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“Excellent, but not quite perfect” 5 of 5 stars
Review of Four Seasons Hotel Philadelphia

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Four Seasons Hotel Philadelphia
5.0 of 5 Hotel   |   1 Logan Square, Philadelphia, PA 19103 (City Center West)   |  
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Third Night Free!
Ranked #20 of 82 Hotels in Philadelphia
San Francisco, CA
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 33 cities Reviews in 33 cities
90 helpful votes 90 helpful votes
“Excellent, but not quite perfect”
5 of 5 stars Reviewed February 8, 2013

This hotel is in a great location and has an excellent restaurant, with extremely attentive service at dinner--and truly brilliant food. (It rivals some of the nicest restaurants we have been anywhere.) It's breakfast, however, was just good--and the service on both days that we ate there was indifferent to terrible. (Breakfast was included in our rate.) The room was very comfortable, if not exactly up-to-date. We were upgraded several room categories, as the hotel was not busy, and truly enjoyed the amenities in the larger suite. In short, we found the hotel to be extremely good value for what we paid, though it is not the very best of the Four Seasons brand. Still, it would be hard to find a nicer property at this price point.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomas V, Manager at Four Seasons Hotel Philadelphia, responded to this review, February 12, 2013
Dear ALKDVS,

Thank you for taking the time to write this review. I was pleased to learn that you enjoyed your dinner in the Fountain Restaurant. However I was certainly concerned to find out that the breakfast experience was not up to your expectations. Would you be so kind and e-mail me the details?

Thank you again for your valuable feedback!

Sincerely,

Tomas Vlasek
Director of Food&Beverage
tomas.vlasek@fourseasons.com
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902 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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PORTO ALEGRE
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 6, 2013

i stayed there for 2 nights for business. while getting the authentic luxury hotel's service in everyway is expected of a four seasons, it's really a great value for what you pay for. most importantly, it's got a great location within walking distance to streets where you can go after business. the breakfast is awesome - highly recommending the french toast! my room had a veiw to the courtyard, very nice.

Room Tip: i liked my courtyard-view room, nice and tranquil.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AA_Armstrong, Director of Sales at Four Seasons Hotel Philadelphia, responded to this review, February 27, 2013
Thank you for taking the time to write your review, it is great to hear that you enjoyed your stay with us. Your comment about the French toast stuck a chord with me as it is one of my favorites too. We hope to welcome you again soon!
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New York City, USA
Senior Contributor
44 reviews 44 reviews
37 hotel reviews
Reviews in 30 cities Reviews in 30 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed February 3, 2013

For a weekend in Philly, I thought I'd stay at the Four Seasons and see whether it is, as Izzy Sharpe says, the ultimate hotel chain in the world. It was very nice but it did not live up to Izzy's hype.

The service and staff are all top notch. The property is a bit dated and needs an upgrade. The rooms are very nice, but not the finest I've seen. The bathroom needed updating as do the hallways and common areas. The pool area is below ground and also nice, but would be better suited above ground somewhere. I had breakfast in the morning which was also nice, but far from a gourmet breakfast. Incredibly, a five star Canadian hotel chain does not serve real maple syrup with pancakes but heated Aunt Jemmima syrup. When you're staying in a hotel that's supposed to be the best, this type of stuff matters (this is what Izzy Sharpe wrote in his book).

Overall, I had a very nice stay but have stayed in Marriott properties that were nicer than this.

Stayed February 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael N, Hotel Manager at Four Seasons Hotel Philadelphia, responded to this review, February 4, 2013
Dear MFabulous,

Thank you for submitting your comments regarding your stay with us. Mr. Sharp is correct in saying that Four Seasons is the ultimate hotel chain in the world. I'm sorry that you didn't receive this type of service. We're planning a renovation for later this year and we hope that you'll find the rooms to be better when it's completed.

Please contact me in the future to make reservations and I'll make sure everything is perfect and that you receive the Four Seasons service you expect.

Regards,

Michael Nenner
Hotel Manager
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Wilmington, Delaware
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 30, 2013

My husband and I stayed here for our anniversary in December.

We were in town for a concert, dinner and some much needed rest. We booked a suite. The suite was a strange layout. The bathroom (very small) was off of the living room upon entry and not attached to the bedroom.

When I went into the bathroom there was a rather large clump of hair in the shower. The shower was small with a dirty fabric curtain.

The room smelled of very strong air sanitizer (it seemed that maybe someone had been smoking and they were trying to mask it). I was glad I had a candle with me.

The walls were thin and it was impossible to nap.

The sheets were a bit worn and it just wasn't a great experience. I recall preferring the Ritz Carlton and will go back there when I return.

When I showed the front desk reception the photo of the hair shower he just looked at me with a blank stare. Overall not what I am used to at Four Seasons. In fact this is my first poor experience with one.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael N, Hotel Manager at Four Seasons Hotel Philadelphia, responded to this review, February 4, 2013
Dear Heboulos,

Thank you for your feedback and I'm so sorry to hear about your exoerience. Feedback is a way for us to improve the service we provide and please be assured that I will follow up with my team on the condition of your bathroom. Please email me ac contact number so that I can discuss this further if possible.

My apologies again and we hope to speak to you and see you again soon.

Regards,

Michael Nenner
Hotel Manager
michael.nenner@fourseasons.com
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Pennington, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 30, 2013

Fantastic location, great service and delicious food. Highly recommend. Great place for a girl friend's weekend. The spa is incredibly good. The 80 minute hot towel massage is wonderfully relaxing. The pool and hot tub area is a really nice place to sit and read the paper.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AA_Armstrong, Director of Sales at Four Seasons Hotel Philadelphia, responded to this review, February 5, 2013
Thank you for taking the time to write a review. We agree that a warm and welcoming spa can be a great thing on a winter’s day. We hope to welcome you back again soon!
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Rocky Point, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 29, 2013

Lobby attractive and clean. Employees friendly. Rooms are a disgrace as are hallways, ice machine, etc. Dingy, dusty, with uncomfortable beds. Room was either hot or cold...no real way to regulate the HVAC system. For the price, I would prefer a coffee maker or some complimentary tea and hotwater rather than scant quantity upscale hair products. Safe cannot hold a laptop and required a key. Not a vending machine in sight for a soda or snack...but peanuts for 10.00 and a snickers bar dor 6.00 were available at the in room mini bar...whose prices were ridiculous as well. Nothing in the way of a complimentary piece of fruit or cookie available with the lukewarm coffee in really low grade paper cups is available in the lobby in the morning. None of this surprises me...perhaps they want you to pay for everything via room service, their bars and restaraunt so they can afford to do the upgrades and updates needed to bring this hotel in line with the prices they charge. Oh and the pool was not available either...under renovation...Silly!!! Will use Embassay Suites right across the street next stay.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael N, Hotel Manager at Four Seasons Hotel Philadelphia, responded to this review, February 4, 2013
Dear Vbc711,

Thank you for your comments and I'm so sorry to hear about the experience you had. We're in the planning stages for a renovation and will address most of the items you mentioned. Please contact me in the future, so I can make sure we place a coffee machine in your room and make sure that your stay is what you'd expect from Four Seasons.

Regards,

Michael Nenner
Hotel Manager
michael.nenner@fourseasons.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 27, 2013

Stayed at the Four Seasons Philly for one night. We were upgraded to a suite on the 5th floor. So posh, calm, clean, and relaxing atmosphere in the room. We had time to workout in the gym and take a dip in the indoor pool. Well worth the price. We will definitely be back for another Stay-cation. Good amenities for kids too!

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ekrem K, Manager at Four Seasons Hotel Philadelphia, responded to this review, February 5, 2013
Thanks you for your comments. We are very pleased that you enjoyed our hotel and the amenities. We look forward to welcoming you back soon!

Sincerely,

Ekrem Koroglu
Assistant Director of Rooms
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Additional Information about Four Seasons Hotel Philadelphia

Address: 1 Logan Square, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Philadelphia
#9 Luxury Hotel in Philadelphia
#12 Business Hotel in Philadelphia
#12 Romantic Hotel in Philadelphia
#23 Family Hotel in Philadelphia
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Philadelphia 5*
Official Description (provided by the hotel):
A deluxe property with wonderful views of Philadelphia. ... more   less 
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Also Known As:
4 Seasons Hotel Philadelphia
Four Seasons Philadelphia
Philadelphia Four Seasons

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