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“Great deal, great service” 5 of 5 stars
Review of Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
3.5 of 5 Hotel   |   201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103 (City Center West)   |  
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Breakfast for 2 Included
Ranked #52 of 83 Hotels in Philadelphia
laurendavis
Top Contributor
66 reviews 66 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
“Great deal, great service”
5 of 5 stars Reviewed November 11, 2007

We booked this hotel thru priceline for $95 a night. We were a little nervous b/c Priceline had it listed as a 3* and we usually only book 4* thru them (since you never know what you'll get). We arrived at 9am on a Friday morning and doubted they would let us check in so early. Not only did they let us check in, the awesome desk person (Pippa) upgraded us to the Starwood Preferred floor, gave us an amazing view of the Benjamin Franklin parkway and art museum, and a king bed non smoking, just as we wanted. The bed was very large, the room was a great size (even had a couch in it) and it was very clean. We had fantastic service thru them the entire time - from door men to concierge (although, don't take her advice on breakfast... the place she sent us was awful - yoni's), we experienced great service. The city seems really spread out, so I don't know what an ideal location is... but that would be the only negative about this hotel. It is a little on the outskirts. But we figured all the walking was good for all the eating we did.

  • Stayed November 2007, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Milwaukee
Top Contributor
59 reviews 59 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed October 22, 2007

I had a Priceline bid of $100.00 accepted by this hotel. For that price the hotel is a steal. There are several negative posts about this hotel, but most were written last spring. It appears they are improving.

The biggest negative in my mind (and it's not really bad) is the location. Although you can find many restaurants and shops within about 3 or 4 blocks, there is not much within the immediate vicinity.

I had a car and I think it was an excellent central city location for a car, easy in and out and freeway access.

I also walked around the center city quite a bit and found the location good since I don't mind walking.

The parking was $25.00 per nite for self parking underground. I was thinking of parking cheaper in the Gateway parking lot between 15th and 16th streets on Spring, but opted for the safety and security of hotel parking.

The hotel could use some updating, but most everything worked okay. The TV was not the best, but I did not come to Philly to watch tv.

The room was very clean.

The bed was very comfy. The bathroom was big enough and the marble counter top was nice. The plumbing worked fine.

The door stuck, but after the first few times I found a quick kick at the bottom of the door as I pushed solved that little problem.

I did not eat in the restaurant or use any of the other services.

I would definitely stay at this hotel again although I would prefer another center city location if the price was comparable.

  • Liked — price
  • Disliked — location
  • Stayed October 2007, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed October 17, 2007

I stayed at the Sheraton Philadelphia for a conference at the convention center in October. I am an SPG Gold Member and was given a room on the 25th "SPG Floor". Overall, I would only give it 3 stars.

The lobby is very plain and looks like a Ramada with nothing special at all. Also, the carpets were dirty and nobody opened the doors or offered to take my bags. The food in the lounge was okay but again I felt like I was in a Ramada at best.

The room was okay with the usual comfortable Sheraton bed. Unfortunately, the bathroom was small and my shower curtain was ripped. As mentionned, my bathroom was small but I guess this is standard for a hotel built in the 70 or 80s (my guess on the age of this hotel). The TV was pretty pathetic - a standard 25 or 27 inch TV. Of special note, the elevators were disgusting - dirty and so jerky some people became nauseated.

The location is okay. Not far from the downtown shopping/dining core and within walking distance of some attractions. I had a nice view from my 25th floor room.

On the plus side, the front desk staff were generally helpful and polite.

I would not return here again.

  • Stayed October 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Charlotte
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 15, 2007

I was surprised at such good service and accomodations after reading the reviews. I was at the hotel for three nights for a conference at the convention center. The beds were very soft and comfortable and my room was clean. I had excellent service all around with: checking in, eating at the hotel bars and restaurants as well as getting a ride back to the airport. I also had an amazing view of the city from the 21st floor which was an added bonus. Overall, I was quite pleased with my stay and had no complaints.

Stayed October 2007
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London, United Kingdom
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 8, 2007

Stayed here for one night only as we were in town for a wedding.

No problems with this hotel and it was what I expect from a Sheraton. The room was big and the bed was massive and very comfortable. The decor was tasteful. Everything was clean and the bathroom was nice. Sounds like we stayed at a different hotel compared to what other people have written on here, I really didn't see any of the problems people mentioned.

It was reasonably priced for being downtown and was about 10 mins walk to the main shopping area, but about 5 mins from Logan Square. I think our rate was 179 for a king room.

Probably won't be back to Philly but would stay there again. Friends had stayed in the Club Quarters, and said it was awful, and I don't think it was that much cheaper.

  • Stayed September 2007, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 7, 2007

checked in late after a concert..room was clean..but on a friday nite nothing to eat...neither resturant or even the bar served food after 11:00.kinda strange to me a big city hotel would not have anything open on a friday nite. the handed me some menus for takeout pizza... real classy

  • Stayed October 2007, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed October 2, 2007

It is an overpriced hotel. I thought a hotel in center city philadelphia provides me with good value for money, but i guess I was wrong. The bed rooms are small, and they threw me into a triangle shaped room. no courtesy of staff and no good facilities. overall, it is a big big disappointment

  • Stayed June 2007
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Phone Number:
Location: United States > Pennsylvania > Philadelphia > City Center West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Official Description (provided by the hotel):
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton

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