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“Location the only plus” 2 of 5 stars
Review of DoubleTree by Hilton Philadelphia Airport

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DoubleTree by Hilton Philadelphia Airport
3.5 of 5 Hotel   |   4509 Island Avenue, Philadelphia, PA 19153 (Formerly Hilton Philadelphia Airport)   |  
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Ranked #54 of 83 Hotels in Philadelphia
New Jersey
Top Contributor
80 reviews 80 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Location the only plus”
2 of 5 stars Reviewed 2 days ago NEW

We booked a room here before our early flight the next morning, reviews were decent and the price wasn't terrible however I wish we either spent a little more or spent less and went in with lower expectations. When coming into the lobby there was one person in line to check-in before us and with 4 people behind the desk I figured there wouldn't be any wait. We of course had to wait, to wait for the employees to finish their obviously VERY important personal conversations.

There was construction going on at our floor with dust everywhere which triggered my allergies, I would have appreciated a heads up. Thankfully nothing was actively happening so we didn't have a noise issue during the night but if we were staying for more than one night it would have been imperative that we were told about the construction. The beds in our room were rock solid and pillows were flat and super soft, so soft that as soon as you put your head down the little bit of padding in the pillow go to the side of your head. The bathroom was not very clean either, thankfully we had all showered at home so we didn't have to deal with the random hairs everywhere.

The two stars are because the hotel allows guests to park in the hotel lot and take the shuttle to the airport instead of dealing with airport parking, it was actually cheaper that way. The shuttle departing the hotel for the airport was on a schedule but you had to call when you landed to have it pick you up. For whatever reason our call went unanswered and the only reason we got picked up is because we flagged down a passing shuttle that had just dropped people off. I wouldn't stay here again.

  • Stayed February 2014, traveled with friends
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
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45 reviews from our community

Traveler rating
    13
    14
    14
    2
    2
See reviews for
6
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25
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Any
English first
Reston, Virginia
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here one night with family because we didn't want to drive home to VA late after a game at the Wells Fargo Center. Just a 7 min drive from the pro sport venues in Philly...really convenient. From the outside we weren't sure what to expect. But once inside we were delighted! The lobby was spectacular. Loved the cozy fire going in the beautiful seating areas. The staff were very friendly, helpful, and clearly take pride in their work and their hotel. Enjoyed the hot fresh cookie on arrival, really yummy. The Players Sports lounge was fantastic. Had a spectacular salmon salad with a great Pinto Noir before the game. Afterward, we had to go back for more food and drinks. Delicious bruschetta. My son loved his cheesesteak. Everything was fresh and really well done. The room was large, comfortable, updated. We slept really well. Would love to stay here again and most likely will for future games in Philly!

Stayed December 2014, traveled with family
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Philadelpha, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

This facility is very nice and the staff are especially accommodating and polite. The building was always adequately staffed and happy to assist guests with whatever they needed. The staff at the sports bar could be slow at times, but only when it was especially busy. The food is great though.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport News
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Wasn't impressed since changing the Hilton name to Double tree. The warm cookie was nice, but I don't do sweets. I would rather have the water and a protein bar. Many things were changed from Hilton (brand name) to fit the Double Tree name and some bits were recently renovated (this is my normal 'stay' in PHL), I may rethink that' due to price (didn't meet the GOV rate this trip) and distance from the business center I work with. And I DON'T like PHL airport, period! And I'm not a fan of TA either - to many bogus submitters - just my take.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Sinking Spring, PA, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Nice clean room and very good breakfast. The property is much improved since converting from Hilton brand to Double Tree brand. While the overall property could use some updating, everything is clean, and the staff very welcoming.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here between 10pm and 6am whilst waiting for connecting flight., not really enough time for a proper review but for the few hours we had , we could not complain. There is a regular 24hr airport shuttle which was very handy. A quick check in and out , a sports bar for a quick drink and a decent size room. Yes, like other people have said the hotel is a bit tired looking but was still comfortable and clean. The staff were also very helpful and pleasant.
All things considered a nice stopover between flights and would stay again under similar circumstances.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Some of the best staff ever! Jovial, happy, eager to help... Just plain awesome. The concierges rock! Room was nice, and the warm cookie at Check-in was well appericiated. The bar was ok, little too expensive for my taste but not too bad

Stayed December 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gyrod H, Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review, 1 week ago
Good afternoon Ben A, I wanted to thank you for staying with us here at the Doubletree Philadelphia Airport during your recent visit to the city of brotherly love - we certainly glad you enjoyed yourself. Thank you as well for the kudos to the staff and the property - we strive to make each and every guests' experience something special - and we know we did not disappoint!!

Thank you again for choosing to stay with us, and we do hope that you take another trip here to the area and stay with us. Have a great holiday!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Philadelphia Airport

Address: 4509 Island Avenue, Philadelphia, PA 19153 (Formerly Hilton Philadelphia Airport)
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Best Value Hotel in Philadelphia
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Philadelphia Airport 3.5*
Number of rooms: 331
Official Description (provided by the hotel):
The DoubleTree by Hilton Philadelphia Airport is an excellent hotel, providing comfortable accommodations and great service. The DoubleTree by Hilton Philadelphia Airport is located adjacent to the Philadelphia International Airport, and offers a complimentary airport shuttle; a complimentary business center, where our guests can print boarding passes at their convenience; complimentary wireless high-speed internet in the guest rooms and lobby, and free parking for guests. The DoubleTree also offers the affordable Drive and Fly package for guests wanting to leave their cars while away on a trip, and features the Players Sports Bar with 13 HD televisions and a delightful menu of appetizing taste treats, pool tables, and video games. Enjoy a relaxed but stylish breakfast, lunch, or dinner in our Landing Restaurant, featuring an assortment of steaks, chops, and seafood for the discerning palate. Come visit! ... more   less 
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Also Known As:
Hilton Philadelphia Airport Hotel Philadelphia
Hilton Hotel Philadelphia Airport
Philadelphia Hilton

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