Would stay here again. Would recommend to friends at the rate I paid.
Stayed at Loews Philly as the media HQ for the '14 NCAA Hockey Championships. It served the purpose well for a significant-sized gathering. I heard no complaints from anyone who was part of the media corps.
Our rate was $189, which felt about right.
First and foremost, the customer service across the board is exemplary. From the bellhops to concierge to front desk to housekeeping - they were all wonderful, helpful and cheerful. They did all I could ask and more.
Views from higher floors are stunning. I was on the 25th in the NW corner and looked directly out at William Penn atop City Hall and the surrounding downtown skyscrapers. North windows offered views that went forever. Associate had room on SW corner w/ same downtown views to west, and views of sports complex and airport in distant south.
As for the room... it was outstanding. I'm certain I was given an upgrade as it was a corner room... but it wasn't all that big. However, what it lacked in size was easily made up for with comfort. The bed was absolutely perfect with very comfortable bedding. Everything was spotless and crisp.
It was nicely furnished. Nice TV, iPod dock alarm clock, comfortable chair to relax in and nice desk setup for work. Colleague had room in opposite corner (SW) and his desk set-up was massive. Room was slightly bigger there too. Thermostat was simple to adjust and quick to react. Tea and coffee service were a K-cup setup. Minibar prices were outrageous, as per usual.
Great shower and bathroom amenities. The terry cloth robe was amazing... not the starchy-scratcher you get some places.
All-in-all, the room was incredibly comfortable. I felt very refreshed and productive.
I did not use the workout facilities, unfortunately. Colleagues said it was top-of-class with a lap pool, steam/sauna and workout equipment.
Property is very easy to reach via public transit to airport and round city if needed.
Did not eat at hotel restaurant, but it looked nice enough. I opted for the 1/2 block walk to Reading Market for the most stunningly diverse display of food offerings I've ever seen under one (albeit massive) roof. If you're at the Loews, do not miss Reading Market for at least one meal.
Negatives? There are some.
Convenient location = noise. Street musicians love to bang away outside Reading Market. They were loud, and I was up on the 25th floor. Would have been rough lower down. There must also be a hospital nearby because sirens were predominant at night.
The rooms were a little noisy, too. If you're in any of the rooms directly off the elevator lobby - you will hear the ding of the elevator's arrival over and over. If you can't handle it, ask for a different room. You can hear it clear as a... well... clear as a bell.
I also could clearly hear the daily (very noisy) morning gathering of the large family in a room three doors down from me every day. Fairly, that was as much a fault of the family itself as it was the architecture of the structure.
If you're in cabs or public transit, you're fine. Central location, easy walk or quick connection to all public transit - including the train lines to the airport and sports complex.
But parking is a bit of a nightmare. First off, the onsite fees are insane -- only onsite option is a $39/nt valet situation. That's crazy. Bellman helped direct me to the nearby public lot which was just across the side-street for $17/nt. Look for the green "PARK" sign of 12th if you need it. Entry and exit were a little tricky and you don't have in/out privileges. Also, the elevator up and down is sketchy. I was ok with it but if you're claustrophobic, forget it. Lastly, the lot - which has you park on the roof - is predominantly a valet facility. I was triple-parked in one morning when I went to retrieve my car, but the valets quickly moved the cars out from behind me. However, my colleague parked one day and was directed to park in a reserved spot... but then told he'd have to "take care of" the attendant. A complete and unacceptable shakedown.
If you can handle the parking headache and are ok with the as-usual-downtown-in-a-major-city noise, this is a superb property... and I cannot stress how satisfied I was with the customer service.