Hi Fellow Advisors,
I've stayed at this property many times and have never had a problem until now. I usually pay the going rate, but this trip was spur of the moment and I won a bid on Priceline.
During check-In I had asked for a King - high floor. The Front desk rep. said, my room was pre-paid via priceline and the room has been "pre-assigned" nothing she could do. The agent then followed that up with, the hotel was sold-out regardless.
So we went on up to the room and was shocked by what we found. The room was a TINY corner room with 1 very small queen bed shoved up against the window. Fortunately, my partner and I enjoy sharing a small bed. I got the impression that Priceline guest automatically get the worst room in the house. I say this, because, I've stayed here before and paid rack rate, and got an Excellent room with an awesome view.
Anyway, I thought I would check out the bed. I sat down on the bed and almost had a heart attack! It felt like I was sitting on cinder blocks! I kid you not! After a closer inspection, I found that someone had flipped the bed and left it that way. The entire mattress was upside down with the Pillow-Top facing down. This was completely unacceptable! I called down to the front desk and spoke to Marcus, the front desk manager. I asked for another room and was told NO other rooms available. So, I explained the situation and was advised housekeeping would come up to resolved the issue. Later, we came back from dinner to find the bed has been flipped back to it's correct position and was comfortable once again. Except for the horrible, flat, pillows but I didnt' want to push my luck and bother housekeeping again!!
Unfortunately, there was more horror to be discovered. The bathroom only had a shower stall. The entire floor of the shower was covered in mold and mildew. The Glass door and enclosure had not been sealed and water leaked all over the floor. It was a terrible mess. Needless to say this room was a disaster!
While the staff was friendly, I did get the impression, that we got a less that perfect room because we purchased off Priceline. I find this attitude to be unacceptable. If you market yourself as a 4-Star hotel. All of your rooms should be of 4-Star quality equally regarless of what you pay.
I'm very reluctant to stay at this proerty again. While the staff did resolved the problem, they did nothing for our Inconveniece!
R. Colson - Room 1120 - 2/16/2013