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“Excellent visit over Thanksgiving” 5 of 5 stars
Review of Loews Philadelphia Hotel

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Loews Philadelphia Hotel
4.0 of 5 Hotel   |   1200 Market Street, Philadelphia, PA 19107 (City Center East)   |  
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Ranked #14 of 83 Hotels in Philadelphia
GreenLeadersBronze level
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent visit over Thanksgiving”
5 of 5 stars Reviewed November 30, 2013

Compared to other center city properties we've stayed at, the Loews does a nice job and consistently offers a good experience. Our toddler enjoyed the skyline views and the breakfast setup was excellent as usual. The lady managing the continental breakfast service does a fantastic job - I think her name is Kim. We were there for the alarm that sounded at 6 am and while it should have been communicated much better, I didn't think it was a big deal as the front desk was very helpful when I called. Will definitely be back.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, December 3, 2013
Thank you for your recent stay at the Loews Philadelphia Hotel. We are elated that you and your baby loved the views and the room and concierge services, I will make sure Kim gets recognition for the outstanding service. Thank you for being understanding about the alarms. Thanks again for your review and we hope to host you again soon.
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1,948 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (473)
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English first
Dover, Delaware
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 29, 2013

The alarm went off in the middle of the night telling you it was an emergency alarm and not to use stairs or elevators. We had children who were very scared. Emergencies occur I get it. However, a person went to give instructions 3 times and the speaker system didn't work. It would start with "Your attention please... Your attention please. The alarm......"and then nothing else. It was as if someone was playing a sick trick on you. This terrified our children! We come to Philly multiple times a year and had started to always come to Loews. No more..

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, December 3, 2013
Thank you for your recent stay at the Loews Philadelphia Hotel. I am sorry for the situation with the fire alarm and the way it affected your children. We are looking into the cause of the problem. Please do not hesitate to contact me directly when you return to Philadelphia. Thanks again for your review and we hope to host you again soon.
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Ventnor City, New Jersey
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 27, 2013

Stayed at this lovely Hotel two nights where the employees were all mannerly and could not do enough for you, From the bell hop to the 33rd floor, nothing was left to chance. Enjoyed lunch on the 33rd floor, as they had a delicious selection and were quick to assist with wine and beer selections. The room was clean, bed comfortable, and magnificient views of Philadelphia. Did not get a chance to check out the gym, maybe next time. If I need to stay in Philly in the future, the Loew's Hotel will be home for me.

Room Tip: I was able to find parking much cheaper than the hotel had to offer. Hopefully the establishment can...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, December 3, 2013
Thank you for your recent stay at the Loews Philadelphia Hotel. Our staff is certainly the ones who make the experience memorable. I am also glad you liked our newly renovated sleeping rooms. Thanks again for your review and we hope to host you again soon.
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Hudson Valley
Top Contributor
143 reviews 143 reviews
88 hotel reviews
Reviews in 85 cities Reviews in 85 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 26, 2013

I stayed here recently for a few days at the convention center. Compared to the other hotels in the area, it was a great value. It is in a tall building that was converted from the former Philadelphia Savings Fund Society headquarters. The lobby/main entrance is undergoing some renovations, so you need to enter from the 12th Street side, and what looks like temporary location. The desks are always fully staffed and the staff works fast to keep the process moving since the temporary space is limited. The restaurant is also located on the 33rd Floor now...

The room was clean, comfortable, with an in room safe that would seem to fit s 15.6 laptop. Excellent toiletries were provided. The bed was very comfortable. The TV had a complete selection of channels. A downside was a $12.95 daily fee for internet access. That for was for the 'non-premium' access... There is no refrigerator or microwave in the room.

I didn't use the other facilities or use the restaurant.

Overall, a good value, in the middle of downtown,

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, December 3, 2013
Thank you for your recent stay at the Loews Philadelphia Hotel. We are glad you enjoyed your room and your stay. Come visit in January when we re-open our new lobby experience. Thanks again for your review and we hope to host you again soon.
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phoenix
Top Contributor
228 reviews 228 reviews
43 hotel reviews
Reviews in 78 cities Reviews in 78 cities
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed November 25, 2013

Stayed at this hotel for 4 nights for a business conference which was actually across the street. The hotel wowed me in many categories; the room design, the space, the staff customer service and the attention they are giving to preserving this landmark building. The biggest surprise were my daily visits to the 33rd floor to photograph the stunning skyline in different time of the day/light.

The customer service at this hotel is truly outstanding and I clearly see the difference in staying at Loews vs. the major business hotels!

The gym was also very convenient and a nice treat.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, December 3, 2013
Thank you for your recent stay at the Loews Philadelphia Hotel. We are elated that you had a “wow” experience. Just wait until January when the new lobby experience is completed. Thanks again for your review and we hope to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
61 reviews 61 reviews
51 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 25, 2013

Attended a conference at the convention center and not sure I would ever stay anywhere else if I had to again in Philly. It's across the street from Market East and the Convention Center.

Service was outstanding. Friendly, helpful staff... from housekeepers to concierge. Incredibly consistent from role to role. How is no one simply going through the motions? Whatever... I loved it.

Lobby/restaurant renovations under way, but even that wasn't much of an issue. The temporary Level 33 restaurant/lounge has incredible views, good food and service.

Room was fantastic. Had a view east and that came with a full view of the Ben Franklin Bridge. The view looking west as seen from the lounge might be one of the best urban views in a hotel on the east coast.

Comfortable room, too! Plenty of room to move. Good workstation in the room. No street noise. And had a pretty fantastic rate, at that.

Loved it. Would stay here over and over.

Room Tip: Honestly, if you can get the west-facing view from a higher floor... man.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, December 3, 2013
Thank you for your recent stay at the Loews Philadelphia Hotel. Glad to hear you wouldn’t stay anywhere else. Our new lobby experience will reopen in January to even enhance the beauty of the building but our staff is truly second to none. Thanks again for your review and we hope to host you again soon.
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Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 25, 2013

The rooms are spacious and modern but comfortable. The view of the city is superb. Our rate was fantastic for a Holiday winter getaway. Not impressed with the option of paying $13/night for wifi or the fact that guest services wasn't accommodating as we arrived earlier than expected due to bad weather. Breakfast prices are on the expensive side also so be prepared or look for package deals to include when booking. Great hotel nonetheless and I highly recommend. Will definitely stay again.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Loews Philadelphia Hotel, responded to this review, December 3, 2013
Thank you for your recent stay at the Loews Philadelphia Hotel. Our rooms are very spacious, warm and inviting. Beginning in the first quarter of 2014, we will begin offering complimentary in room Wi-Fi in addition to the lobby Wi-Fi. Thanks again for your review and we hope to host you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Philadelphia Hotel

Address: 1200 Market Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Philadelphia
#8 Family Hotel in Philadelphia
#8 Green Hotel in Philadelphia
#8 Luxury Hotel in Philadelphia
#10 Business Hotel in Philadelphia
#10 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews Philadelphia Hotel 4*
Number of rooms: 581
Official Description (provided by the hotel):
The first skyscraper ever built in the City of Brotherly Love is home to Loews Philadelphia Hotel. Contemporary decor and gracious hospitality make Loews Philadelphia one of Center City's most inviting luxury hotels, recognized as one of the "World's Best" by Travel + Leisure readers. The supremely comfortable 581 guest rooms include 12 suites and 54 concierge club rooms, all of which are luxuriously appointed and are furnished to suit the needs of both families and business travelers Located in the heart of the city with the famous PSFS sign still illuminating the Philadelphia skyline, Loews Philadelphia Hotel is perfectly situated so you can take advantage of everything this city has to offer. ... more   less 
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Also Known As:
Philadelphia Loews
Lowes Philadelphia
Loews Hotel Philadelphia

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