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Sheraton Philadelphia Society Hill Hotel: Traveler Reviews

4.0 of 5
One Dock Street, 2nd and Walnut Streets, Philadelphia, PA 19106
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Sheraton Philadelphia Society Hill Hotel
Ranked #25 of 84 hotels in Philadelphia
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224 reviews from our community

Traveler rating
    82
    90
    38
    10
    4
See reviews for
Families
55
 
Couples
46
 
Solo
11
 
Business
73
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
DC
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“Nice Hotel Conveniently Located to Historic Sites”
4 of 5 stars Reviewed October 28, 2012

This hotel is just finishing up a renovation so the lobby and rooms are modern and trendy. The rooms are clean and functional. The free bottled water was a nice touch.The only drawback to the hotel are the rooms along the open air atrium where the bar is located because they are probably very noisy. The hotel is very large though so request a room far from the atrium. Although the boundary of Independence Park is 2 blocks from the hotel, it is a 15-20 minute walk through the park to Independence Hall and the Visitor Center but it is a beautiful walk in the fall!

Valet parking is incredibly expensive and while there is ample street parking around the hotel and in the city generally but they are all 2 or 3 hour spaces. Parking is free and has no time restrictions between 10pm and 8am (on weekends at least). The movie theater parking lot 2 blocks from the hotel is $19 for 24 hours; there is a large sign so you can't miss it!

Stayed October 2012, traveled with friends
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Ask YuppieonaShoeString about Sheraton Philadelphia Society Hill Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review
November 1, 2012
Dear YuppieonaShoeString,
Thank you for choosing to stay at the Sheraton Society Hill. We appreciate you taking the time to review our hotel and share your comments with us. We enjoy listening to feedback from our guests because it helps us to improve our guest’s experience and effectively communicate information about our hotel and the surrounding area to our guest. We hope that in the near future you choose to stay with the Sheraton Society Hill again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Londonderry, New Hampshire
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
“Pretty Basic”
3 of 5 stars Reviewed October 26, 2012

Not much to write home about here. This is about as standard a Sheraton as a Sheraton can be. The room was clean, the decor/furnishings generic, and the staff was professional. Nothing to get excited about. The best thing was that the bedding was very comfortable. Worst thing was that the HVAC system is noisy and the room was so stuffy and dry that I had a headache from the minute I arrived until the minute I left.

With respect to the neighborhood, if you're a tourist, or there for a convention, you'll be happy. As a business traveler with meetings in Center City, I was not thrilled, as I didn't realize that it would be a $10 cab ride. Next time I will stay in a different Starwood property closer to my meetings.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AllisonNNH about Sheraton Philadelphia Society Hill Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review
November 1, 2012
Dear AllisonNNH, thank you for choosing to stay at the Sheraton Society Hill. We appreciate you taking the time to review our hotel. Your comments help to improve our services in order to improve our guests’ experiences. We greatly apologize your stay was less than satisfactory. We are truly upset when our guest leave unhappy. If you would like to reach out to christopher.petrucci@sheraton.com to follow up about your experiences at the Sheraton Society Hill, he would be happy to assist you. Thank you
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vermont
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
77 helpful votes 77 helpful votes
“Not Bad, Nothing Special”
3 of 5 stars Reviewed October 23, 2012

I was at this hotel for a conference last week.
The conference was held in the hotel.

Room/bedding was what you would expect for the price.
The heating/cooling system was not working completely properly and the window did not open leading to either a loud intermittent fan or overheating.
The HVAC system was near the entrance to the room and appeared to have been dented by luggage or a kick. Should have been fixed before asking a guest to stay in the room.
Stairways were very dirty. The pool/whirlpool were clean. The is a small fitness center.
The venting for the indoor pool/whirlpool is inadequate leading many in our group staying on the third or fourth floor to complain/remark that their rooms smelled like a pool house.

Service was not up to par other than at the front door. The door men were helpful and friendly.
The cleaning and floor staff were noisy in the hallway early in the morning and not friendly or professional.

The location is good. 5-20 minute walks to many restaurants. This is good because the in house restaurant, Taste, is overpriced and very routine at best.

The hotel is also a car rental location.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask kiteboarddad about Sheraton Philadelphia Society Hill Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review
October 24, 2012
Dear Kevin C,

Thank you for staying at the Sheraton Society Hill. We appreciate you taking the time to review our hotel and thank you for your comments. We use your comments to help to improve our service and surroundings. We hope in the near future you choose to stay with the Sheraton Society Hill.
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Bristol, Pennsylvania, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Sheraton Society Hill”
4 of 5 stars Reviewed October 22, 2012

this hotel is very nice. stayed there as a romantic getaway with my now wife for a anniversary weekend, and also with some friends for an overnight stay in the city. it is within walking distance from many places to eat and drink. the overall appearance is really nice, very clean and well lit. for the coffee drinkers there is a starbucks inside. also there is a gym and an indoor pool which seemed very nice.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 5 more reviews by Kevin C for Philadelphia
Ask Kevin C about Sheraton Philadelphia Society Hill Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review
October 24, 2012
Dear kiteboarddad,

Thank you for choosing to stay at the Sheraton Society Hill. We are so pleased to learn that you and your wife had an...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Not bad for the price”
4 of 5 stars Reviewed October 21, 2012

In general this hotel was good especially for the price. The staff was really the only down side. Rarely did anyone open the door for me even when I was loaded with luggage. No bell hops anywhere. The cleaning staff totally ignored me and not a smile on their faces, kinda grumpy even. They would leave their cleaning cart in the middle of the hall consistently which made it impossible to get by. I had to put down my bags to move the large cart to get by them. Girls at front desk were great.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Margaret P for Philadelphia
Ask Margaret P about Sheraton Philadelphia Society Hill Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonSocietyHill, Manager at Sheraton Philadelphia Society Hill Hotel, responded to this review
October 22, 2012
Thank you for choosing to stay at the Sheraton Society Hill. We apologize that you felt unwelcomed at our hotel. We always strived to provide the best of service and by providing your honest feedback it helps to improve our service. We hope that in the near future you choose to stay with the Sheraton Society Hill again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Sheraton Philadelphia Society Hill Hotel

Also Known As:
Sheraton Society Hill Hotel
Sheraton Society Hill Hotel Philadelphia
Sheraton Hotel Philadelphia
Sheraton Philadelphia
Philadelphia Sheraton
Address: One Dock Street, 2nd and Walnut Streets, Philadelphia, PA 19106
Phone Number:
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotels in Philadelphia
#17 Business Hotels in Philadelphia
#26 Family Hotels in Philadelphia
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton Society Hill Hotel is near Independence Hall, the Liberty Bell, the National Constitution Center, Independence Visitors Center and Penns Landing. Our Philadelphia hotel has 17 meeting spaces ... more   less 
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Sheraton Philadelphia Society Hill Hotel
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