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“Never again” 1 of 5 stars
Review of Sheraton Philadelphia University City Hotel

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Sheraton Philadelphia University City Hotel
3.5 of 5 Resort   |   3549 Chestnut Street, Philadelphia, PA 19104 (University City)   |  
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Special Offer
Breakfast for 2 Included
Ranked #49 of 83 Hotels in Philadelphia
2 reviews
1 helpful vote 1 helpful vote
“Never again”
1 of 5 stars Reviewed December 20, 2012 via mobile

Initially chosen for the location, 4 blocks from U Penn Hospital, would rather have been further away at a nicer place. Upon entry into lobby and checking in, was met with an individual that clearly did not get trained in proper customer service behavior. He was unfriendly, unhelpful, unkempt, and seemed annoyed that we were bothering him. The overall smell of the hotel is stale and old. The room was clean but as many have also noted, needs to be updated. No fridge in the room and the bathroom offers the absolute minimum in functionality. Would never stay here ever again and would encourage others to look elsewhere before staying at this hotel.

Stayed December 2012
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489 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Chicago, Illinois
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 18, 2012

Philadelphia was a pit stop stay before my Delaware meeting. This Sheraton was near the Amtrak station, making it attractive to get to Wilmington. Proximity to transportation is the only attractive thing I can report. SERVICE: A delayed flight prompted me to call the hotel. Hotel Staff said if I used a credit card the reservation was good until midnight. I'm perplexed that me calling to verify I'm enroute doesn't trump a credit card and hold my room past 12 if needed. He verified my king bed request; 40 minutes later I was given two beds. ACCOMMODATIONS: The hotel is situated among University of Pennsylvania and other schools/medical centers and is probably geared to visiting parents or students. My room was very "tired" - old furniture, stained carpet and dirty walls. Bedside light didn't work; no convenient plug in for blackberry charger. Noise is a factor; I could hear guest in next room using the bathroom. Staff encountered in hallways were not friendly - which I've come to count on everywhere I go. Sorry Sheraton. You really miss the mark in University City.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Centralia, Texas
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 16, 2012

Conveniently located near Penn and Drexel. The room was comfortable and adequately furnished, but it just looked dated. Tip: The $20/day fee to get access to the club room made the stay more comfortable. I spent several hours doing laptop work up there. The food was so-so, decent fruit plates, but the satay was dry and not very flavorful. Friendly staff.

Room Tip: If you're going to spend several waking hours in the room, consider buying access to the club ro...
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 15, 2012

I'd stay here again especially with the $99 deal I found on the web site, but I'd ask for a room facing away from the street, because with a big single-pane window looking down on a street that's a regular ambulance route, it can be a little noisy.

I found the staff friendly and helpful, but I didn't need to ask for much, so I can't judge very well. The room was generally nice and in good shape, but needing attention in some aspects: seriously rusty doorframe, mold on the ceiling above the shower, and scotch tape on the faucet.

As many have said, the location is good for Drexel and Penn; it's also a reasonably short and safe-feeling walk from the main train station (30th St.) if you are arriving on Amtrak or taking the train from the airport (which conveniently goes directly to each terminal).

Despite the room needing a little attention to detail, there are areas in which you get top quality--for example the in-room Starbucks coffee tasted a lot better than what I'd been drinking in a lower-tier hotel the prior few days.

Room Tip: Higher floors and the north side are likely to be quieter.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pa
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 14, 2012

Parking garage was a pain in the butt. Very narrow, but right underneath/beside hotel. Rooms were ok in size and decor. Liked the club floor for breakfast. When checking in, ask questions because front desk doesn't volunteer any information. Last day, key didn't work, and it was only 8:00 am.

Room Tip: Get club flors or right below for added security and convenience.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 13, 2012 via mobile

Stayed here for almost two weeks, and fell in love with the staff! They were great- from the front desk all the way to house keeping! Went above and beyond to be helpful, great tips on where to go and what to eat. Could not have had a better experience!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Juan Capistrano, California
Top Contributor
264 reviews 264 reviews
74 hotel reviews
Reviews in 84 cities Reviews in 84 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed November 26, 2012

This Sheraton is right next to the University of Pennsylvania. It's a little tired in it's decor and layout, but is a decent place to stay. My favorite part was the Chinese restaurant in the lobby. The woman who checked us in was also very helpful. They can do better with their map of the area.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPhiladelphia, Manager at Sheraton Philadelphia University City Hotel, responded to this review, November 29, 2012
Dear CaTraveler7777,
We truly appreciate you taking the time to write a review of our hotel. Our lobby restaurant, Sang Kee Noodle House, is a great place for Asian cuisine in University City! We hope to have you back as a guest soon!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Phone Number:
Location: United States > Pennsylvania > Philadelphia > University City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 83 Hotels in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Official Description (provided by the hotel):
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 
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Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton

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