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“Great view and service.” 4 of 5 stars
Review of Loews Philadelphia Hotel

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Loews Philadelphia Hotel
4.0 of 5 Hotel   |   1200 Market Street, Philadelphia, PA 19107 (City Center East)   |  
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Ranked #14 of 83 Hotels in Philadelphia
GreenLeadersBronze level
Miami, Florida, USA
Top Contributor
195 reviews 195 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
72 helpful votes 72 helpful votes
“Great view and service.”
4 of 5 stars Reviewed December 10, 2012

Super efficient check-in and a large room with a wonderful 23rd floor view of City Hall. Packed and a little chaotic during the Army-Navy Footbal weekend but everyone was very friendly and helpful. Good beds and linens but could use some larger, firmer pillows.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, General Manager at Loews Philadelphia Hotel, responded to this review, December 14, 2012
Thank you for your review. We are so pleased that you experienced an efficient check-in and that you also enjoyed the view of City Hall from the 23rd Floor. We will be reviewing your comment regarding larger firmer pillows with our Executive Board. Thank you for staying with us.
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1,944 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (473)
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English first
Roanoke, Virginia, United States
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 5, 2012

this hotel is wonderful! i stayed here for a wedding and the wedding was just an hour away. everyone was staying here fromt he wedding. we had a nonsmoking 30th floor room and the views were amazing! the rooms were conecting to three other rooms becuse it was alot of family. my great aunt had a heart attack here in the middle of the night though and the staff was very freindly and helpful in dealing with that . the room was a little on the small side but it was very clean and well worth the money. its right by the hard rock cafe and right in the middle of philly. but the only complaint is that it is a little hard to find especially in such a large city. overall this hotel was great!

Room Tip: Get a room on a high floor best views!
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, General Manager at Loews Philadelphia Hotel, responded to this review, December 14, 2012
Thank you for a great review. We are happy to hear that you enjoyed your stay at our hotel and that our staff responded to your great aunt’s heart attack in a friendly and helpful manner. We do wish her a speedy recovery. We hope to see you again.
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Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 3, 2012

My family (including our golden retriever) just spent 3 days at the Loews in Philadelphia. It is a pet- and kid-friendly hotel, in a central location. We had a corner room with 2 double beds, which was perfect for 2 adults, a kid, and a dog. Everything seemed clean, but I did not like the flat, old-feeling pillows. The hotel also has a distinct scent, almost like a perfume? Service is attentive and very friendly. We valet parked our car for the entire weekend and walked (or took public transportation) to several sights. The hotel is a short walk to Reading Terminal Market and the LOVE Park; Macy's and City Hall are a couple of blocks away. One problem I had was finding a place for my dog to do his "business," because it's definitely a concrete jungle there!

Room Tip: Corner rooms are very spacious and have nice views.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, Managing Director at Loews Philadelphia Hotel, responded to this review, December 6, 2012
Thank you for choosing the Loews Philadelphia Hotel. We are pleased you found our Luxury Double room perfect for your family including you golden retriever. I am sorry you did not find our pillows to your liking. Thank you again for your recommendation and we hope to see you back with us soon.
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Poughkeepsie, NY
Top Contributor
69 reviews 69 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed December 3, 2012

We really liked the Lowes Philadelphia Hotel. Super easy check in, valet parking and great walkable location to everything. We booked a luxury king corner room. What a great room with a view of City Hall. All the windows made this a really bright and luxurious room. The bed, linens, bathroom amenities, and flat screen tv made this a very comfortable and yes luxurious room. There is a coffee maker, mini fridge, nice bathrobes. We got a fantastic rate right on the hotel website, making my pleasure with the room even greater.

We were traveling with another couple, so we were concerned about them being happy with our choice, and they were not disappointed. Reading Market is right there. We walked down to take a carriage ride in Society Hill, Olde Town. We walked to Rittenhouse Square, and JFK Love Plaza. There are so many restaurants and bars around.

We only stayed one night, so we did not use many of the hotels amenities. We hope to stay longer next time. We would choose this hotel again on a future visit.

Room Tip: Spend the extra money for a corner room.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick_Staub, Managing Director at Loews Philadelphia Hotel, responded to this review, December 5, 2012
Thank you for choosing the Loews Philadelphia Hotel. We are so pleased you enjoyed your short visit with and appreciate your recommendation. We also hope you are able to visit with us longer on your next visit!
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San Francisco, CA
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 26, 2012

My husband and I spent a week at the Lowes Philadelphia Hotel recently. The location was perfect for us, and for anyone planning on doing a lot of walking around, sightseeing. It's about halfway between the Independence Hall/Liberty Bell area and the museum area, and a short walk from the Rittenhouse Square shopping area. There are many great restaurants nearby, and all of the holiday events are within a few blocks (the Christmas market, the train display at Reading Terminal Market, the Comcast and Macy's light shows, etc). It was just a great, great location.

We also loved the staff at the Lowes Philadelphia Hotel. Everyone was super friendly and went out of their way to make our stay enjoyable. The amenities were nice -- it has probably the largest hotel gym that I've ever seen. Lap pool is small (just two lanes) but was usually free when we were there. Everything was clean, bed was comfy...what more could we ask for?

Room Tip: We were near the elevator, and heard an occasional noise but not much.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdeanKam, Managing Director at Loews Philadelphia Hotel, responded to this review, November 27, 2012
We just love reading reviews such as yours and thank you so much for sharing it and for the great recommendation.
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New York City, New York
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 26, 2012

Based on the other TripAdvisor reviews, I was expecting to find "an architectural gem." Unfortunately, it was not; it's somewhat outdated and with cheesy details such as colorful marble. As a big design aficionado, I was disappointed to discover this was no art deco decor, at least not a contemporary one. However, I will say the rooms was very spacious, very clean, with a great view, and the bed was perfection. I booked a room with breakfast included, but the hotel did not receive all the details from the booking company, so make sure you double check with the reception. They almost charged me for it, and wouldn't believe me I had breakfast included. I also booked it for its pool, but this was a huge disappointment as well: very narrow, only 4 ft deep, and when I went, full of children. All in all though, not bad.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdeanKam, Managing Director at Loews Philadelphia Hotel, responded to this review, November 27, 2012
Thank you for taking your time to post your comments on your recent stay with us here at the Loews Philadelphia Hotel. Your feedback is very important to us as it allows us to continually improve. I will be sure to share your review with our management team and am pleased to inform you that we are planning an expansive guest room renovation beginning this December.
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Rochester, New York
Top Contributor
128 reviews 128 reviews
80 hotel reviews
Reviews in 59 cities Reviews in 59 cities
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed November 23, 2012

Based in the first skyscraper built in Philadelphia, the art-deco, marble and old photos make this an architectural gem. Excellent service for both people and pets, with hot apple cider (yum) upon arrival each evening and the usual Loews treats for dogs. Great location for both business and sightseeing visits to Philadelphia, and both Macy's and the Convention Center are just 2 blocks away. The one problem during my stay was that the room was right next to the service elevator, which sounded like it was coming through my room any time it went up or down past my floor - next time I would go down and ask for a room change. Bathroom was well apportioned and bed was nice and comfortable. Restaurant in the lobby is awesome (and unappreciated), make sure to walk over to Reading Terminal Market which is just two blocks away for lots of fresh foods

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdeanKam, Managing Director at Loews Philadelphia Hotel, responded to this review, November 27, 2012
We are so happy to read that you enjoyed your visit with us and for the great sight seeing tips! We would have been more than happy to have changed your room for you. Please let me know when your travels bring you back to the city so I may assist with your reservation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Philadelphia Hotel

Address: 1200 Market Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Philadelphia
#8 Luxury Hotel in Philadelphia
#8 Green Hotel in Philadelphia
#8 Family Hotel in Philadelphia
#10 Business Hotel in Philadelphia
#10 Romantic Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews Philadelphia Hotel 4*
Number of rooms: 581
Official Description (provided by the hotel):
The first skyscraper ever built in the City of Brotherly Love is home to Loews Philadelphia Hotel. Contemporary decor and gracious hospitality make Loews Philadelphia one of Center City's most inviting luxury hotels, recognized as one of the "World's Best" by Travel + Leisure readers. The supremely comfortable 581 guest rooms include 12 suites and 54 concierge club rooms, all of which are luxuriously appointed and are furnished to suit the needs of both families and business travelers Located in the heart of the city with the famous PSFS sign still illuminating the Philadelphia skyline, Loews Philadelphia Hotel is perfectly situated so you can take advantage of everything this city has to offer. ... more   less 
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Also Known As:
Philadelphia Loews
Lowes Philadelphia
Loews Hotel Philadelphia

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