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“Great Location around historic downtown” 4 of 5 stars
Review of Hyatt at The Bellevue

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Hyatt at The Bellevue
4.0 of 5 Hotel   |   200 South Broad Street, Philadelphia, PA 19102   |  
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Ranked #29 of 82 hotels in Philadelphia
Top Contributor
84 reviews 84 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
“Great Location around historic downtown”
4 of 5 stars Reviewed April 11, 2013

This property is in a historic building that is very beautiful and charming with some of the original trims, moldings, marble, lighting from the early 1900's in the common areas. The Hyatt is in the middle of updating the guest rooms which are quite old but clean, spacious, and comfortable. We had two rooms (a King and 2 queens) that were in a corner that were nice and quiet. We had asked for connecting rooms. The rooms were not connecting, but had an alcove between the rooms that you could close and lock for more privacy. Unfortunately our rooms were not updated yet. A staff member told me that the suites that overlook the inside atrium were updated first. Our rooms had really nice views of downtown philly. The location was easy to get around. Close to the best shopping in town, the Reading terminal, the Masonic Temple, City Hall, great restaurants were within walking distance, also. We were able to walk about everywhere or take the tour bus or a cab to locations that were further off. The bar upstairs was gorgeous and had weekday happy hour. Wonderful drinks were included on the happy hour menu. The bar is quite popular with the locals after work. The connected dining room (XIX) which is also on the top floor had a very nice breakfast buffet and menu; it also was beautiful with incredible views of the city. My only complaint would be that there is not a separate concierge. You end up talking to the staff at the front desk. The lobby is quite small and that may be the reason why they do not have a separate concierge desk. Our bell hop was very informative and had great restaurant suggestions. We did preorder some wine and chocolates for our rooms with the online concierge service before we arrived and were disappointed when we did not see them upon checkin. The restaurant manager was very apologetic and personally brought the items to our room. Another problem that we had was on a rainy day we tried to get a cab. The valet said it would be a long wait since it was raining and we should wait in the lobby. Another family was also waiting in the lobby for a cab. The valet was hiding from the rain under the awning in the back drive of the hotel instead of hailing a cab from the street. I could not believe it. He expected the cabs to just show up. I went out the other side of the buiding and hailed a cab ( 2 actually stopped) within seconds. For a hotel of this level, I would expect the service to be a little more fine tuned. I will stay here again for the location and bar. Also, there is a 3 story sports club with a lap pool, lots of equipment and bball courts that Hyatt guest can use for free that is connected to the building. I believe the spa is over there also.

Room Tip: Even though the outside rooms are not renovated, they are quieter. Also get one on a high floor for...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine N, Director of Rooms at Hyatt at The Bellevue, responded to this review, April 12, 2013
Thank you for taking the time to give us your feedback regarding your recent visit with us. I am glad that you enjoyed your stay and appreciated the size of our rooms and our XIX restaurant and lounge. We would like to sincerely offer our apologies for the poor service from valet regarding hailing a taxi. You are absolutely right that we should have been on the street working to get you a taxi and we will certainly address the issue. I also wanted to inform you that we will be renovating the remaining of our rooms, corrridors, elevators and lobby towards the end of the year into the beginning of 2014.

Again, thank you for your feedback and we do hope that you will come visit us again soon.

Sincerely,
Christine Nerone
Christine.Nerone@Hyatt.com
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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English first
Allen, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 9, 2013

This is a great property. Everything from check-in to check-out was smooth. Staff is professional and helpful. Rooms are great. The location is excellent; close to the subway. In room dining is above standard. I was at the property for a concert being held nearby. The bell staff was helpful in getting taxis and with directions.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine N, Director of Rooms at Hyatt at The Bellevue, responded to this review, April 10, 2013
Thank you for taking the time to give us your feedback from your recent visit with us. We are so glad that you enjoyed your stay at our property and received the level of service that Hyatt pride's itself on. We hope that you will visit us again soon.

Sincerely,
Christine Nerone
Christine.Nerone@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, PA USA
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 8, 2013

The Hyatt at the Bellevue is a classic, old-style hotel just south of City Hall. The rooms are large and comfortable; however, it is beginning to show its age. The room furniture is old and worn, and the carpet is long overdue for replacement. The bathrooms have been remodeled - a plus. The view from my room - of a cooling tower - was not great. Only one electrical outlet near the desk - a challenge with so many electronic devices these days.

Only two elevators are available to take you from reception to your floor (an issue at busy times such as 7;30-8 in the morning).

A nice hotel, but, at $200+ a night, one might expect more.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine N, Director of Rooms at Hyatt at The Bellevue, responded to this review, April 10, 2013
Thank you for taking the time to give us your feedback regarding your recent visit with us. We understand that our hotel is beginning to show its age and want to inform you that we have renovated all of our guest room suites and their connectors. Beginning in December we will complete all of our remaining guest rooms, corridors, elevators and lobby area. We also understand our guest's need for electrical outlets and this will be addressed during our renovation. In the meantime, Hyatt at The Bellevue continues to offer a quality product and the level of service that Hyatt pride's itself on.

Again, we appreciate your feedback and hope that if given the opportunity you will visit us again.

Sincerely,
Christine Nerone
Christine.Nerone@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 3, 2013

First the good news: This old hotel has been beautifully restored and feels grand. The chair lift into the hotel was quiet and easy to operate with staff always prompt and helpful. Our room was clean, had a spectacular view, and was very spacious, making it perfect for a wheelchair user like me. The doorways were wide and doors easy to manage. Towels and toiletries were thoughtfully placed within reach in the bathroom which was also very large, giving me plenty of turning radius for the chair. I loved the sink which was both accessible and included lovely counter space. The adjoining sports club to which we had free access is fabulous with a full range of free weights and machines accessible for wheelchairs. The staff was helpful and accomodating. I especially loved the arm bicycle. The Pagano's Cafe served healthy and yummy food.
Now the bad news: Even though advertized as an ADA room with tub, the bathroom inexplicably had no grab bars. The closet only had a high bar that was hard to reach. We could also hear all the hall noises. That's it--everything else about this hotel is great.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine N, Director of Rooms at Hyatt at The Bellevue, responded to this review, April 6, 2013
Thank you for taking the time to give us your feedback regarding your recent visit with us. We are glad that you enjoyed your stay and found the hotel and staff accomodating to your needs. We apologize that the lack of a grab bar in your shower caused you difficulties. Our hotel will be undergoing renovations toward the end of this year and we will certainly consider your feedback when redesigning our ADA rooms.

Again, thank you for your feedback and we hope to host you as our guest again soon.

Sincerely,
Christine Nerone
Christine.Nerone@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haymarket, Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 31, 2013 via mobile

Service at this Hyatt is bar-none, the best. From the moment you check in to the minute you leave, the exceptional staff is always wanting to help out and make your stay the best ever. Thanks especially to Ms. Nerone for making this a great trip for me an the family while visiting Philadelphia! Can't wait to come back.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 21, 2013

When you visit Philadelphia, you can't help but be struck by the Second Empire-style architecture. From the art museum to city hall, it's everywhere. The Hyatt offers that same sense of grandeur in this hotel. Now, don't get me wrong--it's an old building. It has plaster walls and a I'm-visiting-my-rich-grandfather tone on the hotel floors and in the rooms but the halls are VERY wide and the rooms have high ceilings and cool views. Of the inside of the building. Odd, but unique. [There is an area in the center of the building that offers brunch and catering. My room looked down on this area.] The building has a aristocratic air to the main lobby and front entrance. And there is a Starbucks in the downstairs area, across from The Palm if you are a java junkie like me.

Upsides:
- in the heart of downtown = cheap cab rides
- spacious rooms
- Starbucks and eating/drinking options inside the building
- comfy beds
- good value

Downsides:
- slightly tired décor
- slightly pretentious people stay here
- I'm not über-wealthy (see above)

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine N, Director of Rooms at Hyatt at The Bellevue, responded to this review, April 2, 2013
Thank you for taking the time to give us your feedback regarding your recent visit with us. We are glad that you enjoyed your stay and your time in Philadelphia. Our city and our hotel pride ourselves on the grandeur of our buildings, we are so glad that you appreciate our history. We hope that you will come visit us again soon.

Sincerely,
Christine Nerone
Director of Rooms
Christine.Nerone@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
4 of 5 stars Reviewed March 19, 2013

the staff is helpful and warm, the building is in a grand old style, the beds are excellent, the location is unbeatable for the price the buffet breakfast is also a great value set in a pretty room with stunning views, the connecting gym is better than most

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine N, Director of Rooms at Hyatt at The Bellevue, responded to this review, March 21, 2013
Thank you for giving us your feedback from your recent visit with us. We are so glad to hear that you enjoyed your stay and took advantage of the great breakfast in XIX. We look forward to serving you in the future.

Sincerely,
Christine Nerone
Christine.Nerone@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt at The Bellevue

Address: 200 South Broad Street, Philadelphia, PA 19102
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Philadelphia
#12 Luxury Hotel in Philadelphia
#23 Family Hotel in Philadelphia
#24 Romantic Hotel in Philadelphia
#33 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt at The Bellevue 4*
Official Description (provided by the hotel):
A magnificently restored historic National Landmark, the hotel is conveniently located in the heart of Philadelphia's business, restaurant, shopping and theatre districts. Featuring 172 spacious guest rooms, this historic luxury property appeal to all. ... more   less 
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Also Known As:
Hyatt At The Bellevue Hotel Philadelphia
Hyatt Philadelphia
Park Hyatt Philadelphia
Philadelphia Hyatt

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