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“Great Value.” 4 of 5 stars
Review of Loews Philadelphia Hotel

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Loews Philadelphia Hotel
4.0 of 5 Hotel   |   1200 Market Street, Philadelphia, PA 19107 (City Center East)   |  
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Ranked #16 of 82 hotels in Philadelphia
GreenLeadersBronze level
Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great Value.”
4 of 5 stars Reviewed March 19, 2013

I have stayed at the Loews Philadelphia Hotel numerous times, at first my expectations were low, but I was very surprised with the great service and amenities this hotel has to offer at such a reasonable price.

What really stood out to me was the great customer service this hotel provides, the staff at the front desk is always so helpful, professional, and friendly.

Overall, if you're not looking to spend a fortune on a center city hotel and are looking for a good nights sleep and a clean and friendly environment this is the perfect spot.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, General Manager at Loews Philadelphia Hotel, responded to this review, May 3, 2013
Thank you for your Trip Advisor review and for being a loyal guest. We are so happy to see that we changed your expectations of us. Loews Philadelphia Hotel isn’t just known for our great value in pricing but also known for how we value our guest. We realize that you did have a choice for accommodations during your visit to Philadelphia and we truly appreciate you extending to us the opportunity to serve you. We look forward to see you again soon.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (411)
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morristown
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2013

We had an amazing view on the 28th floor. The room was comfortable, tastefully decorated and clean. The staff was amazinlgly friendly. I wasn't thrilled with the dark decor in the restaurant, the music was way too loud for the hotel. For this reason we chose not to eat there.

Room Tip: Ask for a room on the upper floor to see the beautiful city views.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, Managing Director at Loews Philadelphia Hotel, responded to this review, March 27, 2013
Thank you for your comments and staying at Loews Philadelphia Hotel. We are happy that your enjoyed the view from the 28th floor and found our staff “amazingly friendly.” We have reviewed your comments about the dark décor with our leadership team, and we are pleased to inform you that starting November 2013 our restaurant and lobby will be undergoing a major renovation. We believe the atmosphere will be more engaging, brighter, and inviting. We do hope you will come back to see our new enhancements.
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Las Vegas, Nevada
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 18, 2013

I stayed at Loews Philadelphia from March 13-16 and was there on business. The hotel was very clean and inviting. I stayed in one of the newly renovated rooms so it was clean and modern. This room had a Murphy bed, and I was concerned that it would not be very comfortable, but it was fine. I was on the 26th floor and had a great view of downtown Philadelphia. There are plenty of elevators, and, though there were two conferences going on at the time, there was never much of a wait even though I was on a high floor. The food at the conference was good, and I ordered room service once. It was delivered very quickly, and the order was correct and warm. The wireless is good though you do have to pay for it as it is not included in the room. The location of this hotel is excellent for anyone wanting to take in the sites. I would stay at Loews Philadelphia again.

Room Tip: The new rooms overlook the city and are great. Obviously higher levels are quieter.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, Managing Director at Loews Philadelphia Hotel, responded to this review, March 27, 2013
We appreciate your review of Loews Philadelphia Hotel. It is nice to see that even though we had several conferences going on at the same time our staff was still able to provide you with great service; from the good food at your conference to the swiftly warm food you ordered from room service. We also like thank you for giving our new murphy beds a try as we are still in the process of renovating the rooms. We look forward to your future visit and don’t hesitate to take advantage of our complimentary Wi-Fi in the Lobby, Restaurant, and the Health Club when you come back.
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New Haven, Connecticut
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2013

I recently stayed at the Loews Philadelphia Hotel for a quick business trip. The hotel was clean, modern and was in a very convenient location, right near the convention center. The one thing I have to rave about was the staff!! They were genuinely friendly, always remembered my name. And this was all of the staff. The management should be commended on their ability to hire outstanding staff and/or their customer service training. It was my first trip to Philadelphia and I plan on returning to Loews with kids in tow this summer.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, Managing Director at Loews Philadelphia Hotel, responded to this review, March 17, 2013
Thank you for your comments. We love hearing our guest rave about our “genuine friendly” staff and our “clean modern” rooms". We pride ourselves on our service and are fortunate to have such a great location as well. We look forward to welcoming you back to Loews Philadelphia in the near future.
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Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed March 14, 2013

O.K. If you are a woman of a certain age, you will recall the title of the French women's film, One Sings, The Other Doesn't, by Agnes Varda. My friend is from New York and I am from DC. We sometimes meet halfway for a weekend in Philly. We chose the Loews Philadelphia because my friend loves to swim. She so much enjoyed the pool and sauna while I was getting ready for the day. The fitness & spa facilities provided my friend with everything she needed, including shower. This is a hotel like no other. It is in an historic art deco building with high ceilings and stupendous views of skyscrapers and water. Our room on the 17th floor (which is about midway to the top) had a fantastic view. Go to the top floor for a spectacular panorama of the city. Everyone is very courteous, too. The hotel is ideally situated, across from the convention center and near dining & shops.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, Managing Director at Loews Philadelphia Hotel, responded to this review, March 17, 2013
Thank you for choosing Loews Philadelphia Hotel for your meeting point between New York and DC! I am very glad to hear that BreatheSpa staff as well as Loews Philadelphia team was able to make your stay memorable. Our guest experiences are very important to us and we strive to do all we can to provide our guests with a great stay to make life long memories. We look forward to welcoming you back to Loews Philadelphia again in the future for another great stay.
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Philadelphia, PA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2013

My husband and I stayed at the Loews hotel in February for one night for a charity function that was being held at the Wannamaker building which was a block away. As far as location goes you could not have had a better spot for what we were doing. Smack in the middle of everything, right around the corner from the tempting Reading Terminal Market and and many other shops and restaurants. As far as accommodations, the hotel is a bit dated and the rooms smelled of smoke. I complained upon arrival in our first room due to the overwhelming smell and was moved to a less odorous room. We did get a great deal on Priceline so I cannot complain about the value, however I would be much less pleased if we had paid full price. The hotel is just a so-so venue, certainly with no wow factors and the minimum of amenities. I will say that the staff was very courteous and friendly which was the only other highlight besides the location. If you need a a room for a night or two that is simply adequate, low frill, but great location and do not want to spend a ton this will fit the bill, but do try getting an online deal, I would not pay full price for this underwhelming hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, Managing Director at Loews Philadelphia Hotel, responded to this review, March 17, 2013
Thank you for your review. We are so happy that you found our location convenient and our staff courteous and friendly. I have shared your comments with our leadership team and we are pleased to inform you that our eighteen million dollar room renovation is almost complete. We do hope you will return to see our new rooms in the near future.
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Hamilton, NJ USA
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 14, 2013

Was here for a workshop/conference. Food was fresh and delicious. The staff was very responsive, proactive and helpful -- which was very refreshing -- from the cleaning staff to the conference manager. Location is great - a block from the not to be missed Reading Market as well as great restaurants and shopping. Located in the PSFS building, the Loews people have smartly preserved and restored some of the original furniture as well as the original marble and exotic woods. Would happily return here again.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, Managing Director at Loews Philadelphia Hotel, responded to this review, March 17, 2013
We are so happy that your conference was at Loews Philadelphia Hotel and you had the opportunity to enjoy the panoramic view on the 33rd floor. Our conference and catering team really does work very hard to create a flawless experience from beginning to end for all our guests. Our Chef will be happy to hear your wonderful compliment about our fresh and delicious food. We look forward to your return in the near future.
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Additional Information about Loews Philadelphia Hotel

Address: 1200 Market Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Philadelphia
#8 Luxury Hotel in Philadelphia
#8 Family Hotel in Philadelphia
#9 Green Hotel in Philadelphia
#11 Business Hotel in Philadelphia
#15 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews Philadelphia Hotel 4*
Official Description (provided by the hotel):
The first skyscraper ever built in the City of Brotherly Love is home to Loews Philadelphia Hotel. Contemporary decor and gracious hospitality make Loews Philadelphia one of Center City's most inviting luxury hotels, recognized as one of the "World's Best" by Travel + Leisure readers. The supremely comfortable 581 guest rooms include 12 suites and 54 concierge club rooms, all of which are luxuriously appointed and are furnished to suit the needs of both families and business travelers Located in the heart of the city with the famous PSFS sign still illuminating the Philadelphia skyline, Loews Philadelphia Hotel is perfectly situated so you can take advantage of everything this city has to offer. ... more   less 
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Also Known As:
Philadelphia Loews
Lowes Philadelphia
Loews Hotel Philadelphia

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