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“Mixed feelings” 3 of 5 stars
Review of Doubletree by Hilton Philadelphia Center City

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Doubletree by Hilton Philadelphia Center City
3.5 of 5 Hotel   |   237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686   |  
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Ranked #39 of 82 Hotels in Philadelphia
Scranton, Pennsylvania
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Mixed feelings”
3 of 5 stars Reviewed February 18, 2013

I have mixed feelings about this hotel. The good: the location is literally the center of Center City. We were in town for a college visit to the University of the Arts, and you cannot be any closer. The staff was friendly, the room was clean, the bed was comfortable, and the warm cookie at check-in was a nice touch. The wait for an elevator is very short.

We took advantage of the small business center on the 3rd floor, which had two computers with internet access, printer, etc.

By far the best thing about our 22nd floor room was the view. With the corner windows, we had a panoramic view to the south, southeast and east.

Parking is conveniently located right next door at $25/day, and you can have the charge billed to your room.

The disappointments: We were near the elevators, although when I reserved the room (well in advance), I requested a room away from the elevators, nor did I receive extra towels as requested. The bathroom is small and had blistered paint on the ceiling over the shower/bathtub -- probably because there's no exhaust fan.

The place could use some soundproofing. I could hear the constant rumble of the elevator shafts from the bathroom, and although we were were on a high floor, sirens could be clearly heard.

The AC unit (one of my pet peeves with hotels) made a constant buzzing sound, although I've heard far worse. The pool was small and there is no hot tub.

Even as a HiltonHonors member, I had to pay $9.95/day for wi-fi in the room. There was no microwave or fridge, and the hotel restaurant prices were rather high.

If we return for another visit to UArts, I'd stay there again, but if we return just to do touristy things I'll probably try someplace else.

Stayed February 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPM, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, February 26, 2013
Dear AK,
We’re very sorry for the noise issue you encountered during your stay at our hotel. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. Your review will help us correct similar issues in the future, however we would like to apologize for the other inconveniences as well. We want you to know that we are working with our staff to address the issues you mentioned. We hope that the next time you’re in the area, you’ll consider staying with us again, we would love another opportunity to provide a great stay.
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1,551 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
Top Contributor
50 reviews 50 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 17, 2013 via mobile

Stopped here for a drink on the way to a play at the Merriam theater. The bar overlooks the lobby so it is a great place to etch the churn of people who visit this centrally located hotel. However, the longer I sat there the more I kept focusing on the decor- grey walls, an orange and grey carpet, a hideous curved shaped sofa occupied by someone who looked like a street person, a huge fiber optic sculpture that could have been cool if it were smaller and more streamlined. The bar itself was decorated with ugly orange chairs and more grey tones. All in all it looked like bad Vegas on a budget. The staff were held and efficient although they could not produce a wine list. Didn't eat anything but the menu looked like below average unhealthy bar food. Given its location it is a shame it doesn't provide a cool setting in line with the other venues on Broad Street

  • Stayed February 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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KTPM, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, February 26, 2013
Dear Trish M,
Thank you for stopping by our bar. We appreciate your candid review of our facilities. New perspectives about our hotel and our lounge appearance help us make improvements to our guest experience on an ongoing basis. We will pass on your comments to our interior designer.
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Melbourne
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 17, 2013

Started off well with the nice warm cookies, our room was a good size as we were travelling with a toddler, we were on a high floor, free wi fi! Breakfast was had at Starbucks across the road, we found the female concierge so helpfully, recommending a lovely Italian restaurant within walking distance. She also helped organise us a driver so we could take our toddler out to Sesame Street world. We would stay here again. Was close to the hop on hop on hop off bus.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 14, 2013

Whenever we return to Philadelphia to see family and friends, we take time to explore this beautiful, but often overlooked city. We sometimes stay at the airport Hilton for convenience, but this year, we spent a few days at the Doubletree by Hilton Center City.

It is kept in good condition and has the feel of a boutique hotel with a comfortable lobby and balcony restaurant. The front of the hotel is all glass, so at either level, you can experience the pulse of the city and admire the surrounding architecture. The building has a unique design and reminds me of a serrated knife standing on end. Each “jag” is a pair of windows in a spacious and bright triangular room. From the front desk to the restaurant staff to the bellmen, everyone is friendly and efficient. The cookies at check-in are wonderful too!

But, the highlight of the Doubletree is its excellent location on Broad St. It is just south of City Hall and Macy’s, and across the street from the Academy of Music. Also, there is a subway station right at the corner that will take you to the sports stadiums at the south end of Broad. Right before you get to City Hall, hang a left on Walnut St. and you’ll find a very good shopping district with popular stores. If you walk east from City Hall on Market St., you will see another fine selection of architecture including the Reading Terminal, which is a must for foodies. The Reading Terminal Market is one block north of Market and it is a plethora of food stalls – cheese, meat, pastries, candy, produce, and food from around the world. Go there for lunch. Walk further down Market, and you will be near the historic district – Liberty Bell, Independence Hall, Betsy Ross House. If you get tired, take the carriage ride and listen to the guide share stories of the past or jump on one of the double decker busses for an extensive guided tour around the city.
No matter what you choose to see or do, I think you will find the Doubletree a good place to start and end the day.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
3 of 5 stars Reviewed February 14, 2013

My stay lasted about a week. The check-in and check-out staff were very helpful and courteous, but the bell-hop and doorman were short with words and fairly rude. The concierge was less-than-helpful, but friendly at least.

You will pay out-of-pocket for breakfast in the dining area downstairs, and the breakfast is fresh but not fantastic and more expensive than I would have expected for the quality of food. You also pay for room wifi, though it is free in the lobby and dining area.

My room had loud mechanical noises, possibly the elevator though my room was a good distance away from the elevator and on a corner, that were apparent both in the morning and late into the evening. My AC/heating system was fairly loud, but it helped cover up the mechanical noises I heard.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPM, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, February 26, 2013
Dear Alice W,
We’re sorry that the noise level in your room was disturbing. Our maintenance staff is addressing the HVAC noise you encountered in your guestroom. We strive to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
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Bethlehem, Pennsylvania
Top Contributor
86 reviews 86 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed February 14, 2013 via mobile

Have stayed here many times unfortunately this was the last. A great weekend in my favorite city was completely ruined by incompetent management & security. Bad attitudes all the way around! Really needs a change of management.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPM, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, February 26, 2013
Dear quavo1350,
Thank you for taking the time to send us a review. We’re very sorry you were unhappy with managements handling of the noise complaints in our hotel. We strive to satisfy all of our guests concerns. Thank you for your past patronage and we hope to welcome you back in the future.
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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 10, 2013 via mobile

I stayed here for a night on business and while the room was comfortable enough, there were aspects that let my experience down. The AC was very noisy, there is no free internet, the lobby has no services for business travellers, room service staff knocked early on my door and there were no 'do not disturb' signs I could use.
Having said that, it was central and they give you a warm cookie upon check-in!

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPM, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, February 26, 2013
Dear gftb,
We’re sorry that you encountered problems during your brief stay. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Philadelphia
#25 Family Hotel in Philadelphia
#36 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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