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“Lack of service” 3 of 5 stars
Review of Rodeway Inn Center City

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Rodeway Inn Center City
2.0 of 5 Hotel   |   1208 Walnut Street, Philadelphia, PA 19107   |  
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Ranked #34 of 83 Hotels in Philadelphia
Nis, Serbia
1 review
“Lack of service”
3 of 5 stars Reviewed October 16, 2013

Room was very clea, but it was a little bit small. Two of us had a problem fitting in. Bed was really comfortable and more than big enough. However the lady on the front desk ( with short hair) was impolite and lacked frendliness. She was completely not interested in helping. It seemed like she doesn't want to be there.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodeway1208, Guest Relations Manager at Rodeway Inn Center City, responded to this review, October 25, 2013
I apologize on behalf of my staff member mentioned above. Our goal is to go above and beyond to exceed your expectations and it is unfortunate that you did not receive that. We have take the necessary actions to correct and reprimand this employee as we have a zero tolerance for this sort of behavior. We hope that you will give us another opportunity to make your stay an enjoyable one the next time that you are in the area.

Thomas
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Indianapolis, Indiana
1 review
4 of 5 stars Reviewed October 11, 2013

I was travelling on business and I couldn't justify the rates at the some of the other Center City hotels. I wasn't sure what to expect, but I have to say that I was pleasantly surprised. Located just a couple of blocks from the historic heart of Philly this place was really cool. It is an older building, but that is part of what I liked. This place has a lot of character! The rooms were clean and comfortable, the employees were friendly and helpful, and the service was fantastic! Thanks especially to Susan for all of your help!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodeway1208, Guest Relations Manager at Rodeway Inn Center City, responded to this review, October 25, 2013
Thank you so much for taking the time to write a review of our hotel. We are glad that you enjoyed your stay and we look forward to being able to have you as our guest the next time that you are in Philadelphia!

Thomas
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Top Contributor
76 reviews 76 reviews
13 hotel reviews
Reviews in 32 cities Reviews in 32 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed October 9, 2013

Wow, for a Rodeway Inn, albeit more expensive than most because of the locale, this far exceeded my expectations. It was clean. There were chocolates on the bed. The bedspread and linens were clean, pretty and of a high quality, not your staple generic hotel bedspread. The bed was exceedingly comfortable! It was s refreshing after having been traveling and staying in other hotels for several days with hard, slanted beds to land in this little slice of heaven for the night. The bedspread even matched the drapes, which had this really interesting texture that was wonderful to touch. The room decor was classy, clean, modern, and they provided complimentary bottles of water. The bathroom was ok. No bathtub, just a shower that needed re-grouting. The hot water did not work when I got up in the morning, though it did work for my partner the evening prior. There was a weird thing with the door, where it wasn't quite cut right to fit the carpet, so it wouldn't swing properly and you had to use your strength to push the door shut, a minor concern, but can be inconvenient when you are loaded down with luggage or you have safety concerns. Also, the elevator entry is so tiny, you almost have to shift sideways to enter. It would not be accessible for someone who is disabled or overweight on any of the upper floors. The biggest benefit is the locale: It is right in the middle of the city center, close to bars, pubs, shops, and restaurants, and rental car facilities all within walking distance. The parking garage is right across the street for $12 per entry...so if you enter once and leave your car there, parking is only $12, but if you leave and re-enter multiple times, it is $12 each day. The wi-fi is free, and the staff are nice. The lobby is pretty austere.

Room Tip: Disabled or overweight patrons should be bottom floor only
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodeway1208, Guest Relations Manager at Rodeway Inn Center City, responded to this review, October 24, 2013
Thank you for taking the time to review our hotel. I am glad that you enjoyed your stay here and we and hope to see you again soon as we are just about finished with the renovations to the room and would love to have you back to experience the difference. Thanks again!

Thomas
Guest relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2013

Great hotel and charm with service. On convention from UK stayed at this hotel; not only were we provided with great location, price and service, but also a nice view of the city with WIFI - always handy. The Meatball place across the street was unbelievable (A bit pricy though) and of course there is a starbucks directly across the street. The staff were helpful and friendly and made sure that we enjoyed our stay.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodeway1208, Public Relations Manager at Rodeway Inn Center City, responded to this review, October 8, 2013
Thank you for taking the time to write a review for us. I am glad to hear that you had a wonderful time. Yes, Marabella Meatball is definitely a great place and most of the staff here eats there pretty often. We would definitely love for you to come stay with us again the next time you find yourself in the Philly area and as always we will do whatever we can to exceed your expectations. Thanks Again!

Thomas
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
5 of 5 stars Reviewed September 27, 2013

We stayed a week in Philly coming from San Diego and couldnt have been more happy with our experience. The rate and location of the hotel is what intially drew us to this hotel and was extremely pleased with the amount of genuine care all the staff showed us. My girlfriend and I were coming out to live a sports fans wet dream and watch 2 eagle games along with a phillie and flyers game, and a huge boxing match. About a month before our stay i called the hotel to let them know i was proposing to my girlfriend while out there and Susan at the front desk helped me plan everything from the park i proposed at to the dinner we would eat afterwards, and even had all the staff along with the surprise as they set up the room with goodies after the propsal was done, and everyone went the extra mile to make my fiance feel extra special. My fiance was surprised i went the extra mile to keep everything a secret and thats what made it so special to her, but truth be told i couldnt have done any of this amazing week if it wasnt for eveyones part from Susan and Holly at the front desk to Alex, Dawn, and Priscilla at housekeeping sorry if i left anyone out. The rooms are nice and cheap enough for anyone who wants to be smack dab in the middle of everything Philadelphia has to offer and have plenty of money to take in all Philly has to offer. In my situation not only did i receive an awesome room but the service alone justified the money i spent on our trip. Thanks again for everything guys we couldnt have had a better trip honestly and cant wait to come see you guys again, we will be staying here everytime out to Philly

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodeway1208, Guest Relations Manager at Rodeway Inn Center City, responded to this review, September 29, 2013
Thanks for taking the time to review our hotel. I am glad that our staff was able to make your time here both a memorable and enjoyable one. I will be sure to let the staff know the kind words that you spoke of everyone. Glad you had a great time and we hope to have you as a guest again soon!

Thomas
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 23, 2013

A great location in the Center City area, this hotel resides in a 100 year old building. It has a charm and quirkiness that is a refreshing change from cookie-cutter, box hotels. The bath had been renovated with a lovely walk-in shower and tons of hot water. Yes, it took a minute to get the hot water running but this was not unreasonable given the age of the building. The staff was extremely helpful and considerate; location central to dining, shopping, & sites and a safe neighborhood to walk in.

Room Tip: Request room with renovated bath.
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  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodeway1208, Guest Relations Manager at Rodeway Inn Center City, responded to this review, September 29, 2013
Thank you so much for your review and we're really glad that you had a great time and enjoyed the newly installed showers. We would definitely hope to see you again in the near future when your'e in town.

Thomas
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
161 reviews 161 reviews
18 hotel reviews
Reviews in 48 cities Reviews in 48 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed September 19, 2013

The price is what drew me to this hotel. It was one of the lower priced ones in the downtown Philadelphia area. I was a little hesitant to stay here at first because sometimes low price means low quality. That definitely was not the case. The staff members were extremely nice and went out of their way to make us feel welcome!

The room was clean and comfortable enough. There is not a restaurant in the hotel. I do not recall seeing vending machines but there is a refrigerator in the room so you could go to the store and bring some items back with you. The hotel is within walking distance of many restaurants, bus lines, a theater and stores.

We did have a little bit of a problem with the key cards working. We had to get them reprogrammed at one point. Since it is near a big nightlife area, it is a little noisy at night (at least on the weekend). All and all, I liked this hotel enough to stay again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rodeway1208, Guest Relations Manager at Rodeway Inn Center City, responded to this review, September 29, 2013
Thank you for taking the time to review The Rodeway Inn and we are glad that you had a pleasant stay and enjoyed the staff. We look forward to seeing you again soon!

Thomas
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rodeway Inn Center City

Address: 1208 Walnut Street, Philadelphia, PA 19107
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
#26 Romantic Hotel in Philadelphia
#37 Family Hotel in Philadelphia
#38 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Rodeway Inn Center City 2*
Number of rooms: 44
Official Description (provided by the hotel):
New flat screen HDTVs and personal Keurig coffee makers in all rooms! We offer reasonably priced, straightforward accommodations with updated in-room amenities, right in the heart of the city! Our property is within short walking distance of many local attractions and business centers including but not limited to: The Pennsylvania Convention Center, Independence Hall, The Liberty Bell Center, The Franklin Institute, The National Constitution Center, Liberty Place, Jefferson Hospital, University of Penn Hospital, Walnut Street Theater, numerous eateries. ... more   less 
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Also Known As:
Rodeway Inn Center City Hotel Philadelphia
Rodeway Inn Philadelphia
Philadelphia Rodeway Inn

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