Just returnrd from a weekend there. I stayed years ago and remember liking the suite. This time I was in a regular room. I commend the hotel for being flexible and taking on hurricane victims, and naturally minor glitches on a packed weekend are expected. However,I didn't feel the hotel was up to FS standards for unrelated items: it needs renovation, and smooth out some customer service issues. I was there on a low season rate, so in the end it was ok, but if I paid $500 and up, it would've been not worth it.
1. Location - is ideal for museums, and not far from city hall. ALso short walk from the station.
2. Lobby is much larger than the DC FS, but it looks like a large conference hotel lobby, with no nice furniture and odd plants in the middle. They really need to update it to FS standards.
3. Rooms- I was told superior and deluxe are the same, except for the view. If you look at photos the rooms look relatively modern. Actually, the three superior rooms we saw (king and double) all had these tall wooden rather ugly headboards. Our first room (we switched due to noise from children) had an old carpet with a stain. The second room, same category, had a nice new carpet.
4. Bathrooms- huge disappointment. Not FS or Ritz. No shower, just tub with curtain and toilet next to it. Very, very average.
5. Very thin walls- one can hear everything in the hallway and next door. Rooms that have a door into an adjacent room are even louder, so ask for a room that isn't joined with anything else.
6. Restaurant/lounge- If the restaurant fills up completely during non-dinner meals, the management absolutely should notify guests by an email before arrival, or, at least, on check -in to book breakfast (especially if it is included in the package) or afternoon tea. When I checked in they informed me about the breakfast being included, but made no mention of needing to make reservation. I came up in the evening to the empty front desk to ask about time for breakfast. Again, he gave me the time, looked up my account, but made no mention of needing to make reservation.
I understand the hotel was busy. However, I have never anywhere had to make reservation for breakfast that is included in the package. When we showed up to breakfast, towards the end of the breakfast hour, they were about to turn us down becuase they said it was full. We made mention of being hotel guests, of having it included, they really couldn't do anything...
Jonathan the maitre d' at Swann lounge was stellar and saved the experience.
Jonathan came up, and found us a table (we'd met him during afternoon tea experience). Afternoon tea- was fully booked when we asked around noon. We returned to check on the wait list at 3:15, and while the first lady we asked when to check and never came back, Jonatahn again had a no-show and was able to seat us. The decor in the lunge is also so-so, although window views are nice.
7.quality of food - breakfast was good. I liked the eggs benedict. Afternoon tea ($36 with prosecco), however, was pretty pathetic. Compared to my review of NYC places, this was very disappointing. Sandwiches were tasteless and not great. They do serve them a la carte as well, for $15 for four sandwiches, so not even worth it. I originally wanted only sandwiches, but glad I didn't do a la carte. There would've been four rather poor finger sandwiches on the plate. I was glad to see that they refilled prosecco by the glass,as many places do not, but I also didn't like its quality. There is inexpensive prosecco like La Marca that one can do out there, and keep guests happy.
8. Pool/jacuzzi- they have a nice large jacuzzi and a pretty warm pool. It looked a little like a winter country club hang out, after the each club closes, but kids were well behaved. The changing area and lockers are so tiny, we could barely fit. Especially since they get a lot of kids, and they are in hte pool until 8 pm, they need to expand the changing area.
walls are thin- can hear everything in the hallway. Ask for rooms with no doors connecting to anothe...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 10, 2012
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Thank you for the very detailed comments regarding your stay with us.
This was very tough week for us, due to the guests that were displaced from the Hurricane in the area. Our restaurants and rooms were busy and I'm sure that we weren't at our best. I'm sorry that everything wasn't perfect but we will learn from this experience to create a better experience in the future.
As it relates to our guest rooms, we're planning on doing some work this year to update the property and hope that you'll join us again.
Please contact me when you head back to Philadelphia or any other Four Seasons properties so I may assist in the reservation process.
P: (215) 963-2742
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.