Travelling from Ireland to Philly for the YMCA convention, it was my first time back to the city for ten years, so I was excited. What I hadn't banked on was the massive change in currency exchange facilities at hotels in the States. I had several American Express US dollar travellers cheques, and the hotel was not able to immediately give me dollars as would have been standard years ago. One guy at the desk had said to me that a Travelex would be open on Saturday- which it was not, so I went back to the desk and found Mary. She was brilliant, and went above and beyond the call of duty to help me out. First she tried phoning several banks to see if any were open locally (they weren't) and eventually she phoned a cash checking store in South Philly who said they would accept them (at a hefty fee but I had no other option!) She was frustrated on my behalf that what should have been an easy simple transaction (as it used to be) had turned into a major ordeal. So, she actually drove me all the way to cash the cheques herself involving a lovely and unexpected tour of South Philadelphia! It is wonderful that the true meaning of 'customer service' still exists in the City of Brotherly Love. Mary also helped me and my colleagues book tours on our downtime, and always smiled and waved when she saw us pass through the lobby. She made a regular stay at the Sheraton GREAT.
- Official Description (provided by the hotel):
- Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more less
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- Also Known As:
- Sheraton Philadelphia City Center Hotel
- Sheraton City Center Hotel
- Sheraton Hotel Philadelphia
- Philadelphia Sheraton