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“Above Average @ a Good Location with several Conveniences” 4 of 5 stars
Review of Hyatt at The Bellevue

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Hyatt at The Bellevue
4.0 of 5 Hotel   |   200 South Broad Street, Philadelphia, PA 19102   |  
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Ranked #28 of 82 hotels in Philadelphia
Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Above Average @ a Good Location with several Conveniences”
4 of 5 stars Reviewed September 29, 2013

SUMMARY

Overall this hotel has a high level of service and nice rooms. It's location on Broad Street is ideal for access to downtown Philly. While this hotel is not inexpensive, it is cheaper than several similar hotels in the area.

I would certainly consider staying here again.


ROOMS

I had initially booked a room with 2 queen beds (had initially planned to travel with others), but the room I was assigned was near the elevator (one of my pet peeves), so I switched to a smaller room, not near the elevators, with only 1 queen bed.

My room was nicely laid out, was fairly well sized, with the expected amenities, and had a walk in closet (which made things super easy). There was wireless internet, which they threw in for free (without me even mentioning anything), since I had changed rooms. There were 3 phones in the room (wired, wireless and bathroom), a larger flat screen TV, desk, dresser, night tables, etc...


CHECK IN/OUT AND PARKING (A REAL PLUS!)

The hotel has it's own "side-street" entrance, with excellent valet guys (even though I chose to self park), who made checking in/out really easy. The adjacent self-parking garage ($28 / night, with in/out privileges if you get your ticket stamped at the hotel desk) was extremely convenient and far easier than other city hotels, where parking can be a nightmare.


DETAILS

This hotel is one of those "back in the day, it was beautiful" hotels. The lobby has a huge spiral staircase with a tall ceiling and chandeliers that I imagine were once amazing. It seemed to me that there are still renovations needed, but they put their money into the rooms and services, so it was a nice stay.

There is a pool, spa, hot tub and health club in the hotel, but (unfortunately), I didn't get to check these out. Other people I ran into had only positive things to say about them.

There is an adjacent shopping area, which you can reach from the hotel lobby without going outside. The shopping area was convenient and had some nice stores, food options and a sports bar.


QUIRKS

The main lobby has only 2 elevators, which are fairly slow. On some floors there are other elevator banks, but you cannot reach the lobby from those elevators, which was both annoying and strange. There is also a large elevator bank in the adjacent shops area, which can get you to the meeting rooms quickly, but not the guest rooms (which makes sense).

My room had an analog alarm clock, which was not visible in the dark. On my first night there, the alarm went off at 4 AM (some hoax by the preceding guest?). I felt like the hotel housekeeping staff should have safeguarded me against this sort of ruse, by assuring the alarm switch was set to "off" before my arrival.

At one point during my stay, I came back to my room to find that both of my 2 room keys (fancy computer-chip cards) were unable to open the door. The hotel staff were fast and efficient in geting me some new keys, but I got this sense from them that this thing happens not infrequently.

Room Tip: If you ask for a room with 2 queen beds, these rooms are quite large. So, if you want a little extr...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Vancouver
Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 20, 2013

I really should be giving this a 4 because the rooms are a bit on the shabby side, though I understand updates are soon coming. But, the rooms are spacious, light, and very comfortable.

I wish I had done a bit of homework on this hotel before I arrived because I would have gotten a bit more out of my stay. Though I knew the hotel was old, I didn't know how old and certainly none of the history. During my stay, I kept thinking that the hotel had undergone a major restructuring along the years as certain architectural features didn't add up (the hotel lobby, the office building lobby, etc). I asked one of the staff for a quick history, and then I understood why walls, etc where were they are. The hotel was subdivided about thirty years ago becoming a hotel and office building.

Anyway, location is fabulous, you can walk just about everywhere. I walked to the Historic District and to University City. Food was excellent at the hotel, and of course, Hyatt service is always so reliably outstanding. Very friendly, energetic staff who enjoy their jobs and clearly love their Grande Dame.

I love old buildings, and though it's sad the hotel lost its original magnificent lobby, the building was preserved and they did a good job saving such a wonderful landmark. I would definitely stay here again, Before my next visit, I'll do some more reading up on the hotel and suggest that if you stay here, then you try and do the same because the hotel has a fascinating history.

Room Tip: The XIX Bar on the top floor is a popular and lively spot for both locals and guests. There is a Fre...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 17, 2013

My wife and I were married on September 7th, 2013 at the Hyatt at the Bellevue. It was an incredible affair managed wonderfully, executed with precision and hosted in a perfectly classic Philadelphia setting that exceeded ours and our guests expectations. The Bellevue Bridal Suite was an incredible room or the bride and bridesmaids to get ready in and for my wife and I to share after the reception and all of our guests continued to talk excitedly about the unique differences between their room layouts and decor. Professional and accommodating staff, ridiculously tasty food across the board and a willingness to go the extra mile.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, New Jersey, USA
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 14, 2013

Classic atmosphere Hotel in downtown area. Many restaurants are within walking distance. Parking is not that bad.

Pros : European style classic atmosphere. 19th floor has a restaurant/bar with nice balcony. Make sure to bring a camera to take a great photos.
Rooms are equipped well and clean. Has a banquet hall for wedding, etc..

Cons : Little difficult to find the parking entrance because alley is very small, and doesn't clearly show the Hyatt Sign from the street.

Room Tip: Rooms with Balcony has good view.
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 10, 2013 via mobile

Hyatts are typically out of my price range but I enjoyed my three-night stay for a business conference. Staff was very helpful and accommodating; room was clean; and housekeeping stopped in daily. The AC always worked, room had a comfortable king bed and a nice walk-in closet. Great walking location to site seeing and the subway.

I was however a little bummed to find out that the hotel doesn't have vending machines for late might snacks or a 24 hour convenience store (I felt that the area wasn't the best place to step-out alone as a tourist for food late at night) but that was my biggest let down. I would stay again if given the opportunity.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 9, 2013

I have stayed in this hotel several times and although it's very old, it is always in good shape and the personnel is very friendly. It's very well located and it's not very expensive. The building is very classic and the breakfast buffet is very good, although a little expensive.

Room Tip: Ask for an upgrade, they always have plenty of available larger rooms.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed September 4, 2013

I've stayed here a few times, and there are definite plusses. The employees are terrific, the location is excellent, and the rooms are nice. XIX is a very attractive bar/lounge with great happy hour prices on (very watered-down) drinks. Boutros in the food court downstairs has the best Greek salad anywhere.

The problem? You're in a sealed room, and THE AIR CONDITIONING DOESN'T WORK.

Each room has its own air conditioner, and as I've travelled from room to room I've noticed that not a single one works. You check in, you set the thermostat on HIGH FAN and 60 degrees. And when you check out you notice it's still hovering around 80.

On my last trip, I woke up at 4 am drenched in sweat. I called "Guest Services," and the woman gave me a couple tips she said would get the AC to work -- turn the desired temperature UP (yeah, that makes sense) and set it on AUTO. She actually offered to SEND UP A FAN. I thought, lady, I'm a business traveler, not Cho-Cho San. Twenty minutes later I agree to have an engineer come up and look at it. He tells me the "Guest Services" tips are completely wrong, and discovers the filter is two inches thick in lint. He replaces it and STILL five hours later it's approaching 80 in my room.

Sadly, that's a fatal flaw for me, and I won't be back. I don't care how nice the place looks: I want to wake up with a smile on my face. I DON'T want to wake up when it's pitch black outside to throw clothes on and force these people do their goddarned jobs.

Stayed September 2013, traveled as a couple
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Additional Information about Hyatt at The Bellevue

Address: 200 South Broad Street, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Philadelphia
#11 Luxury Hotel in Philadelphia
#19 Romantic Hotel in Philadelphia
#22 Family Hotel in Philadelphia
#32 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt at The Bellevue 4*
Official Description (provided by the hotel):
A magnificently restored historic National Landmark, the hotel is conveniently located in the heart of Philadelphia's business, restaurant, shopping and theatre districts. Featuring 172 spacious guest rooms, this historic luxury property appeal to all. ... more   less 
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Also Known As:
Hyatt At The Bellevue Hotel Philadelphia
Hyatt Philadelphia
Park Hyatt Philadelphia
Philadelphia Hyatt

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