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“Nice modern hotel” 4 of 5 stars
Review of Loews Philadelphia Hotel

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Loews Philadelphia Hotel
4.0 of 5 Hotel   |   1200 Market Street, Philadelphia, PA 19107 (City Center East)   |  
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Ranked #16 of 83 Hotels in Philadelphia
Certificate of Excellence 2014
GreenLeadersBronze level
California
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Nice modern hotel”
4 of 5 stars Reviewed September 2, 2014

I stayed here while attending a convention this past summer and really enjoyed it. The decor is really clean and modern and the location to the convention center is great. It's a block away from Reading Terminal Market which was really convenient for grabbing lunch or breakfast. The front desk staff were really nice and friendly. The gym is great and offered cold water and cold towels which was a nice touch. The restaurant in the hotel is great to grab drinks. I also ate there for breakfast one day. It was good, but nothing spectacular.

The only reason I didn't give it an 'excellent' rating was I found the housekeeping to be a bit disappointing. They never seemed to sweep up in the bathroom floor as I would see the same hairs on the floor after they cleaned and the towels were put sort of haphazardly on the towel rack - which always left me wondering if they were the towels i had already used or if they were new towels. The beds were also made up looking like I had made them myself. Overall not a huge deal, but it just seemed like they didn't really care.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, September 3, 2014
Thank you for your recent stay at the Loews Philadelphia Hotel. We are pleased you enjoyed your stay while attending a convention. We are happy you enjoyed our clean and modern décor, which blends the historic elements of the building with the modern amenities travelers want. We are glad you found our location to be convenient; we are walking distance to the convention center, as well as great shopping, dining and the historic district. We are also thrilled you enjoyed our new restaurant Bank & Bourbon and our recently renovated fitness center. We apologize for any displeasure you found with housekeeping, but it does sound like you enjoyed your stay overall. We look forward to hosting you again soon!

Sean C.
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2,116 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (518)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 2, 2014

We stayed here for the first time in August 2014. The room was clean and comfortable but most of all the service was spectacular. From the bellhops to the valet to the concierge we really felt the strong service which is very rare these days. The location was good - walkable to all the major downtown attractions.

The only drawback was that we got in a little late on the first night and were looking forward to using the pool which was listed online (and we were told at checkin) was open until 10pm. In reality, when we got all changed and went down to the pool we were told it closes at 9:30. However, the pool area, gym and spa were immaculate and well appointed.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, September 3, 2014
Thank you for your recent stay at the Loews Philadelphia Hotel. We are pleased you found our team members to be friendly and helpful and that they made your stay memorable. We are happy you enjoyed our location, walking distance to great dining, shopping and historic sites. We are glad you did get a chance to visit our newly renovated fitness center. We look forward to hosting you again.

Sean C.
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New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

A couple of us stayed here for MadeInAmerica and loved our stay. Couldn't believe how great the room looked when we first opened the door. Our bedroom and bathroom were clean. The staff was friendly. Called star services and concierge a few times to ask things and they were very knowledgeable. Wi-Fi worked for basic things - just don't expect to stream HD movies. Didn't get the chance to use their other amenities like the fitness center or pool, so I have no comment on that. Overall, it was a really pleasant weekend here, and definitely considering coming back next year.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, September 3, 2014
Thank you for your recent stay at the Loews Philadelphia Hotel while you were in town for the Made in America concert. We are pleased you enjoyed your guestroom and our friendly and helpful team members made your stay a memorable one. We look forward to hosting you again soon.

Sean C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed September 2, 2014

A very enjoyable stay with a very friendly staff. Great location close to the Reading Terminal. Beautiful sunny room - totally wotrh the upgrade to the luxury corner suite. I at at their Restaurant and had a great dinner and wine and then a tasty breakfast.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, September 3, 2014
Thank you for your recent stay at the Loews Philadelphia Hotel. We are thrilled you enjoyed our friendly team members and how close we are to the Reading Terminal Market. We are pleased you had the opportunity to dine in our new restaurant, Bank & Bourbon and glad you enjoyed your meals. We look forward to hosting you again soon.

Sean C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2014

We stayed at the hotel for a weekend wedding celebration. The hotel has a gym, pool, dining and it is close to everything. The staff were very friendly and helpful and we had a great time at the wedding. Food and service was excellent. Will definitely come back if you are ever in need of a hotel stay in Philly.

  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, September 3, 2014
Thank you for your recent stay at the Loews Philadelphia Hotel. We are pleased you enjoyed our friendly team members, our central location and our newly renovated fitness center. We are happy you enjoyed the food and the service at the wedding and we look forward to hosting you again soon!

Sean C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

My wife and I recently stayed in Lowe's Philadelphia and had a great time. The hotel is located centrally to anything you would ever want to do downtown Philadelphia. Due to the hotel's location we had easy access to shopping, dining and historic attractions. The hotel has a great modern feel and the rooms are very nice, with a great view. The staff was friendly and accomidating. I will defintely stay at this hotel again when I am in town.

Room Tip: Request an upper floor room to avoid staring into smaller buildings.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, September 3, 2014
Thank you for your recent stay at the Loews Philadelphia Hotel. We are thrilled that you and your wife enjoyed your visit. We are pleased you enjoyed our convenient location, walking distance to shopping, dining and the historic sites. We are glad you enjoyed how we were able to blend the historic elements with modern amenities in our design and decor. Thank you for your kind words about our team members, we are happy they made your stay a memorable one. We look forward to hosting you again soon!

Sean C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 2, 2014

Yvette from housekeeping on the 18th floor was AMAZING. She was friendly and made me feel welcome during my stay. Each day she would greet me and ask if there was anything I needed. Yvette is another reason I always choose the Loews Hotel when I am in Philadelphia.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, September 3, 2014
Thank you for your recent stay at the Loews Philadelphia Hotel. We are thrilled that our team members made you feel welcome. We will share your kind words with Yvette. We are happy that you enjoy our property and we look forward to hosting you when you return to Philadelphia.

Sean C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Philadelphia Hotel

Address: 1200 Market Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Philadelphia
#8 Luxury Hotel in Philadelphia
#9 Green Hotel in Philadelphia
#9 Family Hotel in Philadelphia
#10 Romantic Hotel in Philadelphia
#11 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Loews Philadelphia Hotel 4*
Number of rooms: 581
Official Description (provided by the hotel):
The first skyscraper ever built in the City of Brotherly Love is home to Loews Philadelphia Hotel. Contemporary decor and gracious hospitality make Loews Philadelphia one of Center City's most inviting luxury hotels, recognized as one of the "World's Best" by Travel + Leisure readers. The supremely comfortable 581 guest rooms include 12 suites and 54 concierge club rooms, all of which are luxuriously appointed and are furnished to suit the needs of both families and business travelers Located in the heart of the city with the famous PSFS sign still illuminating the Philadelphia skyline, Loews Philadelphia Hotel is perfectly situated so you can take advantage of everything this city has to offer. ... more   less 
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Also Known As:
Philadelphia Loews
Lowes Philadelphia
Loews Hotel Philadelphia

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