The DoubleTree in Philly is a big hotel in City Center. It's conveniently located on Broad Street near a metro stop and restaurants. Most tourist spots are walking distance. Upon check in we received a tasty chocolate chip cookie and the lady at the front desk was very accommodating.
The room was of good size, clean and light. Bed was comfortable. Everything you'd expect from a DoubleTree. The shower in the bathroom was (unnecessarily) complicated to figure out at first. It had a lot of levers you need to pull and turn before you could get water out of the showerhead. But nothing to complain about since we figured it out.
WiFi is not free in this hotel, which is a major drawback for me. The rate is $10 for 24 hours. I just don't get hotels who charge you for WiFi nowadays. When we went to the front desk to ask about the WiFi, again the lady at the front desk was very accommodating. She gave us a free WiFi code for the 4 days we were in the hotel, saving us an instant $40.
The first morning housekeeping arrived VERY early. In fact housekeeping arrives early every morning except on Sundays. The earliest we've clocked is 8:15 when we were still waking up. Even when we made clear we were still in the room, housekeeping still tried to open the door. That's not what I call service.
Breakfast in the hotel is $18, which is pretty pricey. We've tried the buffet style breakfast once. It was nice and the choice was good, but definitely not worth the money they ask for it.
Finally I would like to compliment the ladies of the front desk who where pleasant all the way. For me, It's the little things that make or break a hotel stay. The ladies of the front desk got it right. When we walked up to the front desk to ask some questions with coffee in hand, one of the ladies asked us if we'd like another chocolate chip cookie to go with our coffee. That's what I call thinking ahead in customer service.
To sum up. This hotel does a lot of things right, but a few important things need reconsideration.
- Also Known As:
- Doubletree By Hilton Philadelphia Center City Hotel
- Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
- Doubletree Philadelphia
- Philadelphia Doubletree
- Double Tree Hotel In Philadelphia
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