Number 1? I'm surprised! We are just back from two nights. We had two rooms. First, I must say that the service was good (for the most part). The front desk staff was generally eager to please - but much overworked. Many times they were away from the front desk taking things (water, shampoo, etc.) to guests. The hotel was interesting and unique in design. However, I do not believe it should have a #1 rating. I am not picky and travel quite a bit. This new hotel is showing wear and tear already. The toilet paper holder had come off the wall, so the roll of paper sat on our toilet - the hole in the wall unrepaired. The robe holder was the same - just a hole left in the wall and wallpaper. The baseboards were really dusty. The flat screen tv was nice, but all the cords were hanging from it which was messy and unsightly. My main complaint is that the rooms were EXTERMELY dark. I called the front desk to ask for a brighter room and he said the rooms were dark on purpose. Hu? Seriously, I couldn't read our map in full daylight with all the lights on in the room. The two windows were 3/4 covered by very thick dark blue (almost black) curtains and couldn't be opened wider to let in more light. The closed was in a corner that had NO light at all - almost pitc dark during the day. The above bed lights sometimes didn't work. The fake palm tree blocked any light that the covered windows let in. The refirgerator didn't keep anything cold and was really noisy at night. At 2am I pulled the refrigerator out if it's built in cabinet (which broke a fingernail) so that I could unplug it. The overhead air vents were loose and also very noisy. The fan in the bathroom (which comes on automatically when you turn on the lights) was SO loud that it kept me from enjoying my morning routine because it was so obtrusive - and couldn't be turned off unless you turned off the lights. On the morning of our check out the elevator was broken and we had to haul all our very heavy luggage down the stairs. When I asked the front desk clerk if there was anyone to help us because my husband has a bad back she simply said, "and I'm pregnant." She offered to see if any of "the ladies" (who I assume were the maids) could help. I decided to hoof it and do it myself. When we finally got our luggage outside (through the basement door) the door automatically locked and we wouldn't have been able to get back in the hotel so I had my young child stand there holding the door while we loaded the car. The wine and cheese reception was skimpy, and the front desk clerk was gone when we arrived and they keep the white wine locked in the wine cooler, so red was the only option. There was a small amount of cheese available, so I felt like I couldn't take more than one or two cubes because I wanted to leave enough for the other guests in the lobby. There were no beverage options for kids except for ice water. So, what did I like? Well, the location was good for walking to the Liberty Bell area and dining options. The overall feel was unique. Some of the staff was hard working and dedicated to trying to please the guests as best they could. The breakfast options were good - and on the morning that the elevator broke they brought in Dunkin' Donuts coffee and donuts because they couldn't get to their storage room in the basement. I love Dunkin' donuts coffee - so that was a fun option and shows that the staff did try to go out of their way to provide a good morning experience despite the inconvenience of the broken elevator.
- Official Description (provided by the hotel):
- The Independent is a 24-room boutique hotel located in a fully restored Georgian-Revival building located at 1234 Locust Street in the vibrant Midtown Village area of Center City, Philadelphia. Now listed on the National Register of Historic Places, The Independent is ideal for tourists and business travelers looking for a grand feel in a boutique, personalized hotel experience. Our guests experience luxury accommodations in the heart of Philadelphia, and are able to walk to theaters, the Liberty Bell, Independence Hall, Rittenhouse and other Philadelphia attractions. ... more less
- Reservation Options:
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- Also Known As:
- The Independent Hotel Philadelphia
- Independent Hotel Philadelphia
- Independent Boutique Hotel Philadelphia