My wife, dog and I recently stayed here for a long weekend. We had a fountain-view room on the sixth floor. The view rivals anything in Europe whether it be Paris, Rome or Geneva. The staff is very personable, while maintaining a strong sense of professionalism. The room was very clean and had a comfy bed. We used room service the entire weekend because we did not want to leave our elderly dog alone. The food was perfect and always delivered within 30 minutes. The room service menu is extensive enough please anyone's taste.

If Philadelphia is in your travel plans do yourself a favor and stay here. You will not be disappointed!

Stayed at this hotel several times - this time however was for 5 days & it was at capacity! On this stay one of our party needed medical assistance & Jessica on Concierge was extremely helpful. & arranged the Doctor consult as well as the prescription pick up - very efficient despite the fact the hotel was FULL & the staff under pressure! The Room Service was amazing & the food was exactly what we ordered & was like being in the The Fountain Restaurant - the wait was longer than usual because of the number of people staying in the hotel but still this did not impact the food quality. The Assistant Front Office Manager Chris Beck made our stay especially nice by keeping an eye on our stay the whole time & making sure we had everything we needed - thanks for the personal attention Chris. We had a 7 party dinner in The Fountain & even though we didn't have a reservation the staff made us feel welcome & accommodate us without any problem - the food was delicious - beautifully presented & the staff very attentive & polite - a great evening! We would definitely recommend this 5 star property - a true Four Seasons hotel with a fabulous Spa! We also have to make mention of how great the doormen were!

Just returnrd from a weekend there. I stayed years ago and remember liking the suite. This time I was in a regular room. I commend the hotel for being flexible and taking on hurricane victims, and naturally minor glitches on a packed weekend are expected. However,I didn't feel the hotel was up to FS standards for unrelated items: it needs renovation, and smooth out some customer service issues. I was there on a low season rate, so in the end it was ok, but if I paid $500 and up, it would've been not worth it.
1. Location - is ideal for museums, and not far from city hall. ALso short walk from the station.

2. Lobby is much larger than the DC FS, but it looks like a large conference hotel lobby, with no nice furniture and odd plants in the middle. They really need to update it to FS standards.
3. Rooms- I was told superior and deluxe are the same, except for the view. If you look at photos the rooms look relatively modern. Actually, the three superior rooms we saw (king and double) all had these tall wooden rather ugly headboards. Our first room (we switched due to noise from children) had an old carpet with a stain. The second room, same category, had a nice new carpet.
4. Bathrooms- huge disappointment. Not FS or Ritz. No shower, just tub with curtain and toilet next to it. Very, very average.
5. Very thin walls- one can hear everything in the hallway and next door. Rooms that have a door into an adjacent room are even louder, so ask for a room that isn't joined with anything else.
6. Restaurant/lounge- If the restaurant fills up completely during non-dinner meals, the management absolutely should notify guests by an email before arrival, or, at least, on check -in to book breakfast (especially if it is included in the package) or afternoon tea. When I checked in they informed me about the breakfast being included, but made no mention of needing to make reservation. I came up in the evening to the empty front desk to ask about time for breakfast. Again, he gave me the time, looked up my account, but made no mention of needing to make reservation.
I understand the hotel was busy. However, I have never anywhere had to make reservation for breakfast that is included in the package. When we showed up to breakfast, towards the end of the breakfast hour, they were about to turn us down becuase they said it was full. We made mention of being hotel guests, of having it included, they really couldn't do anything...
Jonathan the maitre d' at Swann lounge was stellar and saved the experience.
Jonathan came up, and found us a table (we'd met him during afternoon tea experience). Afternoon tea- was fully booked when we asked around noon. We returned to check on the wait list at 3:15, and while the first lady we asked when to check and never came back, Jonatahn again had a no-show and was able to seat us. The decor in the lunge is also so-so, although window views are nice.

7.quality of food - breakfast was good. I liked the eggs benedict. Afternoon tea ($36 with prosecco), however, was pretty pathetic. Compared to my review of NYC places, this was very disappointing. Sandwiches were tasteless and not great. They do serve them a la carte as well, for $15 for four sandwiches, so not even worth it. I originally wanted only sandwiches, but glad I didn't do a la carte. There would've been four rather poor finger sandwiches on the plate. I was glad to see that they refilled prosecco by the glass,as many places do not, but I also didn't like its quality. There is inexpensive prosecco like La Marca that one can do out there, and keep guests happy.

8. Pool/jacuzzi- they have a nice large jacuzzi and a pretty warm pool. It looked a little like a winter country club hang out, after the each club closes, but kids were well behaved. The changing area and lockers are so tiny, we could barely fit. Especially since they get a lot of kids, and they are in hte pool until 8 pm, they need to expand the changing area.

Very good staff at all levels, clean, and nice, Location is very good. Wildly expensive bar (2 glasses of wine with tip=$50). For the price I expected a "Wow" experience, but got a "Nice" experience instead.