We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Better than average” 4 of 5 stars
Review of Doubletree by Hilton Philadelphia Center City

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Doubletree by Hilton Philadelphia Center City to your Saves list
Doubletree by Hilton Philadelphia Center City
3.5 of 5 Hotel   |   237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
Winter Special from $89
Ranked #38 of 83 Hotels in Philadelphia
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Better than average”
4 of 5 stars Reviewed March 31, 2010

I stayed at the Doubletree Hotel while in Philadelphia for a medical school interview. Since the school paid for my stay, I can't say much for the cost value other than that the rates seemed fair for the area.

I was very impressed overall by the hotel's rooms and location. The room was very spacious and clean. It was well decorated and the bed was very comfortable. Since the hotel is right in the middle of the Arts District, it got a bit loud from traffic and the surrounding events but it was not too loud that I was bothered by the sound.

The part of downtown the Doubletree is in was very safe and I felt comfortable walking around alone at night. The area was very busy and there was plenty to see in close walking distance.

My only real complaints about the hotel is that the parking was expensive (about $20/day) and it was somewhat difficult to get into traffic from the exit. It is also good to note that the sign for the hotel isn't very obvious when driving toward it so you may miss it when you first pull up. The hotel also didn't have complimentary wi-fi which is something I would have expected from a hotel in this price range. Luckily there were a few open connections from nearby businesses or apartments that gave me a decent enough signal to check my emails once or twice.

The staff at the Doubletree were not exceptional one way or the other. They were friendly but nothing out of the ordinary. They took care of what I needed so I was happy when I left.

  • Stayed October 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,760 reviews from our community

Traveler rating
    578
    705
    296
    127
    54
See reviews for
412
389
145
531
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Austin, TX
Top Contributor
103 reviews 103 reviews
95 hotel reviews
Reviews in 85 cities Reviews in 85 cities
242 helpful votes 242 helpful votes
4 of 5 stars Reviewed March 23, 2010

Stayed here for 3 nights (during the week) while in Philadelphia on business. Picked the hotel primarily based on location, price, and overall prior TripAdvisor reviews.

Short Review: Stay was great, staff across the board were really professional, courteous, and competent. Restaurants (Standing O and Academy Cafe) were above average for hotel restaurants, fitness center was amply set, and location was near perfect. Cleanliness and noise were non-issues.

Long Review: Everyone with whom I dealt (with hotel operator one time being the exception) was very friendly, courteous, competent, and professional. From check-in to bell stand, to restaurant staff, to concierge staff, to hotel manager and security (someone turned in my coat, and they got it from lost-and-found for me) - not overstating this - they were all way above average in terms of customer service.

The room was decent; not huge, but certainly more than adequate size. Plenty of room to work at the desk, and it was NOT right next to the AC/Heater vent which so many of them are (don't like it when the air is blowing directly on you while you try to work). The hotel architecture is also kind of interesting in that all rooms have kind of a "corner view" with the angled windows. They jut out some so that you can see more than if it was just a set of flat windows. Also the room was very quiet - didn't notice noise issues of other reviewers, although a lot of that can depend on the people in other rooms.

The rooms - and the rest of the hotel - had been updated recently. There was a sign/picture in the lobby that stated the renovation completed in June, 2009 (I believe). The hotel and rooms especially had kind of a contemporary clean look to them. They have pictures/drawings of this type on most of the hotel floors as well. All in all the hotel seemed quite clean, although yes, there were a few marks in the carpets here and there, but seldom do you find a hotel without that.

I ate at both restaurants, the Academy Cafe (2nd floor) for breakfast each day, and the Standing O which is in the lobby. The Academy Cafe has fairly priced ($8 - $13) menu selections, or the continental/buffet breakfast you can choose. The wait staff did a great job of service and keeping things moving. It was nice to see, at the Standing O, that there were theater patrons who would have lunch or dinner there before/after a show. Must be pretty decent if it attracts people outside the hotel regularly. It's got kind of a sports bar setup in the front, then regular restaurant seating in the back. Same here, prices pretty good for hotel prices (esp. in downtown Philly). They also have a gift shop in the lobby that sells some snacks as well as the ubiquitous T-shirts and other souvenir type items.

I used the fitness center every day as well; good setup with 4 treadmills, 2 ellipticals, 1 stationary bike, then free weights and a nautilus machine. On the same floor, all in very close proximity were the pool, hot tub, and sauna (across the hall). Having the 4 treadmills was nice since those are usually the first things to get used; I never had to wait for one, either in the morning or the afternoon.

Got to try out the concierge lounge - they had light breakfast in the morning and light snacks in the evening; it took up a smaller area on two floors, the uppermost of which was also a "business center" with a workstation, printer, and free internet. The staff there were very competent and friendly, and it was open every day (maybe this is just during the week not on weekends, not sure about what another reviewer mentioned).

The location was near-perfect if you are staying downtown. The surrounding area is great - it's right in the heart of the theater district, and within walking distance of many other attractions, the downtown businesses, and literally hundreds of places to eat. There are several great places within just a few block radius, and all different types of food. I didn't have a car, just took the shuttle to the hotel from the airport and walked everywhere I needed to go.

Shuttle/cab note: The hotel recommends Lady Liberty shuttle vans to/from the airport. They are constantly at the airport - didn't have to wait but about 5 minutes, and then they stop at the Double tree every half hour on the :00 and :30. It's only $10 each way, and the cab is $28 each way (fixed price). Have cash for the shuttle van - they say they take credit cards, but the driver gets you to the hotel front door, hands you your bag(s) and no cc reader in sight. So, it's a lot less expensive, but you also have to wait (both ways) while the van picks up enough people to fill it up (holds 8 or 9) and then go the circuitous route to get/drop off everyone. Net - about $25 rt with shuttle and $64 rt with cab. So if you don't mind it taking an extra 30 - 40 minutes, you can save ~$40.

Net it out - this was the kind of stay that was so rewarding that I hope to get to Philadelphia again just so I can stay here. Not trying to snow any readers, but this particular stay was that good. Didn't notice the problems of other reviewers, maybe it was just luck, but I don't think so - the fact that really every facet of the stay was far above average made me feel that this is the norm rather than the exception.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Beach, California
Top Contributor
92 reviews 92 reviews
68 hotel reviews
Reviews in 59 cities Reviews in 59 cities
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed March 10, 2010

This could be a great hotel but unfortunately the staff bring it down. The Reception staff take actions but don't follow up; the Concierge is completely clueless; the operator takes along time to answer your call, the Executive Lounge never opened; top tier HHonors guests are assigned so-so rooms.

The people managing this place need to get back to basics.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 9, 2010

I have stayed at the Double Tree before and remember some problems with several rooms. Old beds, dusty. This time I was impressed with how clean and modern the room was.
However this hotel has 2 problems that can be quite annoying.
The first thing is that there are 4 small elevators for 26 floors. That means that at times, and especially during the weekend you could spend 20 minutes waiting for an elevator. I am not kidding.
The second problem is the thin walls. You can hear EVERYTHING. At 4 am there was a couple fighting. Really fighting. It was scary and security came up. At 6am I was woken up by my next door neighbors that being intimate with each other. It was very uncomfortable because it wasn't mattress noises or screams but everything...Too much information.
So all and all, if you can sleep with earplugs and have the time and patience waiting for an elevator you will like this hotel.
Otherwise, look for something else

  • Stayed March 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison CT
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2010

I would highly recommend the Philadelphia Doubletree to anyone visiting Philadelphia for business or pleasure. It is very convenient to everything in Center City. I stay at least once a month and have always had a great experience.
Recently my wife left her jewelry behind and by the time we returned home, the hotel was on the phone telling us that they had found it. They promptly returned it the next day.
In todays day and age the level of honesty and committment by the Doubletree staff cannot go without notice and they are to be commended!

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 2, 2010

I ended up at Doubletree Philadelphia after weather conditions made me lose a connecting flight to Europe. The hotel is nice and clean, and the staff were very helpful in helping out with my many questions as I suddenly had to spend 24 hours in Philly without luggage etc. Extra points for Neutrogena products in bathroom + great location for exploring the city by foot.

  • Stayed August 2009, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 24, 2010

We stayed here after a very long and stressful day of traveling. We just wanted to splurge and stay somewhere luxurious. This hotel is quite nice but it could be cleaner(i.e., the carpets seemed a liitle dirty). I loved the warmed chocolate chip cookie upon arrival. The bed was gorgeous to sleep in. The bathtub big (good for two people) and clean. I liked the brand of toiletries. We were overall very pleased. Almost forgot, we ordered room service and very much enjoyed our burgers and beer.

Only issues: the carpeted floors could have been cleaner. Also, we stayed at another hotel during our trip that was much cheaper and just as nice (if not nicer).

  • Stayed January 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Doubletree by Hilton Philadelphia Center City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Philadelphia
#28 Romantic Hotel in Philadelphia
#36 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, Expedia, Hotels.com, Hilton Hotels, HotelTravel.com, Despegar.com, BookIt.com, Orbitz, TripOnline SA, Agoda, getaroom.com, Booking.com and Tingo so you can book your Doubletree by Hilton Philadelphia Center City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

Owners: What's your side of the story?

If you own or manage Doubletree by Hilton Philadelphia Center City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.