We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location...good luck with the service” 3 of 5 stars
Review of Doubletree by Hilton Philadelphia Center City

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Doubletree by Hilton Philadelphia Center City to your Saves list
Doubletree by Hilton Philadelphia Center City
3.5 of 5 Hotel   |   237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
Winter Special from $89
Ranked #38 of 83 Hotels in Philadelphia
Seattle, Washington
Top Contributor
127 reviews 127 reviews
19 hotel reviews
Reviews in 45 cities Reviews in 45 cities
41 helpful votes 41 helpful votes
“Good location...good luck with the service”
3 of 5 stars Reviewed November 6, 2012

The location is outstanding, right on Broad, 2 blocks down from City Hall with the subway entrance right outside the door to the hotel. Parking, however, is ridiculous in a small little high rise lot that isn't owned by the hotel. The service however, is the big thing....with a 5 day stay, I can say there was only 1 person working the front desk is was customer service oriented. All the rest, especially one very "superior" man were visibly disturb if you actually required them to do something other than be rude to you, which they excelled at.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, November 12, 2012
Dear rdeanr,
I appreciate you taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadlphia Center City. I am sorry that the service you experienced was less than par. This is not the standard level of service any guest should have to experience during their stay. I appreciate your honest feedback and will be sure to address this with the department directors.
I do hope that one day you will travel again to Philadelphia and give us another shot at the Doubletree by Hilton Philadelphia Center City.
Regards,
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,754 reviews from our community

Traveler rating
    575
    702
    296
    127
    54
See reviews for
410
386
144
531
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 6, 2012

Nothing good and nothing bad. It is your typical center city hotel. It is a little bit away from the action but not too far. The service was forgettable, that can be a good thing sometimes. The rooms were clean and nice. Nothing unusual though. Parking was expensive!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, November 12, 2012
Dear janice m,
We appreciate you taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center Ciy. I do wish you could have been more wow'd by your visit, but like you did say sometimes something forgettable isn't a bad thing. As for the parking, we are actually do offer some of the cheaper rates for Center City hotel parking. I do hope you do come back to visit us again soon and maybe we can WOW you at the Doubletree by Hilton Philadelphia Center City.
Regards,
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwestern Pennsylvania
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 5, 2012

Pleasant greeting from valet, friendly & quick check-in at front desk, clean spacious room with exceptionally comfortable bed, convenient location close to theater, shopping and arts, very nice breakfast buffet and fine dining for evening meals on site Checking out was a breeze, car was out front waiting for us. Responsive and helpful staff. Left an item in the room, called on the way home and had a tracking number within an hour. Thank you! Already made a reservation for a return trip to Philadelphia!

Room Tip: Hilton Honors rooms on 23rd floor have corner windows with awesome views!
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, November 12, 2012
Dear cooperswalk,
Thank you for taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City. It's great to read that you have had such a great experience and that when you left something behind it was quickly returned to you and that process was so efficient.

We are looking forward to your return trip to the Doubletree by Hilton Philadelphia Center City.
Regards,
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
2 reviews
5 of 5 stars Reviewed November 3, 2012

We always stay at the Doubletree in Philadelphia/Center City when we visit our college-aged daughter and are comfortable with the rooms, the food, and the overall environment and location. Recently, we were there during Hurricane Sandy and found an elevated level of service, especially by the food wait staff, as well as a general sense of care and wise preventative measures in case the storm hit the area hard. We were fortunate that it did not, but everyone did a great job to ensure we still had great food available in the hotel and that we were taken care of.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, November 5, 2012
Dear Ramona W,
Thank you for taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City. Yes, the Center City area was very fortunate with the most recent storm. We are thankful for that. It is a pleasure to know that you found our staff most helpful during the storm. It is always our goal to ensure the safety and comfort of our guests and staff. I hope when you coe to visit your daughter again that you choose to stay with us again at the Doubletree by Hilton Philadelphia Center City.
Regards,
The Management Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed November 1, 2012

staff extra accommodating, every effort made for guest comfort and service! It could not have been better except for the pool--lodation and cloudy water, and no hot tub. Overall, an outstanding experience--bell staff exceptional!!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, November 5, 2012
Dear nanalovesgrands,
We appreciate you taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City. It's great that you had such a wonderful stay with us! I hope you come back again and stay with us at the Doubletree by Hilton Philadelphia Center City.
Regards,
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
71 reviews 71 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 1, 2012

Good reliable hotel in a central location. For the price, very good value. Perfectly good breakfast, although the cooked breakfast buffet looked best avoided! Shame the executive room has such limited opening hours. Great Hilton beds.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, November 5, 2012
Dear ooo1047,
Thank you for taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City. We are thrilled when guests love our location. It really could be one of the best in the city. I hope that during your time here you were able to get out and see some of the attractions close by. Please come back and see us again at the Doubletree by Hilton Philadelphia Center City.
Regards,
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northeast USA
Top Contributor
92 reviews 92 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 26, 2012

Pretty much the best for Center City and Avenue of the Arts. Great bedding, nice facilities, helpful staff. As always a Hilton property the prices of the various amenities are mapped to some alternate and unfriendly reality, but if you can look beyond that and the slightly older and narrower bones than you might desire for a hotel in this price range, well - it's a very nice place.

Room Tip: Choose one on the Broad Street side
See more room tips
  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeoftheGM, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review, November 5, 2012
Dear Paul D,
Thank you for taking the time to post a review of your recent stay with us at the Doubletree by Hilton Philadelphia Center City. We appreciate you stayig with us and hope that you do return sometime toon.
Regards,
The Management Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Doubletree by Hilton Philadelphia Center City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Phone Number:
Location: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Philadelphia
#28 Romantic Hotel in Philadelphia
#34 Business Hotel in Philadelphia
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, Expedia, Hotels.com, Booking.com, Hilton Hotels, HotelTravel.com, TripOnline SA, Despegar.com, Travelocity, Agoda, BookIt.com, getaroom.com, Odigeo and Tingo so you can book your Doubletree by Hilton Philadelphia Center City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia

Owners: What's your side of the story?

If you own or manage Doubletree by Hilton Philadelphia Center City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.