We stayed at the hotel last Saturday night for a getaway. Having stayed at the Four Seasons, Westin and Ritz Carlton, it's clear that the Hyatt just doesn't measure up. Our room was quite small and a bit shoddy. We requested a King but had to make do with a Queen because that's all they had. The bathroom was the highlight and we enjoyed the terrific water pressure. We had a delicious breakfast at Ninteen but the server was subpar.
Upon check-in, they asked which Sunday paper we'd like delivered. When there was no paper the next morning, we went to the front desk to inquire. We were originally given Saturday's paper and then told they'd look into it. We stepped into the dining room for breakfast and the frontdesk person said she'd bring one over. An hour later, we had no paper and asked again. We were told that there weren't enough delivered. No apology, no more explanation. While this is a small thing, the experience convinces me that the Hyatt is not playing in the big leagues.
There are so many excellent hotels in the city. One of them will get out future business.
- Official Description (provided by the hotel):
- A magnificently restored historic National Landmark, the hotel is conveniently located in the heart of Philadelphia's business, restaurant, shopping and theatre districts. Featuring 172 spacious guest rooms, this historic luxury property appeal to all. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt At The Bellevue Hotel Philadelphia
- Hyatt Philadelphia
- Park Hyatt Philadelphia
- Philadelphia Hyatt