We booked a room at this hotel for the weekend of June 15, 2013 to participate in the Color Me Rad event in Philadelphia. We arrived around noon although check-in was not until 3 pm. The hotel desk informed us upon arrival that our room was indeed ready which made us happy. We were given our room keys and told we were on the 26th floor - the top floor! I couldn't wait to see what kind of view we would have from our room.
As we made our way down the hallway towards our room, housekeeping was bustling about cleaning other rooms. We found our room and as my husband was sliding the key through the lock, I said 'please let this room be nice' (we've had some real doozies, believe me). As we went to open the door, we realized that the inside security bar was firmly against the door, indicating someone was in our room. We tried again and knocked, no answer. My husband then went to retrieve the housekeeper to see what was going on as we had been clearly told by the front desk that our room was ready. The housekeeper tried our key and made an attempt to open the door, but the inside security bar kept her from doing so. She then indicated that someone was definitely still in the room. She called out but there was no answer and the silence on the other side made me start to wonder. Off she went to get Hotel Security. We stood in the hallway waiting for him to arrive and within 5 minutes he was there standing with us. He too tried to open the door and again, no luck. He called into the room and no answer. So then he made a decision to try and kick the door open. No such luck. He said he would have to call Maintenance and have the door opened for us and said it may be awhile and escorted us to the Club Lounge which was on the same floor. The Lounge was currently empty and being restocked but he told us to help ourselves to any beverage or snack while we waited. I was more engrossed with the view of the city from the 26th floor which looked down upon Logan Circle and the fountain. Breathtaking! And excited because I knew our room was on the same side so the view would be just as spectacular.
I had no more than finished taking a picture of the view when Hotel Security arrived to say our room was now available to enter. It had only taken less than 5 minutes to fix the problem. We eagerly went back down the hallway and entered our room. It was a nice clean large room with nice furnishings and a very comfortable King bed. Bathroom was large and clean (thank goodness!). Amenities were plentiful including a new shower scrubby still in wrapped plastic.
Once we dropped off our luggage and freshened up, we decided to find a place for lunch. In the lobby we asked the Hotel Concierge on suggestions and he gave us many within walking distance. Off we set on foot and explored the next several blocks of the city. After lunch, we spent several hours wandering about and found ourselves in the Reading Terminal Market only a few blocks from our hotel. This is a must see when visiting Central City. Jam packed with all kinds of food vendors and markets of fresh fish, baked goods, farm fresh fruit, vegetables, flowers, ice cream, chocolates, spices, --you name it. They even had a small wine store that had tastings.
Our evening at the Sheraton consisted of dining at the hotel restaurant, Phillips Seafood. Everyone there treated us very well and catered to our every need. We both looked over the menu and decided to go with the special prix fixe menu for $35 pp. The menu consisted of 3 courses: appetizer of crab soup or house salad; main course of a variety of plates (although we both chose the crab cakes and mashed potatoes); and dessert of either a huge slice of extra rich double chocolate layer cake or a huge slice of cheesecake with caramel sauce and strawberries. Our meal was fabulous!! Everything was delicious and plentiful. I love crab cakes and could only finish one (each plate had two) so my hubby took my second one. By dessert we were so stuffed we couldn't stand it and rolled ourselves out and up to our room to watch the sun set over the city. It was a beautiful sight.
The King bed in our room was wonderful....lush bedding and soft crisp cotton sheets. Two big pillows each. A rather heavy lush duvet covered the top which made us a bit warm so we removed that and left the sheet and blanket for covering. The room was incredibly quiet for being such a large hotel and in a busy location of the city. We both slept very well.
4 things of note:
Parking is not free and to park in their underground lot is $38/day. And the parking spaces are small and crammed into what seemed like a small garage. Easy to access and navigate though.
The air conditioner in our room did not cool the air as much as we would have liked. Being on the west side of the hotel, our room took in a lot of daytime heat (even with the curtains drawn). We both like a cold room for sleeping and both felt a bit warm overnight.
This is a 'pet friendly' hotel although we only saw a few small dogs in the lobby. No barking noises overnight, however I did detect a 'slight' pet urine smell in our room on occasions and noted there was a small carpet stain just inside the door to our room. I have a keen nose and always pick these things up - my husband did not seem to notice but it was a small annoyance for me.
The shower did not maintain a consistent temperature. We both had to keep readjusting the water temp as it would go from hot to cold back to hot. And the shower pressure was good but so incredibly loud that I'm sure the neighbor next door knew we were in the shower. The drain did not drain water very quickly so you were left standing in a tub of water.
Other than those 4 items above, this was a very very nice hotel. Would I stay here again? Absolutely. Great location, clean room, very helpful and friendly staff, wonderful views. I give this hotel 8 out of 10 stars for the price we paid to stay in the middle of Philly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.