We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great place to stay” 4 of 5 stars
Review of Omni Hotel at Independence Park

Save Saved
You added Omni Hotel at Independence Park to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Omni Hotel at Independence Park
4.0 of 5 Hotel   |   401 Chestnut Street, Philadelphia, PA 19106 (City Center East)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
12% Off! Book Now & Save!
Ranked #11 of 82 Hotels in Philadelphia
Boston, MA
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
“great place to stay”
4 of 5 stars Reviewed January 3, 2013

The location was the selling point for me. The hotel is very close to the Liberty Bell and Independence Hall. It is also a short walk to the Market Street subway line. The hotel itself is very nice. The staff at the front desk were always gracious and helpful to me. There is a swimming pool which which is great for kids and those, like me, who enjoy swimming. I never had a problem with noise from guests who were in rooms next to mine. My room was clean and the bed very comfortable. Overall, I thoroughly enjoyed my stay at the Omni and would stay here again.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,014 reviews from our community

Traveler rating
    564
    304
    83
    46
    17
See reviews for
353
282
49
165
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Houston, Texas
Top Contributor
81 reviews 81 reviews
65 hotel reviews
Reviews in 60 cities Reviews in 60 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 2, 2013

Overall the hotel is very nice - large comfortable rooms, attractive lobby, decent restaurant and bar, pool and spa (that we did not use) - what you expect from an upper class hotel. Only complaint was the noise from adjoining room. The walls are thin and you can easily hear neighbors normal conversation. Fortunately, our neighbors did not stay up late making noise but it could have easily destroyed an otherwise excellent stay.

Room Tip: Higher the better to avoid street noise, and an end room to limit neighbors.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fairfield county, ct
Top Contributor
59 reviews 59 reviews
44 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 1, 2013

We are loyal members of the Omni Hotel Select Guest Program and now look to stay at their hotels when we travel. We still compare their prices to other hotels of equal quality, but if it is close, we opt for an Omni. This was our first stay at the Omni Philadelphia and we were very happy.

The check in (thank you to the clerk named John) was very welcoming. John went out of his way to make sure our stay went perfectly. The other members of the front lobby area were always friendly, helpful and engaging (very nice doormen). An extra plus was that they not only provided us with complementary beverages every morning, but they also gave free milk and cookies to the kids every evening (you just called Room Service when you wanted the order). Very nice touch.

We were celebrating our daughter's birthday and the Select Concierge, Christina, was great. Before our arrival, she emailed with us and answered all our questions. She then prepared this beautiful birthday card for our daughter and had it delivered with a surprise cake, sodas and snacks. It really made our stay so special.

Lastly, for hospitality, the hotel provided a complimentary breakfast for Christmas morning - how lovely! Everyone was so helpful and kind - it truly made the holiday season special.

The Omni Philadelphia also has a beautiful spa and fitness area. The pool is nice (although it could be a few degrees warmer) and the hot tub is relaxing (although that could be a few degrees cooler). There is a also a sauna that was kept clean and inviting. There are other spa services available, but we did not arrange for them on this trip.

The location of the Omni Philadelphia is excellent. It is one block from Independence Hall and the Liberty Bell - wonderful for sightseeing - and close to other museums and attractions. We were within walking distance of two excellent restaurants (Budakan and Maggianos) and a short car ride to the Franklin Institute. We really were thrilled with the location.

We are happy to report that the Omni Philadelphia will be top on our list when we return to Philly next time. We look forward to staying there again soon.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

My son and I stayed on the fifth floor of the Omni between Christmas and New Year. I was distressed at first to see that our room was nearly across from the elevator, but we were never bothered by the sound of it. There are relatively few rooms on each floor, perhaps 12 or so, so it was not a high-traffic area. The room was large, with a nice marble bathroom and a lighted closet. Immediately inside the door was a shallow entry table holding the ice bucket and glasses. A large credenza held three deep storage drawers for clothes, a safe, and a mini-bar fridge. There was a television on top of the credenza. There was also a desk, a couch with coffee table, a king-size bed, and two nightstands. There were three table lamps in the room, all of which featured plugs on the sides for charging laptops or cell phones. One nightstand featured a Bose radio. The closet included one robe, an iron and ironing board, an extra pillow and blanket, and extra toilet paper. There were plenty of hangers, including some with skirt clips and some with trouser bars.
The bed was comfortable and included four huge, soft pillows and a firm bolster. Even five floors above Chestnut Street, very little street noise was discernible. Sometimes, you could hear the clip clop of the tourist carriage horses. There were blackout curtains that were very effective. The view to the southeast allowed a glimpse of the Delaware River. I liked that there was a thermostat in the room to lower the sleeping temperature, because the windows did not open.
The bathroom included a hairdryer, makeup mirror on a swing arm, the standard shampoo, conditioner, moisturizer, mouthwash, and soap. There were also cotton balls and cotton swabs. A coffeemaker in the bathroom seemed to be able to boil water for tea, as Tazo tea bags were included.
We ate at the Azalea restaurant several times, and we ate in the bar twice. The food was perfectly fine although nothing memorable. There is a kids menu for breakfast and dinner, and it is really a lot of food for little money. The servers were uniformly courteous and friendly and professional. Kevin at Azalea was a standout.
There is a small lap pool in the spa on the lowest level. It is at most 10 feet wide, and 10 kids and parents were a crowd, however, three swimmers at a time was fine. Take the towels down from your room, as there were never enough towels at the pool. Others were enjoying a hot tub and sauna that we did not try.
The bell staff and concierge were friendly and knowledgeable. They seemed a little understaffed at times, but Andy the bellman and David at the desk made us feel right at home. The valet parking was professional and quick. There were always cabs available right out front, too.
The neighborhood can't be beat for historical attractions. There is also a movie theatre behind the hotel in the same building, and the wonderful Fork restaurant about a block and a half away. The Bourse is also behind the hotel, although everything closes early.
Our only disappointments were the lack of hot water for showering at peak times (7:30-9 a.m.) and the debris on the floor under the couch. Everything else was sparkling clean and very attractive. We will definitely return to the Omni.

Room Tip: Rooms are numbered from east to west, with X04 and X05 being across from the elevators. X01 would be...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, Pennsylvania, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 30, 2012

The Omni describes itself as a “luxury” hotel, so when we saw its reasonable rate, we thought we were in for a treat.

What we got was what we paid for. Yes, the Omni has doormen. Yes, it has a fancy decorated lobby and offers valet parking. It has a spa. The furniture in the room is very nice and there are marble counters.

The staff were pleasant and generally helpful. The website says children will receive activity backpacks on check in. They were never offered to us. No one offered to help us with our luggage, though my husband was told at the counter that someone would. We're pretty self-sufficient, so we didn't ask, either.

The rooms are small. I expected this in a city hotel. It was large enough to suit our needs, but by no means luxurious. The bathroom shower had hair in it. I believe this was the maid’s, as there was a piece stuck to the brand-new soap package. We washed some of the hair down, and left some of it. This was gone the next day. The shower surround tile grout could use a good cleaning – I would expect it to be sparkling. There was rust around the metal piece in the tub, which again, I would expect to be sparkling. There was a stain on the shower curtain. They do have the curved shower curtain rods. The rest of the shower and surround were fine, but I question how thoroughly it gets cleaned beyond just the minimum. The marble counter had bad caulking. So, nice marble counter but sloppy install. Not a lot of places to put or hang things in the bathroom. There was hair stuck to the back of the bathroom door – happens because there is no exhaust fan and it gets really steamy and hot in there. Outlet on wall was dirty (only outlet in bathroom), and there was a good layer of dust on top of the toilet paper dispenser. Again, makes me question how thoroughly the bathrooms get cleaned beyond toilet, tub and sink. Hair dryer is provided by hanging in a bag on the back of the door.

In the room, there was the usual trash behind the dresser/tv stand. Seems no hotel cleans behind these things. The room did seem/look clean otherwise, but again, this all made me wonder how thoroughly the rooms get cleaned beyond the minimum.

The beds were not comfortable after a few hours. They are hard, with some sort of mattress pads on top to soften them a little (not enough for my comfort). However, whenever anyone moves in bed, the material of the pad rubs against the sheets and makes a rubbery/plastic-y noise. We had two kids with us who tend to toss and turn, and this kept waking everyone up.

People seem to think that when they walk into their hotel room they are in their own little world. Not so – chances are great that people in the room next to you can hear everything you say. The Omni is no different. With our usual luck, we had the family next to us who came in after 10 p.m. with young children who were permitted to make as much noise as they wanted to and no one went to bed until after 11 p.m. The hotel cannot control its guests (but as guests, I urge you to please consider other hotel guests), but this illustrates that the walls are thin. In our bathroom when the other family was in theirs, I could clearly hear their conversation. However, I think if they had used quieter voices, we wouldn't have heard them as much or at all the rest of the time.

The traffic noise was not as bad as I expected. We were on the 7th floor. It quiets at night, but the occasional truck or honking horn would wake us up. Independence Hall is across the street, and it has a clock tower bell that tolls each hour. This did not wake me up, but was distracting when I was trying to fall asleep. My husband said it woke him up.

I chatted online with a hotel specialist before leaving home, and was told rooms do not have refrigerators. They do. Small ones, stocked with stuff you cannot afford, and you really cannot fit much else in there. They lock with a key. We put in a few juice boxes and a sandwich. Rooms do not have microwaves. They have a small, two-cup coffee maker in the bathroom and give you a small tray of coffee, tea, and sugar.

Oh, those slamming hotel doors! I wish people would close their doors quietly, instead of leaving them to close on their own, because they slam. Do others not realize how dozens of rooms on that hall can hear their door slam? I wish hotels would make quiet-close doors. You may go out at 6 a.m., but I may be sleeping – until your hotel door slams.

My husband and daughters used the pool, but were told there were no towels -- housekeeping had not brought towels to the pool for several days. They had to dry off with hand towels from the bathroom in the spa locker room.

Ah, the spa bathroom. In a luxury spa I would expect it to be spotless. Not so. The inside walls of the stall looked as if they had not been cleaned/wiped down for some time. There were splatters at the bottom of the metal wall, and streaks on the inside of the metal door. The space between the metal wall and tile wall was filled with dust. The tiles on the walls looked as if they had not been cleaned in some time, and the floor was dirty in the corners, as if it receives a quick and cursory cleaning only. There was dust on the top edge of the tile where it meets the wall.

The heating system in our room ran quietly, but was noticeable when it came on and turned off. This woke me up the first night. The room gets nicely dark at night. Sometimes hotels have very bright light coming in from the hall around the door. This one, not so, and the curtains blocked out light very well. There is a round lighted mirror that serves as a kind of night light in the bathroom.

This hotel does not include breakfast. They will cheerfully hold your luggage if you are still touring after check-out time. Our kids, upon request, received free milk and cookies each night we stayed.

Great location and view. Be aware that most things nearby close at 5, at least in the winter season. This includes many restaurants/sandwich shops and the nearby Bourse food court. All of the historic things in the National Park across the street close at 5 (if you’re lucky that they don’t kick you out before then!). Carriage rides are done at 5. So get an early start because there’s a lot to see and not a lot of time. NOTE – if you want to go to Independence Hall, you have to pick up free, but timed, tickets from the Visitor Center. They go fast, get them by noon or 1 p.m.

So, in summary, you get what you pay for. Positives – good staff, great location, reasonable price, dark room for sleeping. Cons – not as clean as you would expect for “luxury” hotel, not quiet enough for light sleepers, luxury amenities like towels missing from pool.

Room Tip: Ask for the quietest room possible - a high floor, away from elevators, maybe not on the street unle...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 29, 2012

I visited this hotel in November and am a little late in writing my review. The hotel was nice and clear. No complaints in that area. As a home base to explore the historical sites in Philly, I think that this hotel may be one of the very best. The hotel is in the neighborhood with Independence Hall, Liberty Bell, Constitution Museum, Benjamin Franklin cemetery, Besty Ross house, etc. You can easily explore these sites from this base.

Room Tip: The hotel location is excellent for exploring American History, but it is a little far away from bus...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
88 reviews 88 reviews
27 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 26, 2012

This hotel represents very good value for money. The location and service are both very good. Rooms are large but amenities are standard. Bathrooms are spacious although nothing special. Beds are very comfortable. Biggest complaint would be that the selection of television channels is way too limited. Room service was average. Bottom line is that the hotel is nice and is a perfectly fine choice for a stay in downtown Philadelphia.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Omni Hotel at Independence Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Omni Hotel at Independence Park

Address: 401 Chestnut Street, Philadelphia, PA 19106
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Philadelphia
#6 Family Hotel in Philadelphia
#7 Luxury Hotel in Philadelphia
#8 Romantic Hotel in Philadelphia
#9 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Hotel at Independence Park 4*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Priceline, Travelocity, Tingo, Otel, Reservation Counter and Odigeo so you can book your Omni Hotel at Independence Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Philadelphia
Omni Hotel Independence Park
Omni Philadelphia

Owners: What's your side of the story?

If you own or manage Omni Hotel at Independence Park, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.