From the moment our bags where taken when we walked in to the moment we checked out the stay was great. Service was even better (can't say enough about Willie). Only thing that would make it better would be better WIFI access in the building.

Stayed here for 2 days over the holidays. The room was fine. A solid 4 star, no better than the Marriott across the street, which is strange because the room charges are typically 25% higher than most other 4 star hotels. I would probably not stay here again unless the rates dropped lower than its competitors. Seriously, for the same price I could stay at the westin.

I enjoyed the 3 night holiday weekend stay recently. It was a decent promotion price, the hotel is in good city center location. Very friendly desk and hotel staff overall. We had no problem with requests for forgotten toothbrush, extra coffee, room service... Room was nice overall. Bathroom was not lux but good size. Nice to have an empty fridge for our own stuff instead of minibar. The fitness center and lap pool were nice places, although I was lucky to use pool without crowd.

The lesser points: Thought the bed was a bit soft. Consider switching from Emeril coffee pods to something else. I find it too strong, bitter. The lobby was long, narrow, not enough room for lounging place to wait for friends, etc.. It gets claustrophobic there at check out times. The restaurant bar Sole looks busy and nice but we had plans elsewhere.

Needed some quiet time after Christmas and prior to NYE, destination Philadelphia and my home there, The Loews Hotel!
Great location, incredible associates, love seeing the same faces time after time, they know just how to take care of me.
Great service and vibe, just what I needed again!