I had a terrific experience with this hotel. What I want to say most in this review is that the hotel is very child-friendly. I have a six year old and a two year old. The girls were each given an activity bag at the front desk at check in and the hotel sent up complimentary milk and cookies later that evening. Also, kids eat free in the restaurant. Our standard room held all four of us very easily- we had a Queen bed, pull out sofa and lots of sq footage. We had stayed a couple of times at the Parker House in Boston (another Omni property) and liked it so much, we signed up for the "select guest" program. This is a free loyalty program, and immediately upon signing up we were given two really good discount coupons- one half price, and one free upgrade. We used the half price coupon for our room at the Phila Omni- it cost us $80 for the night as opposed to $160. The fitness center was under renovation while we were there, but they still had a fine workout room with an elliptical and a couple of treadmills. The new fitness center opening this Spring looks like it'll be pretty elaborate. Hotel staff were very responsive, professional and helpful. The room was nice- good view of Independence mall, and again very large, there was a nice bathroom and good room amenities. We would definitely stay here again.

Stayed here for one night. It's a standard four star establishment. All the reviews are right about being in a great location, especially if you want to see the historic district. I had a king room and it was a corner room--quite spacious. The bed was comfortable and the inroom snack bar was well-stacked (albeit quite pricey--$2 for snickers!). The cable tv was limited and the tv itself was situated in a somewhat odd place. Since I arrived late in the evening, I ordered room service. I was not at all impressed with the sandwhich I ordered, but the dessert was great. The service given by the hotel staff was mediocre--staff seemed distracted when I talked to them, not very attentive. But other than that, the place was fine.

The location and public areas of this hotel can hardly be beaten, especially if one is in town to see the historical sites. Our room, however, was somewhat of a disappointment, given its four-star rating: no room service menu/property book, bathroom sink stopper not working, hot water faucet leaking, bathroom facilities and electrical outlets in need of upgrade. This was a smoking room, which are often the last upgraded in any hotel, so these findings were neither a surprise, nor did they ruin the trip. But since all rooms of a given class are the same price, it's expected that all will meet certain standards. This one didn't. I'd stay there again, but never at the rack rate.

This is a hotel that just WOW's you with service! From the time we checked until the time we left we felt pampered. Our room was lovely, furnishings nice, great bed, the room was large, and bathroom too, plus we had a nice view. What really sticks in my mind was when we left. I was all checked out and got into our car (we valet parked) and I said "Oh no" and the doorman (who was closing the car door for me) asked what was wrong. Well, I had left our maps on the desk in the room - he volunteered to go get them for me - I just gave him the room number and in a few minutes he was back. Now that is service!