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“Great central location” 4 of 5 stars
Review of Doubletree by Hilton Philadelphia Center City

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Doubletree by Hilton Philadelphia Center City
3.5 of 5 Hotel   |   237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686   |  
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Ranked #38 of 82 hotels in Philadelphia
Atlantic Beach, FL
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Great central location”
4 of 5 stars Reviewed December 29, 2012

The hotel is very nice with a great location. We spend 4 nights over Christmas. Didn't spend a lot of time in the room but thought it was a good size and we didn't have any problem hearing any other guests. Had full buffet breakfast over the Christmas holiday and it was very good. Restaurant staff was great.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,369 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alexandria, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 28, 2012

Was at this hotel for a Friday-Sunday stay, and enjoyed every minute of our stay. Hotel is right in the middle of everything with shops, restaurants, parks, bars, and SEPTA line right outside the front door. Only used the hotel to sleep, but the bed was comfy, TV/cable worked perfectly, and the bathroom was clean. Parking in the adjacent garage is $25/day, which I thought was a deal for where this hotel was located! As an added plus, the lobby was decorated nicely for Christmas complete with tall Christmas trees and gingerbread houses designed by the various departments of the hotel.

Would definitely stay here again for the great price and location.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Framingham, MA
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 28, 2012

We stayed here for 4 nights with our two children, and were very pleased overall. It helped that the DoubleTree was running a summer promotion that included free breakfast for us.

Our room was not large, but it was comfortable and clean. The location was terrific, and taxis in Philadelphia are so inexpensive that I would recommend cabbing it around town rather than renting a car and paying to park it. The hotel is also within walking distance of a lot of attractions and good restaurants, and is about a 15 minute walk from Reading Terminal Market.

The lobby was pretty cool! Very modern and bright, and our kids loved looking up at the changing colors on the chandelier.

Our only complaint was that the pool was very small and very cold, but it looks like there may have been a renovation of the pool area since we stayed there.

Overall, a really good value, and we will stay there again next summer.

Stayed July 2012, traveled with family
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Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 23, 2012

There's no denying this property has a great downtown Center City location and is a bargain for the price. You're in the center of the city's tourist, shopping and theater sections. The staff also are pleasant, professional and efficient.

The downside is the postage stamp-sized rooms with paper-thin walls and the depressing, tiny single-window portals that don't open. In a tribute to Japanese-style efficiency, the property has crammed an entire standard hotel room's furnishings into 260 square feet. The rooms also are in need of renovations -- chipping plaster and low water pressure don't help make this a preferred property. That said, you pay a fraction of the cost of nicer places in the area.

The worst part of this hotel is the noise. When someone gets off the elevator, you hear their entire conversation in your room half way down the hall. Because the rooms are all joined by internal "expand to suite" doors, you also hear every noise your neighbor makes, including conversations and alarm clocks.

If you're looking for a hotel that's perfect as a landing place to drop of shopping packages and a shower between shows and all-night partying, this place is perfect. If you're hoping to get any sleep, or looking for space and comfort, try one of the other hotels in the area.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPM, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, February 26, 2013
Dear TechPAO,
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. However we would like to apologize for the noise issues as well. We hope you’ll stay with us again soon and tell us what you think about our improvements.
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Doylestown, Pennsylvania
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 21, 2012

As other reviewers have noted, this property is in a terrific location directly across the street from the Academy of Music and easy walking distance to City Hall and all the fine center city restaurants on Walnut and Chestnut streets. They also have a consistently great staff, from the bellmen to the front desk to the waiters in the Balcony restaurant (the Sunday breakfast buffet, while a bit pricey at $17.99, is very good). Now the downside: they are in the middle of some type of renovation, and the beautiful elevated hot tub in the pool area is gone! Additionally, there is no access to the outside roof lounge, although that appears temporary. One final note of warning: do not use the pool! There must be hundreds of gallons of chlorine in it, and our eyes burned all evening. I truly hope they replace the hot tub and clean the pool, when staying with kids these are critical amenities.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, July 26, 2013
Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time.
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Fishkill, New York
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 17, 2012

This hotel has a great center city location, close to attractions and the SEPTA stations for easy access. Check-in was very smooth and welcoming, between the bell hop and the front desk agent. Our room was a high floor as requested with a great view! The bed was very comfortable and the room was very clean. I must compliment Teresa who made reservations for us at a local restaurant that was terrific, they treated us like royalty as we walked into the restaurant! Thank you for a fantastic stay! Your staff was great!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Top Contributor
86 reviews 86 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 17, 2012

Mixed review on this hotel, really a stretch to say it's a Hilton. The Hotel is centrally located to shopping & nightlife, if you like to walk a little. Rooms are very clean, but the oddly angled & shaped rooms are hard to get by, with a long empty hallway & small bedroom area. Bathrooms are tiny & could use some TLC, with paint peeling above the shower, grout messed up around fixtures & cheap tile work. Didn't use the gym or pool this stay, but those are the hotel's best features.

  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, August 1, 2013
Thank you for sharing feedback on your recent stay with us. We always appreciate hearing from our guests as new perspectives on our property help us to continually improve to better meet and exceed our guests' expectations. We will share your comments on the layout and state of your guestroom with our facilities team so that they can perform any necessary maintenance and improvements. We are glad to hear you found our location convenient for your activities in the area and hope you will consider staying with us again, should you return to the area in the future.
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Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Philadelphia
#21 Family Hotel in Philadelphia
#35 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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