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“Excellent on all levels” 5 of 5 stars
Review of Omni Hotel at Independence Park

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Omni Hotel at Independence Park
4.0 of 5 Hotel   |   401 Chestnut Street, Philadelphia, PA 19106 (City Center East)   |  
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Ranked #11 of 83 Hotels in Philadelphia
Lancaster, Pennsylvania
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Excellent on all levels”
5 of 5 stars Reviewed April 8, 2013

We stayed at the Omni just for one night. We took the train from Lancaster and we arrived fairly early, we went to the hotel and it was about 11AM and while our room was not ready at that time, it was ready by noon and they called us to let us know. We did walk a bit but it was chilly so we came back and sat beside the fireplace in the lobby and warmed up. Our room was beautiful and overlooked the park. Everyone on staff was friendly, we went to see the new spa/pool area which they are still working on, but it was still beautiful and the staff was very professional. We had breakfast in the AM at the buffet and it was excellent along with the service. We had a wonderful time and will absolutely use the Omni again.

Room Tip: We have only been here once and we always request a high floor, but other than that the hotel is ve...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,100 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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English first
St. Louis, MO
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 6, 2013

We stayed there only for one night, I had one King Corner Room, was nice and clean. Since we have a little one with us, the front desk gave me a kids goody bag, that was very nice. The location is great, only one block from the Independant Hall and liberty Bell,Only thing was parking can be expensive. I will stay again

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walnutport, Pennsylvania
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 6, 2013

We stayed here for a historic tour of Philadelphia. The hotel is immaculate. The service is excellent. The rooms are adequate, and the windows open a little bit to get some fresh air. We were on the 11th floor with a beautiful water, and historic area view. Breakfast room service was excellent, and right on time. Morning beverage service is offered if you are a member of Omni Hotels (do this online for free). Also they bring the children cookies and milk at night. The valet was worth it. The door people were helpful, and polite. The front desk service was excellent, and quick. The housekeepers were efficient. It has a pool, and sauna which my daughter loved. It has a fitness club which is adequate. Hotel will email you info about the area ahead of time, so you can plan your trip.

We did have dinner at the hotel one night. I did not care for the food, but the breakfast buffet was awesome. We did not use the bar in the lobby, but it seemed quiet, and clean.

My daughter got food poisoning the first night, and I had to take her to a hospital. Jefferson hospital is a one minute cab ride, and the staff there were excellent. Hotel service was so helpful, and understanding. They took away all the soiled linens, and cleaned the bathroom with bleach. They also shampoed our rug. Don't eat at the Continental. Cheesesteak eggroll, was the culprit.

My husband, and my other daughter enjoyed a private history tour with Thomas Walker, a local tour guide. You can book him through the hotel. If you have children, don't worry. He will make it interesting, and fun for them, too. You pay $50/hr which is not much more then a historic bus tour. You get a private guide for your family, he uses his vehicle, he gives the kids a toy, and gets some great personal photos for your family. My husband said he was worth every penny, and my nine year old daughter talked about what she learned all day. Book right through the hotel. He will call you ahead of time to personalize your tour.

Room Tip: High up on the water side.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2013

I stayed at the Omni in Philadelphia two weeks ago with my wife and kids. We really enjoyed the location because there was so much to do around there ( walking tours, bus tours, museums, and restaurants). The staff was also pleasant, from the bellmen to the room service, everybody put on a smile and was willing to take the extra mile to please us. Adama, the doorman was very helpful, he gave us a tour of the hotel and gave us good recommendations for things to do. He helped with the luggage when we arrived, retrieved things we left in the car later and when the concierge was not there, he offered to make reservations and call for information for us. The rest of the staff was also very friendly. We will definitively come back this summer again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 2, 2013

We recently spent a long weekend in Philadelphia, and the Omni was the perfect place to stay. Its location was ideal, putting us within easy walking distance of all the historic sites and great restaurants. Taking other reviewers' advice, we requested a quiet room, away from the elevator, on an upper floor, and they were happy to accommodate. Our room was spacious and immaculate, with a very comfortable bed. We joined the "Select Guest" program, which was free, and enjoyed a few of the perks that come with membership - complimentary bottled water, evening turndown, complimentary carafe of hot coffee delivered to our room every morning, in-room WiFi, etc. But the best part of our stay was the staff. Everyone was extremely helpful and aimed to please. In fact, the woman at the front desk, after realizing that my boyfriend and I were checking in on our shared birthday, surprised us with a chilled bottle of champagne, which was waiting for us in our room when we got back from dinner!! It doesn't get much better than that...

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 2, 2013

We only stayed for one night as a last minute getaway for my 4 year old last December during winter break. Children get a Camp Omni bag with milk and cookies when you want them delivered.
Location- conveniently located if you are looking to visit the historic sites.
Parking- you can valet or you can self park in the lot which is about right behind the hotel but it's a one way street so you need to go another block and come around. I didn't see much street parking available.
Restaurants- there are lines of bars, restaurants, and nice eating places within walking distance. My 4 year old didn't complain about the walk to end of the street near the water and back.
I didn't order room service so I'm not quite sure how the food is in the hotel.
Pool- it's a small pool, more like a lap pool, but big enough for a few families to play at the same time without feeling crowded. In the same area, there is a dry sauna- loved it!
Beds were comfy, nice view, and hotel was clean.

Room Tip: South facing rooms were facing the park I believe and it wasn't noisy either.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, England
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 1, 2013

We spent 2 nights at the Omni recently and enjoyed every moment of our stay. Perhaps the best thing was the friendly and helpful attitude of all the staff we came across. I know Americans are known for the way they treat their guests but this was well above average. Excellent and comfortable room and a nice pool and gym which was great to use given the very cold and wet weather we encountered. Close to main attractions and restaurants so very few complaints. Minor niggles were the in-house prices - drinks expensive and $5 if you wanted an emergency toothbrush/paste! But generally we couldn't have chosen a better hotel for a short stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Hotel at Independence Park

Address: 401 Chestnut Street, Philadelphia, PA 19106
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Philadelphia
#6 Family Hotel in Philadelphia
#6 Best Value Hotel in Philadelphia
#7 Luxury Hotel in Philadelphia
#11 Business Hotel in Philadelphia
#12 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Hotel at Independence Park 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Omni Hotel Philadelphia
Omni Hotel Independence Park
Omni Philadelphia

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