The shuttle service jsut keeps getting worse. Hotel is undergoing renovations and looks great. Love the Hampton Inns and this was is friendly, safe and great location. On the other hand - the shuttle runs 5 min and 35 min past the hour. Our driver - needed a bath and haircut, left the van inside dirty not only his fast food meail but wrappers all over the floor. No hello in the morning - airline and that was all he said. Did not wear his seatbelt - just a mess all around. Now the driver who picked us up-- called and was told a few minutes - 30 minutes later - the usual how was your flight - van is dirty and he was just finishing his meal from McDonalds - no wonder we waited - he made a pit stop. Was not real thrilled standing on the cold. This is a regular occurance with the drivers at this hotel.

My husband and I stayed in the Hampton on October 20/21, 2012 as we were flying out of Philly on the 21st for a 15 day cruise. We love the Hampton and have never found the rooms or staff to be in any way deficient. Rooms are great and staff outstanding.
Only upsetting thing - upon returning, we attempted to contact the hotel for the shuttle back to pick up our vehicle. Call 1 - answered, asked if I could be put on hold (done before I could answer), cut off - Call 2 - answered again, same thing, I said no, I've been put on hold and lost. Person said, I'me having a bad day..seriously. Calls 3, 4, 5 - rang up to 25 times and no answer. Finally, a young man answered and we were picked up by your great driver - this was November 7 at about 6:30 to 7:30 pm. (don't have exact time was irritated by this time).
I would still stay here...would like to have the young lady answering calls to be talked to.

Let's start with the good first. The front desk clerk was very friendly and helpful. The rooms were dated but clean and comfortable.

The bad. I was traveling in the area and booked a room last minute for the same night. I choose the pay in advance option as it was a significant savings (booked through Hampton's website). When i arrived they told me I had booked the wrong night and needed to charge me a significantly higher rate. When I showed the front desk clerk my confirmation number and confirmation email detailing the correct dates and that i paid in advance he realized the error but there was nothing he could do without calling a central 800 number. I proceeded to wait in the lobby for an extended period of time as they tried to figure out what to do. After a long wait, the only option they offered me was to rebook me at the higher rate. Total bate and switch. Very disappointing as I have stayed at Hampton Inn in various locations and always have had the best experiences. This experience takes Hampton off the list until they fix this situation. I have referred the issue to the Better Business Bureau.

We stayed here before an early flight and we would stay here again. The front desk staff was so very nice, both at arrival, departure, and when we came back to get the car. They answered all our questions and even offered us water and a snack when they heard the kids say they were hungry when we were just picking up the car. The rooms are very clean and quiet and they include a nice, but simple breakfast buffet. There is a restaurant next door and they keep it well lit at night to walk over to it. They offer long term parking across the street which is not big deal because it is a small road to cross. The shuttle to the airport is very efficient but of course coming back it was not the best. It took 2 calls to the hotel and 45 minutes (after a delay ridden 9 hour flight)to get the shuttle -that is my only complaint, especially since the man assured me on the first call, that the shuttle was at the airport and would be there in 5-10 minutes. Overall a great way to start a trip and the front desk staff on the return made up for the anxiety provoking wait for the return shuttle.