My overall assessment of the Loews Philadelphia is that while it is a very good hotel, it does not live up to its stated mission of ‘striv[ing] to provide a supremely comfortable stay.’ They need to strive some more, it appears. There are a lot of reasons for this opinion; I should start by saying that I was expecting a lot from Loews, as I was staying for three nights on one of several Concierge Club floors.
Service, from the ‘Star Service’ number to housekeeping to room service to the restaurant was in general lackluster or almost generic; however, I did send a note to the hotel’s general manager about an excellent concierge who was able to juggle several guests at once, and who gave me an excellent and appropriate restaurant recommendation. I also noted for the general manager a particularly gracious and helpful front-desk agent who, while answering some questions that I had before my arrival, helped to select a room that was great for me – and also express checked me in so that I just had to pick up my key upon arrival.
Cleanliness of the property was less than optimal. Almost every time that I went up or down my corridor, day or night, there would be dirtied room service items lying on the floor or on a car waiting to be taken away. This would be expected for a short time, but sometimes there were several trays lined up, in a couple cases overnight. This was not at all what I would expect from a fine hotel or on a Concierge Club floor. Also, I noted that that there were scraps of paper on a table near the bank of elevators for more than one full day. It made me wonder if the staff were really fully invested in their jobs and the hotel. Other than these instances, however, the rooms were neat and tidy.
My room and the rest of the property that I saw were very nice and well-appointed. Since the hotel is built from what was a bank building, there is an interesting vault door in the lobby, and a lot of the architectural appointments, art deco prints and photos, marble floors, high ceilings, etc., come from an earlier and very pleasant period. One odd thing, though, is that upon coming through the main entrance of the hotel, you see immediately sets of stairs and elevators leading to what seems a dark mezzanine; I had to be directed to the left and then the right to get to the lobby, which seemed out of the way. Strange welcome to the hotel, I thought. But all the floors had interesting lighting, furniture, clocks near the elevator banks, and more. My room had a wonderful view of the Philadelphia skyline, owing to being on the thirtieth floor; also, it has very nice appointments like Murano glass and steel bowls from India; there was even a live jade plant, which I found refreshing. My room also had a superior coffee-maker and lovely photos. Also, the room was very quiet, which is very important to me; the walls seemed to be thick as the vault in the lobby. I also appreciated the in-room safe.
The location was fine, near City Hall and in City Center; it is a good walk to Rittenhouse Square and many of the historic features of the city. Unfortunately, as is the case in many downtown hotels, the area around the building gets quiet and seemingly a little less safe at night. I would recommend taking a cab in the evenings.
I would stay at the Loews again, and would also recommend it to a friend. However, given that there are quite a few competing hotels in this price category, I would likely prefer to stay elsewhere next time I visit Philadelphia. A pleasant stay, but not extraordinary by any means.
- Official Description (provided by the hotel):
- The first skyscraper ever built in the City of Brotherly Love is home to Loews Philadelphia Hotel. Contemporary decor and gracious hospitality make Loews Philadelphia one of Center City's most inviting luxury hotels, recognized as one of the "World's Best" by Travel + Leisure readers. The supremely comfortable 581 guest rooms include 12 suites and 54 concierge club rooms, all of which are luxuriously appointed and are furnished to suit the needs of both families and business travelers Located in the heart of the city with the famous PSFS sign still illuminating the Philadelphia skyline, Loews Philadelphia Hotel is perfectly situated so you can take advantage of everything this city has to offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Amex, TravelClick, Priceline, BookIt.com, HotelTravel.com and TripOnline SA so you can book your Loews Philadelphia Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Philadelphia Loews
- Lowes Philadelphia
- Loews Hotel Philadelphia