I've stayed here a few times, and there are definite plusses. The employees are terrific, the location is excellent, and the rooms are nice. XIX is a very attractive bar/lounge with great happy hour prices on (very watered-down) drinks. Boutros in the food court downstairs has the best Greek salad anywhere.
The problem? You're in a sealed room, and THE AIR CONDITIONING DOESN'T WORK.
Each room has its own air conditioner, and as I've travelled from room to room I've noticed that not a single one works. You check in, you set the thermostat on HIGH FAN and 60 degrees. And when you check out you notice it's still hovering around 80.
On my last trip, I woke up at 4 am drenched in sweat. I called "Guest Services," and the woman gave me a couple tips she said would get the AC to work -- turn the desired temperature UP (yeah, that makes sense) and set it on AUTO. She actually offered to SEND UP A FAN. I thought, lady, I'm a business traveler, not Cho-Cho San. Twenty minutes later I agree to have an engineer come up and look at it. He tells me the "Guest Services" tips are completely wrong, and discovers the filter is two inches thick in lint. He replaces it and STILL five hours later it's approaching 80 in my room.
Sadly, that's a fatal flaw for me, and I won't be back. I don't care how nice the place looks: I want to wake up with a smile on my face. I DON'T want to wake up when it's pitch black outside to throw clothes on and force these people do their goddarned jobs.
- Also Known As:
- Hyatt At The Bellevue Hotel Philadelphia
- Hyatt At The Bellevue Hotel
- Park Hyatt Bellevue
- Hyatt Philadelphia
- Park Hyatt Philadelphia
- Philadelphia Hyatt
- Official Description (provided by the hotel):
- A magnificently restored historic National Landmark, the hotel is conveniently located in the heart of Philadelphia's business, restaurant, shopping and theatre districts. Featuring 172 spacious guest rooms, this historic luxury property appeal to all. ... more less
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