We stayed at this hotel during the weekend of Penn's high school mock trial competition, along with several other school groups. Initial check-in was quick; the service at the desk friendly and efficient. The lobby was clean and well-decorated. There were several elevators and throughout our stay, never waited long for one.
Upon entering the room to which we were assigned, we discovered the lights were on, suitcases and camera bags were lying around the room. Fortunately, there appeared to be no people in the room. We returned to the registration desk and for our inconvenience were offered a suite, which we gladly accepted. The suite had a king-sized bed, separate living room area and a small kitchenette. There were four of us, so we needed two beds. Although the sofa pulled out into a bed, we know from past experiences that the sofa beds tend to be uncomfortable. The room appeared to be very worn and dusty. When my children pulled the cushions off the sofa to see if it was a sofa bed, there were crumbs and other particles lying underneath.
I once again returned to the registration desk and asked if there was a room available with two beds. The lady at the desk seemed surprised that we would turn down the suite, but checked for another room and informed me that there was only one room with two beds available. I was quite upset with this due to the fact that I made my reservation in October for this trip and it was only 6pm. I knew others from our group had not yet arrived and had identical room requirements to ours.
We took the room and proceeded to the 16th floor. When we got off the elevator, all the housekeeping doors were open just off the elevator. There were several housekeeping attendants on the floor, who seemed to be socializing; there were carts with towels, dirty linens and garbage all over our end of the hall. The floors in the hall appear as if they haven't been swept for weeks. Although our room was relatively clean, the furniture and fixtures were outdated and worn. The carpeting was stained; a piece of trim near the floor had fallen off. There was no refrigerator, although I was told by others in our group that their rooms had them. There were obvious signs of previous water leaks in the ceiling which were painted over but the plaster not repaired. The room was very small, although I have come to expect that in a city hotel. The floor in the bathroom could have used a scrubbing, although it wasn't filthy.
Cleaning on our hall continued past 10pm until I was finally so tired I fell asleep anyway. Vacuums were being run outside our door, conversations by housekeeping staff could be overheard and doors were being open and closed. When I left our room in the morning, I noticed that the hall still seemed dirty and unswept, which I found puzzling.
The only restaurant in the hotel serves Asian cuisine. Since my family and I don't particularly like this type of food, we had to leave the hotel for each meal which was quite inconvenient.
Location of the hotel is ideal if you are visiting Penn or Drexel. Everything is within walking distance. This area of the city seems relatively safe. College-age folks were often seen walking
alone in the areas around the hotel. There are plenty of small restaurants (chain and local) in the area, as well as a Wawa's across the street. There is also a CVS Pharmacy just a couple blocks away.
We parked our car in the Sheraton's parking garage for the entire weekend and had no reason to move it. Upon our departure, we realized parking for Sheraton guests was $25/day with a voucher, which we were not given at check-out. We did not know to ask for one either. The attendant allowed us to provide our hotel receipt (which was packed in our bags in the back of the car) and gave us the guest rate with that documentation.
Overall, I was terribly unimpressed with this hotel. Although I always book hotels with high Trip Advisor ratings, I booked this hotel because others in our group did and we received a discounted rate through the arrangements made by Penn. Even with the reduced rate, I felt we received little for what we paid. If we return to this tournament next year, I will be booking at the Hilton across the street.
- Also Known As:
- Sheraton Philadelphia University City Resort
- Sheraton Philadelphia
- Philadelphia Sheraton
- Official Description (provided by the hotel):
- Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more less
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