaceful. It was an easy walk to historical sights and restaurants. All in all, a delightful weekend stay!

Stayed November 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review, November 21, 2012
Dear dpierce5,
Thank you for choosing to stay at the Sheraton Society Hill. We appreciate you taking the time to review our hotel and provide us with such lovely feedback. We hope the next time you travel to Philadelphia you choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Philadelphia Society Hill Hotel

Address: One Dock Street, 2nd and Walnut Streets, Philadelphia, PA 19106
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Philadelphia
#26 Business Hotel in Philadelphia
#27 Family Hotel in Philadelphia
#38 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Philadelphia Society Hill Hotel 4*
Official Description (provided by the hotel):
Sheraton Society Hill Hotel is near Independence Hall, the Liberty Bell, the National Constitution Center, Independence Visitors Center and Penns Landing. Our Philadelphia hotel has 17 meeting spaces ... more   less 
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Also Known As:
Sheraton Society Hill Hotel Philadelphia
Sheraton Hotel Philadelphia
Sheraton Philadelphia
Philadelphia Sheraton

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