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“Really good value and location” 4 of 5 stars
Review of Doubletree by Hilton Philadelphia Center City

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Doubletree by Hilton Philadelphia Center City
3.5 of 5 Hotel   |   237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686   |  
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Ranked #38 of 83 Hotels in Philadelphia
Framingham, MA
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
“Really good value and location”
4 of 5 stars Reviewed December 28, 2012

We stayed here for 4 nights with our two children, and were very pleased overall. It helped that the DoubleTree was running a summer promotion that included free breakfast for us.

Our room was not large, but it was comfortable and clean. The location was terrific, and taxis in Philadelphia are so inexpensive that I would recommend cabbing it around town rather than renting a car and paying to park it. The hotel is also within walking distance of a lot of attractions and good restaurants, and is about a 15 minute walk from Reading Terminal Market.

The lobby was pretty cool! Very modern and bright, and our kids loved looking up at the changing colors on the chandelier.

Our only complaint was that the pool was very small and very cold, but it looks like there may have been a renovation of the pool area since we stayed there.

Overall, a really good value, and we will stay there again next summer.

Stayed July 2012, traveled with family
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1,754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
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Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 23, 2012

There's no denying this property has a great downtown Center City location and is a bargain for the price. You're in the center of the city's tourist, shopping and theater sections. The staff also are pleasant, professional and efficient.

The downside is the postage stamp-sized rooms with paper-thin walls and the depressing, tiny single-window portals that don't open. In a tribute to Japanese-style efficiency, the property has crammed an entire standard hotel room's furnishings into 260 square feet. The rooms also are in need of renovations -- chipping plaster and low water pressure don't help make this a preferred property. That said, you pay a fraction of the cost of nicer places in the area.

The worst part of this hotel is the noise. When someone gets off the elevator, you hear their entire conversation in your room half way down the hall. Because the rooms are all joined by internal "expand to suite" doors, you also hear every noise your neighbor makes, including conversations and alarm clocks.

If you're looking for a hotel that's perfect as a landing place to drop of shopping packages and a shower between shows and all-night partying, this place is perfect. If you're hoping to get any sleep, or looking for space and comfort, try one of the other hotels in the area.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KTPM, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, February 26, 2013
Dear TechPAO,
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. However we would like to apologize for the noise issues as well. We hope you’ll stay with us again soon and tell us what you think about our improvements.
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Doylestown, Pennsylvania
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 21, 2012

As other reviewers have noted, this property is in a terrific location directly across the street from the Academy of Music and easy walking distance to City Hall and all the fine center city restaurants on Walnut and Chestnut streets. They also have a consistently great staff, from the bellmen to the front desk to the waiters in the Balcony restaurant (the Sunday breakfast buffet, while a bit pricey at $17.99, is very good). Now the downside: they are in the middle of some type of renovation, and the beautiful elevated hot tub in the pool area is gone! Additionally, there is no access to the outside roof lounge, although that appears temporary. One final note of warning: do not use the pool! There must be hundreds of gallons of chlorine in it, and our eyes burned all evening. I truly hope they replace the hot tub and clean the pool, when staying with kids these are critical amenities.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, July 26, 2013
Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time.
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Fishkill, New York
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 17, 2012

This hotel has a great center city location, close to attractions and the SEPTA stations for easy access. Check-in was very smooth and welcoming, between the bell hop and the front desk agent. Our room was a high floor as requested with a great view! The bed was very comfortable and the room was very clean. I must compliment Teresa who made reservations for us at a local restaurant that was terrific, they treated us like royalty as we walked into the restaurant! Thank you for a fantastic stay! Your staff was great!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City
Top Contributor
101 reviews 101 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 17, 2012

Mixed review on this hotel, really a stretch to say it's a Hilton. The Hotel is centrally located to shopping & nightlife, if you like to walk a little. Rooms are very clean, but the oddly angled & shaped rooms are hard to get by, with a long empty hallway & small bedroom area. Bathrooms are tiny & could use some TLC, with paint peeling above the shower, grout messed up around fixtures & cheap tile work. Didn't use the gym or pool this stay, but those are the hotel's best features.

  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, August 1, 2013
Thank you for sharing feedback on your recent stay with us. We always appreciate hearing from our guests as new perspectives on our property help us to continually improve to better meet and exceed our guests' expectations. We will share your comments on the layout and state of your guestroom with our facilities team so that they can perform any necessary maintenance and improvements. We are glad to hear you found our location convenient for your activities in the area and hope you will consider staying with us again, should you return to the area in the future.
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Williamsburg, Virginia
Top Contributor
247 reviews 247 reviews
42 hotel reviews
Reviews in 80 cities Reviews in 80 cities
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed December 15, 2012

Your standard Doubletree-level Hilton property. The hotel sits on top of the Walnut Street Station of the SEPTA (Philly’s subway). It’s a straight shot to the sports complex. On big games/events, they have express trains which run directly from the fields to this stop. Very convenient. Very quick. I did find the hotel a little noisy. Both from inside noise and from street noise…either thin walls or thin windows. It didn’t bother me, but if you’re a light sleeper, it might be a long night. They have valet parking, but the garage is right there so self-parking is the way to go and you have easy access to your vehicle…which is nice.

Room Tip: The walls and windows are thin. You can hear the street (all night). Off the street is quieter if...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebekah K, Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, July 26, 2013
First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that you thought our property was somewhat noisy. Your feedback is incredibly important to us. In fact, I have taken your comments into consideration and we are currently looking at different options to reduce the level of noise both in and out of our hotel. Our main goal is to provide everyone with a comfortable stay and we will do everything we need to do to ensure we are providing an exceptional stay for all our guests. Again, I apologize if you had any inconveniences during your stay with us and hope that you will give us a second chance if you return to the area.
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New York City, New York
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 13, 2012

You can walk anywhere from this hotel, which is located in the heart of the city. We were upgraded to the Executive Level rooms on the 26th floor, which are newly renovated. Last year we stayed in one of the regular room, which are also very nice. Hilton Honors has great rewards, and we got Continental Breakfast with the room.

Room Tip: Ask for a quiet room - we had noisy neighbors and had to keep the TV loud
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Philadelphia
#28 Romantic Hotel in Philadelphia
#33 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

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