We picked this hotel because of the high ratings on Tripadvisor and its close proximity to Jefferson Medical Center. We pulled up to the hotel and there is no lobby. You have to take an elevator to the second floor therefore there is no security in front of the hotel and Philadelphia has no shortage of people hanging in doorways and homeless. I appreciate a doorman.
Check-in was quick, friendly, and efficient. We had room 504. STAY AWAY. The floor was badly water damaged with a rug covering it which did not bother me. Size was adequate and the bed was comfy. The bathroom was a joke. It had an odd layout, was freezing, the shower had no curtain or door so the floor got wet. There was minimal hot water at 6 am and the pressure kept fluctuating. Mold in the grout was off-putting. Just not what we or anyone would expect. At night you would hear the elevator constantly and the opening door would sound like someone throwing rocks down a metal slide. Then, at 2 am, we heard loud yelling in the street until 3:30 am. This was from taxi drivers yelling at each other and honking their horns as the local clubs let out. Could not go back to sleep. No security latch on the door left me feeling a little less secure.
Free breakfast was offered but I don't consider what they offered as much. A box of cereal, some bread products, juice and fruit served in your room was all there was. And getting back to my nervous feeling, there is a commemorative plaque to a police officer who was shot on front of the hotel. This hotel is certainly not worth a second trip. I'll go back to the Latham or Sofitel where the price is comparable but services exceed.
Avoid any room near the dilapidated elevator
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for reviewing The Independent - we're sorry for any confusion regarding the entry of our hotel. We can assure you the safety of our guests is a top priority- The doors remain locked outside between the hours of 10:00pm-7:00am to ensure only hotel guests are entering by room key. I appreciate your feedback on the quality of the bathroom, and I can assure you these issues have been addressed.
Our hotel has a unique security latch on all the doors that can be secured by lifting up the handle. I apologize for this not being communicated to you.
We would love for you to come back and give us a second chance to provide the service we strive for as well as the standards you are expecting as a valued guest! We will be sure to put you in a room with a courtyard view away from the street noise and elevator.
Thanks again for all of your feedback.
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.