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“Great location; doormen are amazing; bring your confirmation” 5 of 5 stars
Review of Omni Hotel at Independence Park

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Omni Hotel at Independence Park
4.0 of 5 Hotel   |   401 Chestnut Street, Philadelphia, PA 19106 (City Center East)   |  
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Ranked #13 of 82 hotels in Philadelphia
chico
Top Contributor
51 reviews 51 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
“Great location; doormen are amazing; bring your confirmation”
5 of 5 stars Reviewed November 22, 2011

Absolutely beautiful hotel with large clean rooms and beautiful lobby and reception area; I'm not sure why other reviewer thought it was cramped, I thought lobby was spacious and comfortable. Rooms were large and beautifully appointed. A bit loud from street noise, but I bring earplugs so not a problem for me. Hands down, the best door staff and valets in the business! Those gentleman were helpful, friendly, professional, accommodating and knowledgeable; these are the guys you want on the front lines of your business. Location cannot be beat. Didn't use car for two days, just walked everywhere..and when we had to go several miles across town during the evening, we took public bus where station was situated around corner. My only minor complaint was when we arrived at hotel, staff tried to steer me to one king and roll-out couch, when I had reserved two queens. Room with two queens apparently wasn't available until I showed confirmation, and then one was 'found'. This was a bit irritating to initially not have one of reserved room available, however I had reserved two rooms at absolutely incredible price on hotels.com the night before, and I'm sure they wanted to save the two queen bed room for higher paying customer. Nonetheless, I had paid more for that room, and there was clearly no issue with room availability. That being said, staff was gracious and helpful from that point forward. We didn't want to leave! One other little warning, its expensive to park your car at hotel, but not a lot of long term parking close by, so might as well utilize the valets. Nice perk...check out was noon, which was so nice not to have to rush in the morning.

Room Tip: Bring your confirmation so you are sure to get room you reserved.
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  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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USA
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 18, 2011

rooms are recently upgraded, lobby is cramped and old, fitness center is good, wifi is terrible, much slower than 3G on my phone.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 15, 2011

Aside from the fact that The Omni doesn't inform you about a $50 fee for incidentals upon arrival is the fact that they don't care if you can pay for it. The problem is that they don't understand that not all of us are high-fallooting one-percenters riding lear jets with our American Express Black Cards. Take my wife and I, for example. We had a small wedding, we are middle class at best and budgeted and saved for an opportunity to use their Moonlight & Mimomas package as a honeymoon splurge.

We put all of the money for the room and taxes on a debit card then were slammed with an additional $50 fee. We totally had the funds available for this but they had a problem splitting this on to another card or cash. Eventually we were checked in and had the time of our lives - but people who don't normally stay in such luxurious settings (like us) should be careful and pay attention to the fine print. We also feel that the room left a lot to be desired for the price we paid, although we understand it was on the weekend where many couples were married on 11-11-11 (we were married a day after).

So, put an extra $200 away or so on top of the price of a weekend night's stay there. Other than that, their customer service was a little patronizing and condescending as we felt that if it wasn't our wedding night, they wouldn't have let us eventually split the room fee between two forms of payment. The bellmen are top notch and far exceed the scripted friendliness of the front desk staff.

The Azalea room is amazing and we highly recommend the mimomas package which allows for late check-in and late check-out. The views from our suite on the 12th floor were gorgeous and it was the perfect setting for the most perfect day of our lives. The Lux spa is like nothing we've ever experienced before. Just make sure you understand that the Omni is beautiful and wonderful and gorgeous and exceptional but not "for everyone."

  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
omnihotel, Manager at Omni Hotel at Independence Park, responded to this review, November 17, 2011
Dear Traveler,

Thank you for taking the time to offer an honest review of our hotel. We appreciate our guests sharing their experiences and helping us bring a better experience to the next traveler. We are happy that most of the honeymoon at the Omni was a great experience.
I would like to apologize for the service experience at the front desk and please contact me when time allows so I can apologize personally.

Christopher Laufer
Director of Sales
215-931-4210
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KeyWest
Top Contributor
90 reviews 90 reviews
6 hotel reviews
Reviews in 26 cities Reviews in 26 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 14, 2011 via mobile

Just a short taxi trip from Amtrak and seconds from I95 this Hotel is over the top Five Star Service. Greeted warmly from beginning to end... I could live here! Gayle the Concierge was helpful planning our bus tours and with the local eateries. Don't miss this slice of Heaven in the Heart of the Historic district of Philly. Susan in the lounge served perfect cocktails and added huge amounts of local knowledge to make our walking tours more interesting. Sorry I forgot the bellman's name but always greeted us with warmth and respect.
Breakfast in the Restaurant is to "Live For" Egg-cel lent...
We'll Be Back!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
omnihotel, Manager at Omni Hotel at Independence Park, responded to this review, November 17, 2011
Dear Traveler,

We always strive for excellence and looks like we did all the right things during your stay. Thank you for sharing your experience and the names of the individuals who help make your stay so great, we will certainly recognize them for their great service.

Sincerely,

Christopher Laufer
Director of Sale and Marketing
215-931-4210
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belmont, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2011

OMNI HOTEL, PHILADELPHIA, GREAT REHEARAL DINNER SETTING
I am writing this review to extol the Omni Hotel in Philadelphia for the wonderful rehearsal dinner we had there in October, 2011, for our son’s wedding. The venue was perfect for our approximately sixty guests. We began in the private dining room on the second floor where cocktails were served. Wonderfully generous amounts of hors d’oeuvres were served. The wines that were chosen by the catering staff were an excellent value for the price. As someone who has very high expectations of wines, I was very pleased.
Dinner was served as an intimate affair in a setting that overlooked the museum and gardens across the street. Tables were set as requested and the service was excellent. Hook ups for our presentation as well as a podium were in place and in good working order. Salads were extremely fresh and the main course arrived at each table in a very timely fashion. Tenderloin was cooked to perfection and served with a nice variety of sides. Desserts were wonderful and coffee was continually served as needed. Never once did we need to seek out more water or for that matter anything else. A wonderful children’s meal was also served to the grandchildren.
A special thanks to Chris Laufer, Director of Marketing and Sales who went out of his way to accommodate my many requests. Managers Colin Harvey and Michael Tien did an excellent job of overseeing our event. Servers Amy Brand, Jennifer Trayham, Jerrick Harris, and Fatmir Musa were most accommodating to our guests; especially the grandchildren. Kevin Curtin, the bartender for the evening, did an excellent job of serving a record number of drinks in a very short time. A special thanks to Robin who welcomed me when I first arrived at the Omni to see the space and taste the food.
Please note that I did not review the accommodations since we stayed on the other part of town near the church and reception area. Initially, the rehearsal dinner was to be held at the Union Trust Steakhouse. Sadly they did not honor our contract and failed to tell us this until several weeks after it was signed by both the catering manager and us. We were never told that the restaurant was in Chapter 11 and were very fortunate to get our deposit back. Clearly, the Omni was a far better setting and a wonderful group of people to work with. I did not recount our experience with the Union Trust to the Omni and so this speaks volumes of the fact that the Omni is a wonderful place that honors their contracts and delivers what is agreed upon. I highly recommend them for any event and I am very grateful to them for making our rehearsal dinner a wonderful event.

MM2011

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
omnihotel, Manager at Omni Hotel at Independence Park, responded to this review, November 9, 2011
Dear Valued Customer,

It was our pleasure to host your rehearsal dinner in October and are happy to learn we were able to positively contribute to your weekend.

Thank you very much for taking the time to identify all of the employees who
Take great pride in providing excellent service to all events.

We truly appreciate your kind words and strive for exceptional service during each event and guest accommodation.

Sincerely,

Christopher Laufer
Management
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Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2011

from the valet service to the buffet breakfast, from the front desk to the lovely comfortable room and fabulously comfortable bed, this is an excellent choice. we were here for a wedding which was terrific. The food is okay, not great, but all else, well done and worth it. excellent location

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 6, 2011

We stayed over night at the Omni to attend a family wedding. Nice service by valet and front desk. Room was fine - spacious. Older building, so not very sound proof. Pretty lobby and bar area. Elegant dining room.
Only issue: breakfast the following morning. A buffet was the only option. Unfortunately, we were not impressed with the selection. Top layer of scrambled eggs a darker color,from sitting in the warming tray. The french toast was dry. The orange juice served in a plastic dispenser found in a cafeteria. Odd for an elegant hotel. We saw the other wedding guests walking across the street for breakfast...we should have followed along!

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Omni Hotel at Independence Park

Address: 401 Chestnut Street, Philadelphia, PA 19106
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Philadelphia
#6 Best Value Hotel in Philadelphia
#7 Family Hotel in Philadelphia
#7 Luxury Hotel in Philadelphia
#10 Romantic Hotel in Philadelphia
#11 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Hotel at Independence Park 4*
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Also Known As:
Omni Hotel Philadelphia
Omni Hotel Independence Park
Omni Philadelphia

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